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Hakone Highland Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Highland Hotel

Public bath
Hot springs
Lounge
Lobby lounge
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Sengokuhara Shinanoki, Ashigarashimo-gun, Hakone, Kanagawa, 250-0631
  • Sengokuhara Onsen
    1 min walk
  • カフェテラッツァうかい
    4 min walk
  • Hakone Miyanoshita Station
    8 min drive
  • Atsugi Air Base (NJA)
    88 min drive

Room options

View all photos for Standard Twin Room, Non smoking (View will be selected by the hotel)

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, Non smoking (View will be selected by the hotel)

  • 32 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

Minibar, in-room safe, desk, laptop workspace

Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

Similar properties

Exterior

Hakone Sengokuhara Prince Hotel

Spa
Parking included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (373)
The price is €159
for 1 night
includes taxes & fees
8 Jan - 9 Jan
Hakone Sengokuhara Prince Hotel

About this property

Hakone Highland Hotel

Hotel with free parking, near Ōwakudani
This smoke-free hotel features a restaurant, a bar/lounge, and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and a library are onsite.
Hakone Highland Hotel offers 74 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, slippers, toilets with an electronic bidet, and complimentary toiletries. This Hakone hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hakone Highland Hotel. During your stay, you're just a quick walk from Sengokuhara Onsen. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include newspapers, a front-desk safe, and a meeting room
  • Just a 4-minute drive from Ōwakudani and a few minutes from Miyagino Hayakawa Breakwater Cherry Blossoms
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A library, a terrace, and a vending machine are also featured at Hakone Highland Hotel. Self parking is free.

This 3.5-star Hakone hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.
Hakone Highland Hotel has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–9:30 AM: JPY 3025 per person
  • 1 restaurant
  • 1 bar

Family friendly

  • Cots/infant beds (surcharge)
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Cots/infant beds (surcharge)

Bathroom

  • Bath or shower
  • Electronic bidet
  • Free toiletries
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Minibar
  • Fridge

More

  • Desk
  • Laptop-friendly workspace
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
Meals and futons for children ages 0-3 are not included in the room rate.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 3000 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 3025 per person
  • Crib (infant bed) fee: JPY 3000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakone Highland
Hakone Highland Hotel Hotel
Hakone Highland Hotel Hakone
Hakone Highland Hotel Hotel Hakone

Hakone Highland Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 191 out of 300 reviews" "
Rating 8 - Good. 96 out of 300 reviews" "
Rating 6 - Okay. 8 out of 300 reviews" "
Rating 4 - Poor. 2 out of 300 reviews" "
Rating 2 - Terrible. 3 out of 300 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🏨 Overall Impressions I was incredibly impressed by this hotel. It exudes elegance and comfort, making for a memorable stay with excellent service and thoughtful accommodations. 🛏️ Rooms The rooms are large and pleasant, providing ample space to relax. Though somewhat dated, they remain comfortable and well-maintained, with a charming decor. ♨️ Onsen Experience The onsen was a highlight of my stay, offering indoor, jacuzzi, and outdoor options. The amenities, including hair supplies and makeup for women, were the best I've seen. A lot of care went into making this a luxurious and relaxing space. 🌳 Outdoor Facilities The hotel’s yard is well-maintained and pleasant, even at night. The serene atmosphere is enhanced by the landscaping, though I wished the walking path was larger. Despite this, it’s a lovely place to stroll. 👩‍💼 Staff and Service The staff were incredibly helpful. Although their English was not the best, they made a sincere effort to assist with any needs. Their dedication to excellent service was greatly appreciated. 🍽️ Dining The food was a highlight. Despite many dietary restrictions, the hotel staff worked diligently to accommodate us. They created a special dinner menu and a suitable breakfast. Their efforts made our dining experience enjoyable. 👍 Conclusion Overall, my stay was incredibly nice. The elegant comfort, exceptional service, and thoughtful amenities make it a standout choice. I highly recommend staying here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Very nice hotel with a fantastic onsen. Great location for exploring the area. Plenty of restaurants although we only ate in one. The Azure Moon, Indian restaurant, it was very good. There’s a supermarket and two 7-11’s and a Family Mart close by as well. The Hakone Glass museum is only a few minutes walk from the Hotel and is definitely worth a visit. The buildings and grounds are worth visiting even if you don’t want see the glass exhibits.
Stayed 3 nights in Jul 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service in the restaurant were excellent. We enjoyed having good access to the Open AIr Sculpture Museum. Generally, the facility is in good shape but certain aspects need to be updated - such as the flooring, and some of the wallpaper in the common areas
Stayed 1 night in Jun 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

ERIC, Garden Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our rental car to explore and see Fuji. We could walk to a lot of cool restaurants. Drinks in the hotel bar were nice with the view of the hotel grounds and mountains.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maricela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens
Stayed 1 night in Apr 2024

6/10 Okay

Manian

Liked: Staff & service
I stayed in a room at the first floor of the main building. There was a musty smell that hits you when you open the door. It does get mitigated if you open the window but will return if you close the window. Also the room presented a very tired look and needs updating. The common area including the French restaurant looked good though. I can't recommend this hotel because of the room conditions
Stayed 1 night in Mar 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

JOSEFA ANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this highland hotel will come back soon
We had an enjoyable stay with my family. Hotel very well kept, staff fantastic, room big and well maintained, everything was great plus of course the onsen. Everything is perfect. Booking with hotel com is also a plus
Stayed 1 night in Mar 2024

10/10 Excellent

Jort

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our short stay at the Highland Hotel. Very friendly and helpful staff, and very well maintained property with excellent onsen. Will be back in the future.
Stayed 2 nights in Dec 2023

10/10 Excellent

JEFFREY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area. How i wish there was a shuttle for transportation. Communicating with some of the staff was a little bit challenging but everybody was very friendly and accomodating.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melinda

Stayed 3 nights in Oct 2023

10/10 Excellent

Chan Chung, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet relaxing place with onsen.
Stayed 5 nights in Sep 2023

10/10 Excellent

Eri

Stayed 1 night in Sep 2023

8/10 Good

Chui Wa Kate

Stayed 1 night in Jun 2023

10/10 Excellent

Bharath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property has a rich legacy dating back to pre-ww2 times. It's quiet, decently maintained and the onsen is nice. If you have a car, worth considering
Stayed 1 night in Jun 2023

10/10 Excellent

Akiko, Los ANgeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a traditional Japanese hospitality , this hotel is highly recommended ! you will nerver disappointed amaging staff service and facility.
Stayed 2 nights in May 2023

10/10 Excellent

Tien

Stayed 1 night in Apr 2023

10/10 Excellent

Dekel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet spot in the woods, exceptional service, great hot baths and spacious room, very recommended
Stayed 2 nights in Apr 2023

10/10 Excellent

Christy, Stone Mtn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly helpful and warm. The on-site onsen is amazing. The Hakone bus stops right out front, and it is cheap and takes you everywhere. Food at the hotel includes only one VERY expensive restaurant, but local eateries, a noodle house, Korean BBQ and Italian are within a 15 minute walk or 5 minute bus ride.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and beautiful grounds
Great hotel and beautiful grounds. Would definitely return again
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The employees in the reception can’t explain well in English
Stayed 2 nights in Nov 2019