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Hotel Indigo Hakone Gora by IHG

4.5 star property

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Photo gallery for Hotel Indigo Hakone Gora by IHG

Hot springs
Standard Room, 2 Single Beds, River View (Private Hot Spring)
Balcony view
Garden
Suite, 2 Single Beds, River View (Private Hot Spring) | Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa, 250-0402
  • Miyagino Hayakawa Breakwater Cherry Blossoms
    ‪7 min walk‬
  • Hakone Gora Park
    ‪12 min walk‬
  • Hakone Museum of Art
    ‪15 min walk‬
  • Atsugi Air Base (NJA)
    ‪103 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds (Private Hot Spring)

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds (Private Hot Spring)

  • 36.4 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed (Private Hot Spring)

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Private Hot Spring)

  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Down duvets, minibar, in-room safe, individually decorated

Standard Room

  • 36.4 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, River View (Private Hot Spring)

Premium Room, 1 King Bed, River View (Private Hot Spring)

Premium Room, 1 King Bed, River View (Private Hot Spring)

  • 49.6 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, River View (Private Hot Spring)

Standard Room, 2 Single Beds, River View (Private Hot Spring)

Standard Room, 2 Single Beds, River View (Private Hot Spring)

  • 36.4 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring)

  • 36.4 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds, River View (Private Hot Spring)

Suite, 2 Single Beds, River View (Private Hot Spring)

Suite, 2 Single Beds, River View (Private Hot Spring)

  • 76.0 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring)

  • 56.39 sq m
  • Sleeps 4
  • 1 King Bed

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Room

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1282)
The price is €736
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hakone Kowakien TEN-YU

About this property

Hotel Indigo Hakone Gora by IHG

Clothing optional Hakone hotel in Gora with free parking
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Hotel Indigo Hakone Gora by IHG offers 100 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 50-inch flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are hot springs open between 7:00 AM and 10:00 PM.
Our customers tell us they can't get enough of the breakfast at Hotel Indigo Hakone Gora by IHG. During your stay, you're just a quick walk from Miyagino Hayakawa Breakwater Cherry Blossoms. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes hot springs and a 24-hour gym
  • Guests love the restaurant and breakfast
  • 12 minutes by foot from Hakone Gora Park and a 2-minute drive from Hakone Open Air Museum
Hotel Indigo Hakone Gora by IHG offers its guests hot springs and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and concierge services are also featured at the luxury Hotel Indigo Hakone Gora by IHG. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Riverside Kitchen & Bar - This restaurant serves breakfast, lunch, and dinner.
Riverside Kitchen & Bar - Onsite bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: JPY 4294 for adults and JPY 2034 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Riverside Kitchen & Bar
  • Riverside Kitchen & Bar

Things to do

  • 24-hour fitness centre
  • Hot springs

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Outdoors

  • Firepit
  • Outdoor furniture
  • Terrace

Spa

  • Hot springs
  • Hot springs open from 7:00 AM to 10:00 PM
  • Hot springs water temperature (Celsius) - 39

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Spring water bath
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4294 for adults and JPY 2034 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that clothing is optional at Hotel Indigo Hakone Gora by IHG.
  • Hot springs access available from 7:00 AM to 10:00 PM.
  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo Hakone Gora
Indigo Hakone Gora By Ihg
Hotel Indigo Hakone Gora by IHG Hotel
Hotel Indigo Hakone Gora an IHG Hotel
Hotel Indigo Hakone Gora by IHG Hakone
Hotel Indigo Hakone Gora by IHG Hotel Hakone

Hotel Indigo Hakone Gora by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 512 out of 670 reviews
Rating 8 - Good. 109 out of 670 reviews
Rating 6 - Okay. 25 out of 670 reviews
Rating 4 - Poor. 16 out of 670 reviews
Rating 2 - Terrible. 8 out of 670 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Room comfort
Buyer-Beware: not as advertised
Buyer beware: this hotel advertised a Mountain View, which is actually a view of the parking lot. That got me off on the wrong foot with this property. There were some wonderful things to recommend it, such as a free shuttle to take guests to the nearby Gora station. The “onsen” is not an onsen. It is a coed set of pools to sit in. There is nothing of the onsen experience here, and that is another false advertising issue with this property. The breakfast was lovely, and the staff were generally very kind and helpful. The rooms are a problem because there is tremendous noise in the hallways from other guests, and the rooms don’t have adequate soundproofing. For a five-star hotel, I was surprised by the quality. I would rank this as a 3+ and suggest that the hotel change its descriptions on its advertising materials.
Stayed 2 nights in Nov 2024

10/10 Excellent

Janet

Stayed 2 nights in Oct 2024

10/10 Excellent

Medardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Ronnie

Travelled with group
It was amazing. We will definitely return! Staff helped us in so many ways. Rooms were beautiful with private onsen and dinner was fabulous!
Stayed 1 night in Nov 2024

10/10 Excellent

Gustavo, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Nov 2024

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was a bit dirty. When we checked into our room, we discovered the toilet seat had an existing pee spot. We had to wipe it. The shower glass door had water stains which tells me that it hasn’t cleaned for awhile. The shower tiles had mold. So cleanliness wasn’t up to par. The property is welcoming and beautiful though. It has a variety of food for the breakfast selection.
Stayed 1 night in Nov 2024

10/10 Excellent

Terence

Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November 20924 Hakone
Room and other areas of the property were very clean. Staff were exceptional.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Steven, plantation

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Dayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

deWayne, Redwood City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with onsen however the view isn’t the best. It looks out at the town. Food was good. Overall a good place as a base for exploring Hakone.
Stayed 3 nights in Nov 2024

8/10 Good

Nancy

Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the private onsen is great! The room is clean
Stayed 1 night in Oct 2024

10/10 Excellent

Lai Nga Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Stayed 2 nights in Oct 2024

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! It was peaceful and the staff were very nice. They had a shuttle to the main area.
Stayed 2 nights in Oct 2024

10/10 Excellent

mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Frederic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, somewhat remote location
Stayed 2 nights in Oct 2024

10/10 Excellent

hon ming

Stayed 3 nights in Oct 2024

10/10 Excellent

KAM LEUNG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Arrival can be more seamless such as when a large group of people arrive by the shuttle before check in time, can simply ask would like to wait or come back later instead of everybody sitting at the restaurant and wait one by one, end up finish check in procedure but telling you room will only ready at 15:00. It waste lots of time as guest perspective. Staff who escort me to the lift are walking super fast, I literally need to run after him, but anyway is very friendly and keep smiling on the face. Breakfast is crowed but can tell staff are tried their best to accommodate every request and still in a very polite manner, except missed my coffee order after I sit in. I have to go coffee station by myself at the end. Hotel are new and maintain in are very good condition, however service can be way more better as IHG branded.
Stayed 1 night in Oct 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024