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Livemax Resort Hakone Ashinoko

3.0 star property

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Photo gallery for Livemax Resort Hakone Ashinoko

Exterior
Deluxe Twin Room, Smoking, Hot Tub
Comfort Twin Room, Smoking, Hot Tub (Half Open-air Bath)
Modern Western-Style Room with Open-air Bath, Smoking
Hot springs

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Motohakone 159-171, Ashigarashimo-gun, Hakone, Kanagawa, 250-0522
  • Sengokuhara Onsen
    ‪1 min walk‬
  • Hakone Pirate Ship
    ‪12 min walk‬
  • Hakone Visitor Center
    ‪20 min walk‬
  • Atsugi Air Base (NJA)
    ‪102 min drive‬

Room options

View all photos for Modern Western Deluxe Room with Open-air Bath, Smoking

Modern Western Deluxe Room with Open-air Bath, Smoking

Modern Western Deluxe Room with Open-air Bath, Smoking

  • 33 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Modern Western-Style Room with Open-air Bath, Smoking

Modern Western-Style Room with Open-air Bath, Smoking

Modern Western-Style Room with Open-air Bath, Smoking

  • 23 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese Style Superior Room with Open-air Bath, Non Smoking

Japanese Style Superior Room with Open-air Bath, Non Smoking

Japanese Style Superior Room with Open-air Bath, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Futon

View all photos for Comfort Twin Room, Smoking, Hot Tub (Half Open-air Bath)

Comfort Twin Room, Smoking, Hot Tub (Half Open-air Bath)

Comfort Twin Room, Smoking, Hot Tub (Half Open-air Bath)

  • 27 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Modern Western Suite Japanese Western Room with Open-air Bath, Smoking

Modern Western Suite Japanese Western Room with Open-air Bath, Smoking

Modern Western Suite Japanese Western Room with Open-air Bath, Smoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking

Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking

Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Deluxe Twin Room, Smoking, Hot Tub

Deluxe Twin Room, Smoking, Hot Tub

Deluxe Twin Room, Smoking, Hot Tub

  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Futon

View all photos for Modern Western Style Superior Room with Open-air Bath, Non Smoking

Modern Western Style Superior Room with Open-air Bath, Non Smoking

Modern Western Style Superior Room with Open-air Bath, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Exterior

The Prince Hakone Lake Ashinoko

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (727)
The price is €311
for 1 room
includes taxes & fees
20 Feb - 21 Feb
The Prince Hakone Lake Ashinoko

About this property

Livemax Resort Hakone Ashinoko

Hotel with free parking, near Ōwakudani
A restaurant, a bar/lounge, and a sauna are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a 24-hour front desk, and an arcade/game room.
Livemax Resort Hakone Ashinoko offers 27 air-conditioned accommodations with private hot tubs and MP3 docking stations. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. This Hakone hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Our customers tell us they can't get enough of the helpful staff at Livemax Resort Hakone Ashinoko. During your stay, you're just a quick walk from Sengokuhara Onsen. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include an elevator and a terrace
  • Onsite recreation includes hot springs and a sauna
  • Just a 5-minute drive from Ōwakudani and 8 minutes from Lake Ashi
Livemax Resort Hakone Ashinoko offers its guests hot springs and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, barbecue grills, and an arcade/game room are also featured at Livemax Resort Hakone Ashinoko. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.
Livemax Resort Hakone Ashinoko has a restaurant on site.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9:30 AM: JPY 1500.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Hosted evening meal available daily for a fee of JPY 3000

Things to do

  • Arcade/games room
  • Hot springs
  • Karaoke
  • Sauna

Family friendly

  • Arcade/games room
  • Fridge

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • Lift

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • MP3 dock

Food and drink

  • Electric kettle
  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Private hot tub
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1500.00 per person
  • Hosted evening meal: JPY 3000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

LiVEMAX RESORT Ashinoko
LiVEMAX Hakone Ashinoko
LiVEMAX Ashinoko
Livemax Hakone Ashinoko Hakone
Livemax Resort Hakone Ashinoko Hotel
Livemax Resort Hakone Ashinoko Hakone
Livemax Resort Hakone Ashinoko Hotel Hakone

Livemax Resort Hakone Ashinoko Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 31 out of 108 reviews
Rating 8 - Good. 33 out of 108 reviews
Rating 6 - Okay. 28 out of 108 reviews
Rating 4 - Poor. 10 out of 108 reviews
Rating 2 - Terrible. 6 out of 108 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Johnathan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good rooms with a nice staff just an old building and limited transportation options
Stayed 2 nights in Nov 2024

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold everywhere, dirty carpets, and a very unpleasant smell throughout the hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Shale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is difficult to find this place but the room I got is very large with bath tub
Stayed 2 nights in Sep 2024

8/10 Good

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price
Stayed 1 night in Sep 2024

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost scary.
This place seems on the cusp of closure. Almost as though it’s been forgotten. Crusty. Mold. Water soaked floors a wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator) and my dad is 73. Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). It’s not close to anything so you’re at the mercy of the breakfast and dinner served on site. Personal onsen in room was DIRTY to the MAX, so was the comforter. Honestly would have left this hotel if I wasn’t so tired. But do consider that the entire area seems just as run down as this hotel. But the ropeway and pirate ship were nice.
The patio as you enter hotel. Exposed nails everywhere!
An example of how water logged everything was. Floor was dangerously waterlogged.
Entry to the public onsen. Eeesh.
Stayed 3 nights in May 2024

10/10 Excellent

PhuongDuyen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a such a good place to have a quiet and relax vacation. I could only to stay one night, and wish I could stay longer. Highly recommend to book a room with private bath and all meals included.
Stayed 1 night in May 2024

4/10 Poor

nicola

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in the halls was dirty and stained. In the room there was dust over a lot of stuff.
Stayed 2 nights in May 2024

6/10 Okay

Soryn

Travelled with partner
Liked: Amenities
Not much around the property (food/dining), a bit difficult to get too.
Stayed 1 night in May 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing for the price, the staff were friendly and the private onsen was great!
Stayed 1 night in Apr 2024

8/10 Good

Beltran, San Francisco

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Maria Foteini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Charles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty spiders in the room in room Onsen not very hot and the recirculating pump to keep the water hot was not working steep dangerous stairs. No elevator to the third floor and had to carry heavy bags up t the third floor. For an international hotel many of the staff didn’t speak English or even attempt to. un advised extra charge for the use of the in room Onsen that we paid a higher room fee for. Only one microwave for everyone in the hotel to use and yes it’s on the first floor for guests staying on the third floor not convenient.
Stayed 3 nights in Apr 2024

4/10 Poor

Saya Marta

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Juliana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again. It was the worst hotel in Japan I’ve ever seen. Don’t even know where to start. Perhaps, that we were accommodated in the room with broken and leaking onsen. On reception we were told “once you take a bath, don’t let out water”. Well, thats interesting. We are curious and tried to do so and onsen was leaking badly. Obviously, because of bath full of water overnight and sewage system not working properly, the smell in the room was SO bad, we all felt sick immediately. To open windows, we needed to ask reception staff to help as they were opening from behind of the bath so you need to step ON the bath and open. Ridiculous 😅 Beside of the smell, the room is super worn. Two spots on the wall were just painted on with white paint. We felt like living in the abandoned room. Moreover, there were spiders. Not just one tiny spider but a bunch of huge creatures coming to visit us one by one and in pairs. My child could not properly sleep all night as was terrified. To be honest, me too. And well. The staff. Not helping, not professional. For all comments they could only say “sorry mam” and smile. Not making a tiny effort to improve the situation. Moreover, the property does not have an elevator. And our room was second floor. I’d expect someone to help with luggage but not in this place. Just watching with wonder how we were taking suitcase to the room. Hope this will give an idea of what this hotel is like. I wish I could read this kind of review before booking. It was m
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. Not too difficult or expensive to access via a bus from the Odawara shinkansen station. The rooms are huge, there are a million places to sit and relax, the hot tubs are amazing and fill pretty quickly, the public bath is spectacularly peaceful and gorgeous and is also pretty big. The dining options were plentiful too.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for private in-room spa
I was very pleased with our room, and in-room hot tub. The room was clean and spacious, and most importantly in 0° weather - warm upon arrival. The front desk was very courteous. You may want to bring your own sodas and/or beverages as their vending machine in the lobby is limited.
Stayed 1 night in Jan 2024

6/10 Okay

Joao

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

TAIYO

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Fiona

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Not easy to get to. Food is terrible. Onsen very small. Facility is dated and not clean.
Stayed 1 night in Nov 2023

6/10 Okay

Nathan

Travelled with group
Disliked: Amenities
Dirty rooms
Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for its value.
Great hotel for the value. Very friendly staffs. The location would be a draw back if you don’t drive with your car. You can get to the hotel by bus which is highly recommended but the service is not very frequent. Note that taxi or other car share services are basically nonexistent.
Stayed 1 night in Nov 2023

10/10 Excellent

Xochitl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here with my sister after a week and a half of traveling to different locations and we wanted to relax at this hot spring. The staff was really friendly and helpful. We really enjoyed the private hot spring in our room. This place is far from town and is surrounded by trees so don't expect any stores. It's a really good place to unwind and relax. Very quaint and tranquil.
Stayed 2 nights in Sep 2023

6/10 Okay

Alex

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was ok to stay over 3 nights, too many stairs to climb and no laundry
Stayed 3 nights in Sep 2023

8/10 Good

Geramy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Far from restaurants and main road but it was a great value for a hotel with private onsen
Stayed 1 night in Jul 2023

8/10 Good

Jessie

Travelled with partner
Liked: Cleanliness, staff & service
Good for the price. Small public bath but no one else was in it so rather relaxing. Buffet breakfast was small and limited, but it did the job. Hard to get to, no restaurants open for dinner except 1. Last bus around 7-8pm. Lots of hills. Staff were nice.