See all properties

Hakone Hisui

4.0 star property

Choose dates to view prices

Photo gallery for Hakone Hisui

Hot springs
Exterior
Standard Twin Room, Non Smoking
Garden
Separate bathtub and shower, free toiletries, hair dryer, bathrobes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631
  • Hakone Venetian Glass Museum
    ‪17 min walk‬
  • Pola Museum of Art
    ‪3 min drive‬
  • Ōwakudani
    ‪4 min drive‬

Room options

Similar properties

Japanese Western Style Deluxe Suite with Hot Spa (Momoyama-dai Special, Not Hot Spring) | Bathroom

Sansuirou

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
3.9 out of 5, Good, (56)
The price is €1,041
for 1 night
for 1 night
3 May - 4 May
Sansuirou

About this property

Hakone Hisui

Hotel in Hakone with free breakfast and a sauna
Along with a restaurant, this smoke-free hotel has a bar/lounge and a sauna. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and a front-desk safe are onsite. Housekeeping is not available.
Hakone Hisui offers 8 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and toilets with an electronic bidet.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include facials and body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
During your stay at Hakone Hisui, you're just a quick walk from Sengokuhara Onsen. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free local cuisine breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front-desk safe, meeting rooms, and an elevator
  • Onsite recreation includes hot springs and a sauna
  • Just a 4-minute drive from Ōwakudani and 9 minutes from Hakone Kowakien Yunessun
Hakone Hisui offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A terrace, a vending machine, and karaoke are also featured at the business-friendly Hakone Hisui. Free self parking is available.

This 4-star Hakone hotel is smoke free.

Guests are served free local cuisine breakfast daily from 7:30 AM to 10:00 AM.
ICHIYUU - This restaurant serves breakfast and dinner. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ICHIYUU

Things to do

  • Hot springs
  • Karaoke
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • No housekeeping service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Hakone Hisui Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 58 reviews
Rating 8 - Good. 12 out of 58 reviews
Rating 6 - Okay. 1 out of 58 reviews
Rating 4 - Poor. 0 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

April, NY, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel .
Stayed 1 night in Sep 2019

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Hakone Getaway

Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Stayed 1 night in Apr 2019

10/10 Excellent

Yee Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An unforgettable experience

Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Stayed 2 nights in Nov 2018

10/10 Excellent

Family, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous location, beautiful hotel, delicious food

Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
Stayed 1 night in Aug 2018

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth every penny

This place was the highlight of not only our stay in Hakone, but visiting Japan in general. It was a zen oasis of peace and serenity, where every detail seemed carefully thought out to allow for maximum relaxation. Interior design blends traditional and modern, there is a lovely koi pond and garden adjacent to the dining area. We have only enjoyed breakfast, which was exquisite. The hot springs (onsen) and spa area is a must to enjoy as it is truly delightful to watch the stars and listen to nature sounds while soaking in. Also big kudos to the hotel staff for being very attentive and most helpful.
Stayed 2 nights in Apr 2018

10/10 Excellent

yong, auckland new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and resorts，large room, luxury and comfort, great natural hot pool, tasty breakfast, also closed to bus station, will recommend to our friends
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Incredibly relaxing experience!

It was a great experience even though the town seemed a bit dead. The room was great but they need a bit of an update. I also wished they had more food options for when there are no available options nearby.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with very nice hot springs
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best kept secret in Hakone area

Excellent service; beautiful and very serene surroundings. A nice gateaway place!!
Stayed 1 night in Jan 2018

2/10 Terrible

Jonathan

Liked: Staff & service
Disliked: Room comfort

overpriced/underdelivered

we had a daughter and booked a room for 2 adults and 1 child. when we arrived in our room it was small and in a basement far, far away from reception (i.e. extra long walk). so we asked for a better/different room. that of course would be a significant upgrade fee so we were forced to pay it. the gym was even dingier.
Stayed 1 night in Aug 2017

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing ryokan

Amazing, attention to detail and personal service outstanding, room 6 star, onsen amazing and so easy to get to and from Gora and Yumoto
Stayed 2 nights in Jun 2017

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most relaxing experience

It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

NUtzz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 star hotel

From start till end, it was a very wonderful experience. Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese. Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints. The room was outstanding, very clean and spacious and comes with a balcony and a private onsen! Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spectacular property

Spectacular property with Japanese flair for minimalist design. Food quality in hotel restaurant is mind-blowing! Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like a true resort

Hisui appears to be a new hotel and is in the middle of the Hakone area (although away from all the other Yomoto area hot spring hotels) and feels like a true resort. It has the local bus stop just 3 min away which runs often to tourist site areas. The outdoor hot spring is very nice and clean and not very crowded. Staff knew us by the name and were attentive to every little detail in welcoming us. Would stay here if I stay in Hakone again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

ヒロミツ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウエルカムドリンクは2本しか無かった。二泊したので、4本欲しいかったです。来年も泊まりたいです
Stayed 2 nights in Nov 2021