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Hakone Suisen

2.0 star property

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January 2025
February 2025

Photo gallery for Hakone Suisen

Lobby
Lobby
Lounge
Hot springs
Executive Triple Room, Non Smoking, Mountain View

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Air conditioning
  • Kitchen
  • Free WiFi
  • Parking included

Explore the area

Map
254 Ohiradai, Hakone, Kanagawa, 250-0405
  • Okada Museum of Art
    6 min drive
  • Hakone Open Air Museum
    6 min drive
  • Chisuji Falls
    7 min drive
  • Atsugi Air Base (NJA)
    68 min drive

Room options

View all photos for Comfort Quadruple Room, Non Smoking, Mountain View

Comfort Quadruple Room, Non Smoking, Mountain View

Comfort Quadruple Room, Non Smoking, Mountain View

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Executive Triple Room, Non Smoking, Mountain View

Executive Triple Room, Non Smoking, Mountain View

Executive Triple Room, Non Smoking, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Single Room, 1 Single Bed, Non Smoking, Mountain View

Single Room, 1 Single Bed, Non Smoking, Mountain View

Single Room, 1 Single Bed, Non Smoking, Mountain View

  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room, Non Smoking, Mountain View

Standard Triple Room, Non Smoking, Mountain View

Standard Triple Room, Non Smoking, Mountain View

  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Deluxe Quadruple Room, Non Smoking, Mountain View

Deluxe Quadruple Room, Non Smoking, Mountain View

Deluxe Quadruple Room, Non Smoking, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Quadruple Room, Non Smoking, Mountain View

Superior Quadruple Room, Non Smoking, Mountain View

Superior Quadruple Room, Non Smoking, Mountain View

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

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Room

Hakone Kowakien TEN-YU

Spa
Parking included
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1199)
The price is €391
for 1 room
includes taxes & fees
10 Jan - 11 Jan
Hakone Kowakien TEN-YU

About this property

Hakone Suisen

Hakone ryokan in Ohiradai with free parking
A microwave in a common area, a refrigerator in a common area, and free self parking are available at this ryokan. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Hakone Suisen offers 15 accommodations with rice cookers and slippers. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include bidets, hair dryers, children's slippers, and toothbrushes and toothpaste.

This Hakone ryokan provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). LCD televisions are featured in guestrooms. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 3:00 PM to 11:00 PM. There are 2 hot springs open between 3:00 PM and 11:00 PM.
Our customers tell us they can't get enough of the helpful staff at Hakone Suisen. During your stay, you'll be close to Lake Ashi. Features include free WiFi in public areas and free self parking, plus an indoor mineral hot spring (onsen).
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Amenities include a vending machine, a shared microwave, and a shared refrigerator
  • Onsite recreation includes hot springs
  • 14 minutes by car from Lake Ashi and 6 minutes from Hakone Open Air Museum
Hakone Suisen offers its guests hot springs. WiFi is free in public spaces. Hakone Suisen also features a vending machine, a microwave in a common area, and a refrigerator in a common area. Free self parking is available.

Smoking is allowed in designated areas at this Hakone ryokan.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking within 984 ft

Things to do

  • Hot springs

Family friendly

  • Children's books
  • Children's dinnerware
  • Full-sized fridge
  • Microwave

Conveniences

  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Luggage storage

Spa

  • 2 hot springs
  • Hot springs open from 3:00 PM to 11:00 PM
  • Hot springs water temperature (Celsius) - 41
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 3:00 PM to 11:00 PM
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas (fines apply)
  • Shared microwave
  • Shared fridge

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 43-inch LCD TV

Food and drink

  • Cookware/dishes/utensils
  • Microwave
  • Fridge
  • Rice cooker
  • Shared kitchen access

More

  • Children's slippers
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Slippers
  • Tatami (woven mat floors)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
The front desk at this property is open daily from 7:30 AM - 10:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Hot springs access available from 3:00 PM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Hakone Suisen Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 50 out of 61 reviews" "
Rating 8 - Good. 9 out of 61 reviews" "
Rating 6 - Okay. 1 out of 61 reviews" "
Rating 4 - Poor. 0 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Shane

Travelled with group
Liked: Cleanliness, amenities
Staff was a bit stand offish and not very helpful. Meal options very limited
Stayed 2 nights in Sep 2024

10/10 Excellent

Johnny

Everything was awesome ! Thank you for hosting me !
Stayed 1 night in Jul 2024

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice & quiet ryokan on the way up the mountain in the Mt. Fuji/Hakone region. If you're trying to avoid the crowds down at the bottom (Hakone) or up at the top (Fujikawaguchiko), this place is for you. If you want water, it's near Lake Ashi where you can catch the sightseeing "pirate" ships. If you're looking for an onsen, there's a public outdoor bath as well as an indoor one in the bathing area downstairs (where you can soap, shampoo, etc.). NOTE: while other ryokan serve traditional bfast & dinner meals, this one does western bfast only, so be sure you have dinner elsewhere before returning for the evening, else have to order "room service" made up of canned food or instant noodles. The staff/service are friendly and help you exchange your shoes for slippers when you enter. The only knocks (minor) I'd give are that: 1) we were told there were no extra pillows available and that they'd have to go to other rooms to take pillows from there (who ever heard of a place of lodging with no extra pillows?), and 2) while it's a short 210m/690ft walk from the Ohiradai train station, the sidewalk is quite narrow, and cars are zooming up/down the mountain, so probably not advised if you're bring super young kids or elderly parents unless you've rented a car or taken a taxi to arrive. Other than that, it was quite the pleasant stay, quiet & peaceful, no other lodging directly next door, and a great resbit from the hustle-n-bustle of big cities like Tokyo & Kyoto.
Stayed 2 nights in Jun 2024

10/10 Excellent

Tajen

Stayed 1 night in Jun 2024

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing. Staff was very helpful and informative. The view from the balcony was amazing.
Stayed 1 night in Jun 2024

6/10 Okay

amanda

Stayed 1 night in Jun 2024

10/10 Excellent

zui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although theres no restaurant in the hotel, you can order some frozen stuffs that u can heat in the kitchen which i initially was not excited about. But actually this is rhe first time i enjoyed a frozen pizza which i heated in the mini toaster. It was soo good. From the menu i think the pizza was made in collaboration with a japanese chef
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and views. Very peaceful and relaxing. Staff was outstanding. Highly impressed and recommended.
Stayed 2 nights in May 2024

10/10 Excellent

ANA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, tranquil. Staff was pleasant and helpful. And the property was very very clean.
Stayed 1 night in May 2024

10/10 Excellent

Espen Ogino

Stayed 2 nights in May 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a quite remote region, but accessible to bus and train for easy mobility. Room felt very traditional and had an incredible view of lush forest.
Stayed 1 night in May 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room offers bed as well as futon. Window with magnificent mountain view yet offering privacy. Staffs are super helpful providing tips on our trip. High end good quality toiletries. Indoor outdoor Onsen plus 24hours Foot Bath. Dining room pastry breakfast and a common entertainment room with great vibe and cosy seatings.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. Hard to find the words, highly highly recommend ❤️🇯🇵
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet peaceful location in hakone. Lovely place to relax at the end of a busy holiday
Stayed 4 nights in Apr 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite easy to access by bus or the local railway (I recommend coming by rail rather than bus as the area is quite touristy and busses are packed) Very clean and traditional experience Stunning view from the room, and the reading area is really cute My reason for 4 rather than 5 stars: - Low beams in the room can cause taller people to bang their heads a lot - This is a personal preference thing, but the Onsen baths were SO hot it was hard to sit in there for more than a minute and enjoy relaxing
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet peaceful location in hakone. Lovely place to relax at the end of a busy holiday
Craft beer vending machine
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and appreciated the staff and cleanliness. A bit far from everything but there’s a cute cafe nearby. Highly recommend using the luggage service at Hakone yumoto, the hilly area is not suited for hauling big luggages around
Stayed 1 night in Apr 2024

10/10 Excellent

EMILY

Stayed 1 night in Apr 2024

10/10 Excellent

JEAN-BAPTISTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive but discreet staff. Very peaceful. Room had exactly what was needed, felt very zen, mountain views were great. Natural hot spring one floor down was perfect. The ability to get a cool shower just right by it and alternate hot with cool was perfect. The entrance-level foot bath from natural hot springs is a very welcome sight when just returning from the early morning hike, before breakfast. Excellent well-marked hiking in the vicinity, with great view towards the ocean on the trail up from Ohiradai.
Stayed 1 night in Mar 2024

8/10 Good

Mariko, Belmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This onsen (i.e., hot spring) ryokan is a relatively small lodging, but the room we stayed overnight was very clean, had tatami floor and all the amenities of traditional onsen ryokans, including private hot spring bath in the room. The whole property is modern, well kept, and easy to get around. Two common hot spring baths, one indoor and the other outdoor, were not very big, but kept clean and well-stocked with amenities. I very much enjoyed soaking in these hot springs, especially the outdoor one under the moon. Unlike traditional onsen ryokans, this ryokan does not offer any dinner, only Continental breakfast, which was delicious. So, we bought some food in downtown before coming to the ryokan, and enjoyed our dinner in the room at our leisure. The staff were very polite and helpful. It was lovely staying in this property.
Stayed 1 night in Mar 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised. Note: Take the local train and get off at stop OH53. Then walk down the steep hill say 200 metres and the hotel will be on the left side.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms and how peaceful it was. This was the perfect stay to unwind and escape the city.
Stayed 2 nights in Mar 2024

10/10 Excellent

ShanTing

Stayed 2 nights in Mar 2024

10/10 Excellent

ADRIANA, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice the place was so clean we love our stay we definitely will recommend it !!
Stayed 1 night in Jan 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This ryokan was really quite lovely, nestled in the woods. Very peaceful and quiet. Only two criticisms: the bath was too hot on one of the days, and the "breakfast" was a bare-bones continental (no fruit, one juice, a soup, and some pastries). Dining options were very limited near the property (have to take a train to restaurants).
Stayed 2 nights in Jan 2024