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Kagetsuen

2.5 star property

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Photo gallery for Kagetsuen

Public bath
Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)
Hiking
Reception
Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included
  • Restaurant

Explore the area

Map
SENGOKUHARA, 1244, Hakone, Kanagawa Prefecture, 250 0631
  • Sengokuhara Onsen
    ‪1 min walk‬
  • Hakone Visitor Center
    ‪8 min walk‬
  • Hakone Pirate Ship
    ‪12 min walk‬
  • Atsugi Air Base (NJA)
    ‪98 min drive‬

Room options

View all photos for Renovated Room with Tatami Area and Garden View, Non Smoking

Renovated Room with Tatami Area and Garden View, Non Smoking

Renovated Room with Tatami Area and Garden View, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Room, Non Smoking

Japanese Room, Non Smoking

Japanese Room, Non Smoking

  • Sleeps 3
  • 3 Twin Futons

Similar properties

Exterior

Hakonenomori Okada

  • Hot tub
  • Kids pool
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (278)
The price is €187
for 1 room
includes taxes & fees
20 Feb - 21 Feb
Hakonenomori Okada

About this property

Kagetsuen

Suburban Hakone hotel in Sengokuhara with free parking
A restaurant, a sauna, and a garden are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, gift shops/newsstands, a front-desk safe, and a banquet hall are onsite.
Kagetsuen offers 62 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, and children's slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are 2 indoor/outdoor hot springs open between 2:00 PM and 11:30 PM. The temperature in the hot springs is set to 106°F.
During your stay at Kagetsuen, you're just a quick walk from Sengokuhara Onsen. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, 3 meeting rooms, and a gift shop
  • Onsite recreation includes hot springs, a sauna, and a golf driving range
  • 6 minutes by car from Ōwakudani and 11 minutes from Lake Ashi
There's a restaurant on site. Public spaces have free WiFi. Kagetsuen offers its guests hot springs and a sauna. There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and a garden are also featured at Kagetsuen. Self parking is free.

Smoking is allowed in designated areas at this Hakone hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:00 AM.
Kagetsuen has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–9:00 AM: JPY 2200 for adults and JPY 1540 for children
  • 1 restaurant

Things to do

  • Golf driving range
  • Hot springs
  • Sauna
  • Shopping

Family friendly

  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Business services

  • Meeting rooms - 3

Outdoors

  • Garden

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • Hot springs open from 2:00 PM to 11:30 PM
  • Hot springs water temperature (Celsius) - 41
  • Indoor mineral hot springs (onsen)
  • Massages
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Fridge

More

  • Children's slippers
  • Desk
  • Phone
  • Slippers
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6 AM - 10 PM
Front desk staffed during limited hours
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1540 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 2:00 PM to 11:30 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Kagetsuen Hotel Hakone
Kagetsuen Hotel
Kagetsuen Hakone
Kagetsuen Hotel
Kagetsuen Hakone
Kagetsuen Hotel Hakone

Kagetsuen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 64 reviews
Rating 8 - Good. 23 out of 64 reviews
Rating 6 - Okay. 8 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 0 out of 64 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

bamdad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the bus station and a fair distance from the main city restaurants. The rooms were decent in terms of cleanliness and spacious enough.
View from the room
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the hotel ☺️
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good simple hotel and rooms with onsen
Nice simple 200 or so room hotel up in the hills of Hakone. Definitely nothing fancy and no nearby restaurants within easy walk, but small and comfy rooms at a reasonable price. I was there for golf the next day and drove, so easy one night stay before golfing and returning back to Tokyo. Nice onsen baths, and good basic accommodation.
Stayed 1 night in Oct 2019

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A short bus ride to the hakone pirate ships. Catch the pirate ships to the hakone shrine and a 711. No restaurants near hotel.
Stayed 1 night in Jul 2019

8/10 Good

Ben, Chicago, IL

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice location in the hills of Hakone, setup as a spa with nice public baths. Breakfast menu is awesome and staff is great.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay at, it is very easy to get to all of the touristy spots of Hakone with the boat port at the bottom of the road and a bus stop right at the bottom of the driveway. Rooms very of a good size too and were a mixed western style with a Tatami area too and even got a free jelly in the fridge every morning. Views of Mt Fuji from the stairway and roof are a plus too.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

evelyn

Disliked: Room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Generally fine. Will consider this hotel again in the future.
Stayed 1 night in Jan 2019

10/10 Excellent

TJOKORDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice place to stay
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised to find out that we had a great view of Mount Fuji from the grounds. There was public as well as private onsen which was great. Food in the hotel was good but trying to find alternative places to eat around the vicinity proved to be a challenge.
Stayed 3 nights in Nov 2018

6/10 Okay

Glenn

Get what you pay for
The onsen are indoors and industrial - they don't take advantage of the beauty in the area. All rooms are smoking. I was there on a Monday night and the nearby restaurants were closed and I didn't have a dinner reservation at the hotel so was refused service. The hotel did have a hot food vending machine. Very inexpensive hotel at least.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Peaceful location with a ghost town feeling.
This hotel is perfectly located in a peaceful place. If you travel by public transport, hahahaa be prepared to walk a lot. No restaurant or other sources of food is nearby. We book this hotel thinking the Onsen experence would be good, but nope it was very old place, not as clean we thought too. the rooms were very old. You really need to rent a car if u need to stay here and go around places. if the weather is bad the public transport will be stopped and we feel it like a ghost town after 5 or 6 pm. It will be good for locals as they drive and the restaurants only service tradition Japanese food. not then best place for foreign travelers. After all your stay, be waiting for a surprise for a bill on the usage of Onsen 300 yen per head. I don't know why I was asked to pay, as I got the key they said all is free. when asked for explanation hahaaa.. good if u can understand Japanese. Anyway, I will have to write to hotels.com to see about this matter.
Stayed 2 nights in Jul 2018

8/10 Good

Kasin, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen Lover
Good thing about this hotel is you can have onsen and private onsen for compliment
Stayed 1 night in Apr 2018

6/10 Okay

Martin, Montreal

Travelled with partner, Travelled with group
Disliked: Cleanliness
A place stuck in time but not in a good way I recommend to skip if you can afford better places in the area, the room was old and lack of proper maintenance ex: the AC filters were full of dust, the carpet had stains and the celling of the bathroom had a mold spot. On top of that, we felt that the clerk at the reception refereded to us as "gaijin" in a disrespectful way when we book for the diner.
Stayed 2 nights in Sep 2024

8/10 Good

SAORI

Liked: Staff & service, room comfort
あいにくの天気でしたがお風呂を満喫！
温質もよくお部屋も快適でした。窓ガラスに子供の手跡があったり掃除には気になったところもありましたが、サービスもアットホームで個室温泉が無料で利用できたり、バイキングも大満足でした。
Stayed 1 night in Oct 2024

10/10 Excellent

satomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も清潔で広くてゆっくり出来ました！ お風呂も硫黄泉で肌もツルツルに。 スタッフの方達の対応も良く安心して利用出来ました。是非また箱根に行く時は利用させていただきます！
Stayed 1 night in Aug 2024

4/10 Poor

Jesus, Cabo San Lucas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Las instalaciones se ven viejas, descuidadas y sucias. Solo habia habitaciones para fumadores disponibles por lo que el olor era insoportable. La habitacion se veia descuidada con algunas zonas con polvo y telarañas, la cortina de la regadera tenia moho. Para desayunar o cenar tienes que hacer reservación de otra manera hay una tienda con pocas opciones de comida instantánea. El personal del hotel es amable.

8/10 Good

jimei

Travelled with family and small children
Liked: Cleanliness
部屋には水2本だけ用意しておけばいいですし、シャンプーやボディーソープも用意していませんでした。
Stayed 1 night in Sep 2023

6/10 Okay

Mitsuhiro

Business traveller
Stayed 1 night in Jun 2022

8/10 Good

のりひと

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事には気をつけてください
Stayed 1 night in Apr 2022

10/10 Excellent

YUMI

Stayed 1 night in Apr 2022

10/10 Excellent

Hitoshi

Stayed 1 night in Mar 2022

8/10 Good

Masaki

Liked: Staff & service, amenities
将棋、囲碁のタイトル戦の場所として、過去から多数の歴史を刻んでいる。 温泉水がまろやかで心地よく、４つある専用風呂は便利です。 施設がもう少し新しいとなお、いい。
Stayed 2 nights in Feb 2022