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Hakone Kowakien TEN-YU

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Kowakien TEN-YU

Exterior
Reception
Hot springs
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm)
Lobby lounge

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Spa
    Spa
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Okada Museum of Art
    3 min walk
  • Hakone Kowakien Yunessun
    3 min walk
  • Chisuji Falls
    11 min walk
  • Atsugi Air Base (NJA)
    77 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Gorgeous Special Kaiseki Plan at 8pm& Buffet Breakfast(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Gorgeous Special Kaiseki Plan at 8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Gorgeous Special Kaiseki Plan at 17:30 & Buffet Breakfast (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Gorgeous Special Kaiseki Plan at 17:30 & Buffet Breakfast (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

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Room
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Hot tub
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (863)
The price is €330
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hyatt Regency Hakone Resort and Spa

About this property

Hakone Kowakien TEN-YU

Luxury Hakone ryokan in Ninohira with free parking
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU's great location gets high marks from our customers. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free lobby newspapers, a gift shop, and a multilingual staff
  • Onsite recreation includes hot springs and a sauna
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Hakone Kowakien Yunessun and 3 minutes by foot from Okada Museum of Art
Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • Hot springs
  • Sauna
  • Spa services

Family friendly

  • Baby bath
  • Children's games
  • Children's dinnerware
  • Children's toys
  • Cots/infant beds (surcharge)
  • High chair
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Body treatments
  • Facials
  • Hot springs open from 5:00 AM to midnight
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM to midnight
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Sign language-capable staff

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Spring water bath
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Guidebooks/recommendations
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 3300.0 per stay.

Payment types at the property

Important information

Fees

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 917 out of 1157 reviews" "
Rating 8 - Good. 155 out of 1157 reviews" "
Rating 6 - Okay. 46 out of 1157 reviews" "
Rating 4 - Poor. 19 out of 1157 reviews" "
Rating 2 - Terrible. 20 out of 1157 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juliana

Stayed 1 night in Aug 2024

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place to relax
Stayed 2 nights in Aug 2024

10/10 Excellent

Harish, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, beautiful green and nice views. Once you reach hotel only option is hotel restaurants. Not a lot of options for vegetarians. We had 8:30AM train from Odawara and it would suggest people to book later trains.
Stayed 1 night in Aug 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible & Relaxing Onsen Stay with Buffet
Wonderful, incredible stay at this onsen. Modern amenities with beautiful interiors, the best service and top-notch buffet offerings. I am hugely impressed by their services. Will definitely come back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property! Wish we could have stayed longer. We had a room with a private bath on the balcony. The room also had an amazing massage chair. We loved the clothing provided for the Onsen - so comfortable (other than the shoes - they were not made for big American feet). Free ice cream tokens whenever you wanted. The garden on the property was amazing. Buffet dinner was a bit chaotic and confusing as we were sat at a table in the back and were not told we could go to the buffet any time so we sat for a while before we figured it out. The food choices at dinner and breakfast were amazing and high quality. We would definitely return again and highly recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious accommodations
Wonderful staff who were all very friendly and helpful. Our room and the onsen were very clean. The outdoor onsen were beautiful and we loved getting to try them both. We enjoyed the foot bath as well.
Stayed 2 nights in Aug 2024

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for those wanting a Ryokan experience without sleeping on the floor. Great private onsen in your room. Spacious rooms and comfortable beds. Hotel was very crowded during our stay. We were disappointed with the buffet dinner, very overpriced in our opinion. Good location from station. Average location for lake activities, would recommend staying closer to the lake if you don’t have a car.
Stayed 2 nights in Aug 2024

10/10 Excellent

minoru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature Viewing in Onsen
Nice view of waterfalls in onsen Nice view of sunrise in onsen
Stayed 2 nights in Aug 2024

10/10 Excellent

yasuhiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Chak Kuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Wonderful service and amenities.
Stayed 1 night in Aug 2024

10/10 Excellent

Mikiya

Stayed 1 night in Aug 2024

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ryokan with helpful staff, stunning views and fun activities. The outside public onsens were fantastic.
Stayed 2 nights in Aug 2024

10/10 Excellent

SONA, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience of a traditional Japanese Ryokan like ambience and hot springs.
Stayed 2 nights in Aug 2024

8/10 Good

jessie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotspring
Stayed 1 night in Aug 2024

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Akiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and excellent dining. Loved the hotspring bath toward beautiful Hakone mountains. Will visit again.
Stayed 2 nights in Aug 2024

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite nice place with great food
Stayed 1 night in Aug 2024

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt like an oasis away from the world. It was modern and service was fantastic.
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and property, but added charges for an extra person even though they were on the original booking. This was the only hotel in my 2 week Japan trip that didn’t provide water bottles and it was 6 times more expensive for the room. They are listed as an Expedia ViP location, but when I inquired about it, acted like I was crazy. I would stay again for the location and hot springs, but only at about half the price not counting the extra person portion they stronged-armed us for. Expedia - you need to pick better VIP partners.
Stayed 1 night in Jul 2024

10/10 Excellent

Ning, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
onsen ryokans & choices nearby
Stayed 2 nights in Aug 2024

8/10 Good

Christos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Alberto

Liked: Cleanliness
Stayed 2 nights in Jul 2024

6/10 Okay

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
The hotel it’s good but in my stay when I went to the open onsen kids were playing and filming videos
Stayed 1 night in Jul 2024

6/10 Okay

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately disappointing. Severely overrated for the price point. Only few positives were the breakfast and the onsen onsite. Room size along with features underwhelming for the exhaustive cost. Setting / Location was ok with use of the courtesy bus along with other local options.
Stayed 2 nights in Jul 2024