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Hakone Hotel

4.0 star property

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Photo gallery for Hakone Hotel

Exterior
View from room
Public bath
Lounge
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521
  • Hakone Karakuri Museum
    ‪2 min walk‬
  • Hakone Ekiden Museum
    ‪3 min walk‬
  • Hakone Checkpoint Museum
    ‪3 min walk‬
  • Atsugi Air Base (NJA)
    ‪66 min drive‬

Room options

View all photos for Premium Fourth Room with Lake View, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Premium Fourth Room with Lake View, Non Smoking with French Dinner at 6pm

  • 110 sq m
  • Lake view
  • Sleeps 6
  • 4 Twin Beds

View all photos for Moderate twin room, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Moderate twin room, Non Smoking with French Dinner at 6pm

  • 34 sq m
  • Partial lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Suite, Lake View, Non Smoking, with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Suite, Lake View, Non Smoking, with French Dinner at 6pm

  • 82 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Japanese style Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Japanese style Room with Lake View, Non Smoking

  • 89 sq m
  • Lake view
  • Sleeps 6
  • 2 Twin Futons

View all photos for Junior Suite with Balcony and Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Junior Suite with Balcony and Lake View, Non Smoking

  • 56 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Double Room with Lake View, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Double Room with Lake View, Non Smoking with French Dinner at 6pm

  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room with Lake View, Non Smoking

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior twin room -2nd and 3rd Floor,Non Smoking,with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Superior twin room -2nd and 3rd Floor,Non Smoking,with French Dinner at 6pm

  • 38 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Double Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Double Room with Lake View, Non Smoking

  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room with Lake View, Non Smoking (Upper floor)

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room with Lake View, Non Smoking (Upper floor)

  • 38 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite with Balcony and Lake View,Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Junior Suite with Balcony and Lake View,Non Smoking with French Dinner at 6pm

  • 55 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Suite with Balcony and Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Suite with Balcony and Lake View, Non Smoking

  • 83 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Moderate Twin Room, Non Smoking

  • 33 sq m
  • Partial lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese-style Rooms, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Japanese-style Rooms, Non Smoking with French Dinner at 6pm

  • 88 sq m
  • Lake view
  • Sleeps 6
  • 2 Twin Futons

View all photos for Premium Fourth Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Premium Fourth Room with Lake View, Non Smoking

  • 110 sq m
  • Lake view
  • Sleeps 6
  • 4 Twin Beds

View all photos for Superior twin room Upper floor, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Superior twin room Upper floor, Non Smoking with French Dinner at 6pm

  • 38 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

The Prince Hakone Lake Ashinoko

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (729)
The price is €300
for 1 room
includes taxes & fees
18 Mar - 19 Mar
The Prince Hakone Lake Ashinoko

About this property

Hakone Hotel

Lakefront hotel with 2 restaurants and a bar
2 restaurants, a bar/lounge, and a meeting room are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a front-desk safe, and a banquet hall are onsite.
Hakone Hotel offers 48 air-conditioned accommodations with safes and complimentary bottled water. LED televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Hakone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are 2 hot springs open between 2:00 PM and midnight.
Our customers tell us they can't get enough of the helpful staff at Hakone Hotel. During your stay, you're just a quick walk from Lake Ashi. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a meeting room, and an elevator
  • Onsite recreation includes hot springs
  • 6 minutes by foot from Lake Ashi and a 3-minute drive from Fuji-Hakone-Izu National Park
Hakone Hotel offers its guests hot springs. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Hakone Hotel also features a vending machine, a garden, and a front-desk safe. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hakone hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.
Hakone Hotel has 2 restaurants on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–9:30 AM: JPY 3200-3200 for adults and JPY 900-2100 for children
  • 2 restaurants
  • 1 bar

Things to do

  • Hot springs

Family friendly

  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Business services

  • A meeting room

Outdoors

  • Garden

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM to midnight
  • Hot springs water temperature (Celsius) - 41
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 65-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 3200 to 3200 for adults, and JPY 900 to 2100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:30 AM - midnight.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 2:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Hakone Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 654 reviews
Rating 8 - Good. 239 out of 654 reviews
Rating 6 - Okay. 77 out of 654 reviews
Rating 4 - Poor. 18 out of 654 reviews
Rating 2 - Terrible. 6 out of 654 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.
Stayed 1 night in Nov 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2024

10/10 Excellent

Kazue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good view
Stayed 2 nights in Oct 2024

8/10 Good

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except price

10/10 Excellent

jeffrey

Stayed 1 night in Oct 2024

8/10 Good

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it.
Stayed 1 night in Oct 2024

2/10 Terrible

liwei

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I am very shocked and disappointed with this property, especially since the room's condition resembles a 90's style with 70's facilities. The carpet is stained with coffee drops, and it's dirty, dark, and uncomfortable. They don’t provide body lotion in a $900/night room. I never expected Japan's renowned resort to be like this. The food is not delicious either; the breakfast in particular makes you feel like you don't want to return. Overall, I am very disappointed, and I don’t think it's worth it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hakone Stay
The hotel is impressive, very well maintained in common areas. There is a very nice lounge with great views. The location is phenomenal, you can see the pirate ships moving about the lake. The room was very spacious and had an amazing view. The on-site public onsen also had a great view. Note that if you do not get dinner on the property most restaurants in Hakone closed at 4pm it seemed (assuming guests are staying at a Ryokan?).
Stayed 1 night in Oct 2024

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was going to charge us again for our child even when my reservations that was prepaid showed 2 adults & 1 child. I had to keep insisting even when I showed our booking included a child.
Stayed 1 night in Oct 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Maximilian

Stayed 1 night in Aug 2024

6/10 Okay

Bofei

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is old. The hot spring is too hot
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place! Perfect Location!
The place is amazing. Big room, high ceilings. Great view! On the negative side elevator doesn’t go to the 2nd floor rooms.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing resort stay with great view of Lake Ashi.
Stayed 2 nights in May 2024

8/10 Good

Colleen, Hoppers Crossing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel but using the hot water in the bathroom was a problem. A lot of water was wasted before it became warm to have a shower.
Stayed 4 nights in May 2024

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer, west kelowna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels is very peaceful. There is nothing like ending your night on the grass while looking at the Mt. Fuji sunset. We loved our stay. They even included kids skippers. The onsen has Mt Fuju views depending the day you go. The rooms are big, I recommended the water view.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay. The room was clean and had a wonderful view of the lake. Even got to see Mt. Fuji! It was quiet and easy to access public transportation, especially using the Hakone Freepass.
Stayed 2 nights in Apr 2024

8/10 Good

Hong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room with lake views
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene and comfortable
We reserved Junior Suite with a balcony and view of the lake. Our room was spacious and the view was gorgeous. The room was also very spacious and comfortable. Hakone Hotel is walking distance to the Hakone shrine (which is also easily accessible by bus) as well as the Hakone Checkpoint and Onshi-Hakone Park. We highly recommend this hotel!
Stayed 1 night in Mar 2024

6/10 Okay

Annie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location & great view of lake Ashi. Osen was enjoyable & nice. Walkable to river cruise. Didn’t like diner and breakfast that much, very small portions and minimal selections.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024

8/10 Good

michaeljwile

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024