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Hakone Kowakien TEN-YU

4.5 star property
VIP Access

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Photo gallery for Hakone Kowakien TEN-YU

Exterior
Hot springs
Reception
Reception
In-room safe, blackout curtains, cots/infant beds, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Hakone Kowakien Yunessun
    ‪3 min walk‬
  • Hakone Open Air Museum
    ‪16 min walk‬
  • Lake Ashi
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

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  • Free WiFi
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4.7 out of 5, Exceptional, (726)
The price is €396
for 1 night
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About this property

Hakone Kowakien TEN-YU

Luxury ryokan with a sauna and spa services
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU's great location gets high marks from our customers. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free lobby newspapers, a gift shop, and a multilingual staff
  • Onsite recreation includes hot springs and a sauna
  • Guests have great things to say about the clean accommodations and the breakfast
  • Steps from Hakone Kowakien Yunessun and 3 minutes by foot from Okada Museum of Art
Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 3300.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1125 out of 1389 reviews
Rating 8 - Good. 173 out of 1389 reviews
Rating 6 - Okay. 48 out of 1389 reviews
Rating 4 - Poor. 21 out of 1389 reviews
Rating 2 - Terrible. 22 out of 1389 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Sai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, buffet variety is good but taste and material quality are just ok.
Stayed 1 night in Jan 2025

8/10 Good

Sukhyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a great accommodation

The service, room, meal, onsen, and rest area - everything was great. Japanese grilled dinner and breakfast buffet were really nice. One thing that was disappointing was that the check-in staff left out the explanation about '(hotels.com) platinum exclusives'. I was able to get an alternative service after asking for a detailed explanation. Still, the staff was friendly.
Bar lounge (1st fl.)
Stayed 1 night in Jan 2025

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked because it looked pretty on the pictures but the hospitality exceeded what we expected and we enjoyed our stay. So much so, that my boyfriend is asking if we can come back the next time we’re in Japan.
Stayed 1 night in Jan 2025

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen and rooms were nice. It was an experience, but probably wouldn’t do it again. The buffet and dinner was ok for the price. Seafood wasn’t super fresh.

10/10 Excellent

Roshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, great staff who went above and beyond to ensure our stay was great
Stayed 2 nights in Jan 2025

10/10 Excellent

Cheuk Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful experience Want comeback again Kate Kim
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very new and well maintained. Overall a great experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Winson

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mikiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
鉄板焼きディナーがとてもよかった。
Stayed 1 night in Jan 2025

10/10 Excellent

Yoshie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

パーフェクト！！

お迎えからお見送りまでとても素晴らしいサービスを頂けました。夕方から2回のみにコンサートもあり楽しめました。ディナーも伊勢海老のお造り、ソフトシェルクラブの素揚げ、ローストビーフどれも素晴らしいものでした。温泉もとても素晴らしかったです。是非早めのチェックインをおすすめささます。
Stayed 1 night in Jan 2025

10/10 Excellent

Lachlan

Stayed 2 nights in Jan 2025

10/10 Excellent

Fardin

Stayed 1 night in Jan 2025

10/10 Excellent

Henrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing and relaxing place. Every room comes with their own private hot tub. We were given an upgrade and the room was super spacious. The staff were all so friendly and accommodating. The breakfast buffet was worth it as it had various options from western to Japanese breakfast. Dinner was nice as well as it was served as a Kaiseki. The whole facility was super relaxing and worth the stay. Would definitely come back to stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kathleen

Stayed 2 nights in Jan 2025

10/10 Excellent

Ruowen

Stayed 2 nights in Dec 2024

8/10 Good

Emma

Stayed 2 nights in Jan 2025

10/10 Excellent

Kar Fai Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and polite and every facility was very nice. Would come back every trip to Japan.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a truly 5 star hotel - great room, amenities, and service. I tried all onsen facilities - the private one on our balcony, and two public ones with stunning views. Both kaiseki dinner and buffet breakfast were great. Cold drinks, coffee and ice cream were all free in the lobby. The only small issue was to the transportation. There are a couple of buses if you can do that, but getting a taxi out of the hotel was not easy. Luckily we had Go taxi app. It is 15 min walk from the open air museum. We enjoyed the walk and the museum.
Stayed 1 night in Dec 2024

6/10 Okay

Qianqian

Stayed 1 night in Jan 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The kaiseiki meal was top notch, the onsens were beautiful. I just wish the inside baths could have differing temperatures instead of having similar temperatures (would have been nice if one was even hotter).
Stayed 1 night in Dec 2024