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Hakone Kowakien TEN-YU

4.5 star property
VIP Access

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Photo gallery for Hakone Kowakien TEN-YU

Exterior
Hot springs
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm)
Reception
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Okada Museum of Art
    ‪3 min walk‬
  • Hakone Kowakien Yunessun
    ‪3 min walk‬
  • Chisuji Falls
    ‪11 min walk‬
  • Atsugi Air Base (NJA)
    ‪98 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

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The price is €479
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includes taxes & fees
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About this property

Hakone Kowakien TEN-YU

Luxury ryokan with a sauna and spa services
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU's great location gets high marks from our customers. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free lobby newspapers, a gift shop, and a multilingual staff
  • Onsite recreation includes hot springs and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Hakone Kowakien Yunessun and 3 minutes by foot from Okada Museum of Art
Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • Hot springs
  • Sauna
  • Spa services

Family friendly

  • Baby bath
  • Children's games
  • Children's dinnerware
  • Children's toys
  • Cots/infant beds (surcharge)
  • High chair
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Body treatments
  • Facials
  • Hot springs open from 5:00 AM to midnight
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM to midnight
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Sign language-capable staff

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Spring water bath
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Guidebooks/recommendations
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 3300.0 per stay.

Payment types at the property

Important information

Fees

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1051 out of 1302 reviews
Rating 8 - Good. 162 out of 1302 reviews
Rating 6 - Okay. 49 out of 1302 reviews
Rating 4 - Poor. 19 out of 1302 reviews
Rating 2 - Terrible. 21 out of 1302 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aarti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic onsen, best hotel experience ever. If you are thinking about booking for a night, book 2
Stayed 1 night in Nov 2024

10/10 Excellent

Adrian, PLAYA VISTA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ten-Yu was a surprise (in a good way). I had not expected much but discovered that it has a lot of little things that make the experience special. Each unit is large and has yukata's for adults and children (essentially a more casual version of a kimono) that you can wear throughout your stay at the property - while eating at the restaurants too! Nearly everyone wore them and it gave you a more "home-like" sense to the property. They also had live music concerts in the lobby (flute/saxophone) where a small group of about 20-25 guests would congregate to listen to the music. The property has free cold tea and snacks in the lobby. They also had free champagne/drinks briefly during happy hour. The kids loved the free ice cream vending machine. They had buffet breakfast included in our stay. We also learned an important lesson about dinner in Hakone area. Make your reservations before you arrive! Most people eat dinner at the property because a lot of restaurants outside are closed for dinner or have long waits. Then go to the onsen (hotspring at the property) either before or after dinner. You'll feel great. For those who don't want to get naked, you can go to Yunnesun which is next door to the property which is a fun hotspring waterpark. The kids loved it, especially the fish pedicure. It is connected via an indoor walkway. The service overall was very good - the front lobby staff was excellent although restaurant staff could be better at following up on my requests.
Stayed 2 nights in Nov 2024

10/10 Excellent

shau han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

AMMARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every minute of my stay here! Is it a little expensive? Yes. Is it worth it? Also yes! My room had a private onsen which was great but if you can overcome the shyness of being in the nude in public, the two outdoor public onsens are gorgeous! They are gender separated and the hotel switches between the two onsens each day so that everyone can enjoy both onsen settings. One is more modern with an infinity pool overlooking the mountains and the other was a more natural setting with a waterfall.
Stayed 2 nights in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Flavio K.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Rajarajeswari

Travelled with family
Liked: Cleanliness, staff & service
Caring staff who made our stay memorable
Stayed 1 night in Nov 2024

10/10 Excellent

Kriztel

Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Each staff member we talked to/with had an incredible experience to share with us. Friendly and professional! They supported our every need and went above and beyond to satisfy us with all of our questions and concerns! Will definitely be returning! Recommend staying two nights to enjoy the area around.
Stayed 1 night in Nov 2024

10/10 Excellent

Hong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa trip to experience Japanese onsen, and Japanese food with the set banquets. Everything from check in to room, onsen pools, dinner and breakfast was excellent. The location was great and would have been better if it wasn’t raining when we visited!
Lounge area with private onsen tub
View from the balcony
View from balcony, foggy day
View from balcony at night, and great sound of water to put you to sleep
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, what an incredible experience. I would highly recommend. Food options are limited in the hotel so keep that in mind.
Stayed 2 nights in Nov 2024

10/10 Excellent

Karla

Stayed 1 night in Oct 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is just beautiful. The location is gorgeous, beautiful facilities and lots of extras included. Staff were all very helpful and polite. Loved it!
Stayed 1 night in Nov 2024

10/10 Excellent

Gillian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we could have stayed for more than one night! The hotel was sooo beautiful and nice. We absolutely loved the onsens.
Stayed 1 night in Nov 2024

10/10 Excellent

Vonn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 1 night in Nov 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ten-Yu was amazing. The property, staff, food, and town were all amazing. The hot spring water was invigorating and relaxing. The private onsen had a beautiful waterfall, the public garden was great. We didn’t try the bar, but did have dinner at the restaurant which was good, followed by a breakfast which had copious amounts of food for all tastes.
Stayed 1 night in Nov 2024

4/10 Poor

Julia

Stayed 2 nights in Oct 2024

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Very relaxing. The spa had ample options. Situated in a wonderful relaxing peaceful area. Would highly recommend! Dinner was incredible. Breakfast was okay.
Stayed 1 night in Oct 2024

10/10 Excellent

Xi

Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ki Yan Benjamin

Stayed 1 night in Oct 2024

10/10 Excellent

Patrick

Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence facilities and experience
Stayed 2 nights in Nov 2024