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HAKONE Setsugetsuka

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HAKONE Setsugetsuka

Hot springs
Hot springs
Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)
Lobby
Japanese Western Style Room, For 3 People, Private Open-Air Bath

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
1300-34 Gora, Hakone, Kanagawa, 250-0408
  • Hakone Gora Park
    3 min walk
  • Hakone Museum of Art
    7 min walk
  • Hakone Open Air Museum
    12 min walk
  • Atsugi Air Base (NJA)
    93 min drive

Room options

View all photos for Japanese Western Style Room, For 3 People, Private Open-Air Bath

Japanese Western Style Room, For 3 People, Private Open-Air Bath

Japanese Western Style Room, For 3 People, Private Open-Air Bath

  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Double Room, For 2 People, Private Open-Air Bath

Double Room, For 2 People, Private Open-Air Bath

Double Room, For 2 People, Private Open-Air Bath

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)

Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)

Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)

  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Beds and 2 Twin Futons

View all photos for Twin Room, For 2 People, Semi Open-Air Bath

Twin Room, For 2 People, Semi Open-Air Bath

Twin Room, For 2 People, Semi Open-Air Bath

  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hotel Indigo Hakone Gora, an IHG Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (607)
The price is €293
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hotel Indigo Hakone Gora, an IHG Hotel

About this property

HAKONE Setsugetsuka

Ryokan with free parking, a short walk to Hakone Gora Park
Along with a restaurant, this ryokan has a 24-hour front desk and a garden. Free WiFi in public areas and free self parking are also provided.
HAKONE Setsugetsuka offers 158 accommodations with fireplaces and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).
The public transit around HAKONE Setsugetsuka gets good marks from our customers. During your stay, you're just a quick walk from Hakone Gora Park. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Services include luggage storage
  • Guests speak favorably about the overall condition of the property and the proximity to public transportation
  • Just a 3-minute walk from Hakone Gora Park and 12 minutes by foot from Hakone Open Air Museum
There's a restaurant on site. WiFi is free in public spaces. HAKONE Setsugetsuka also features a garden and an elevator. Limited free parking is available on a first-come, first-served basis.
HAKONE Setsugetsuka has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant

Family friendly

  • Fridge

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Deep-soaking bath
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Fridge
  • Tea service at check-in

More

  • Desk
  • Fireplace
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Requests for dietary restrictions or food allergies cannot be accommodated.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

HAKONE Setsugetsuka Inn
Setsugetsuka Inn
Setsugetsuka
Ryokan HAKONE Setsugetsuka Hakone
Hakone HAKONE Setsugetsuka Ryokan
Ryokan HAKONE Setsugetsuka
HAKONE Setsugetsuka Hakone
HAKONE Setsugetsuka Ryokan
HAKONE Setsugetsuka Hakone
HAKONE Setsugetsuka Ryokan Hakone

HAKONE Setsugetsuka Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 221 reviews" "
Rating 8 - Good. 76 out of 221 reviews" "
Rating 6 - Okay. 17 out of 221 reviews" "
Rating 4 - Poor. 7 out of 221 reviews" "
Rating 2 - Terrible. 2 out of 221 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hai Tao

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Jul 2024

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing return to Hakone
We returned to Setsugetsuka after an absence of 10+ years while we visited other parts of Japan. It was a very comfortable & pleasant homecoming!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
This ryokan was beautiful and very comfortable to stay in! Utilized the onsen baths everyday and their dinners were beyond excellent 👌
Stayed 4 nights in Apr 2024

10/10 Excellent

Wesley

Stayed 1 night in Apr 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place was a vibe by itself. Enjoyed my stay, a pity that I was only there for a night! The onsen (both public and private) were fantastic. Rooms were clean.

4/10 Poor

Siu Po

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This has got to be the worse maintained property I have seen in Japan so far. Other said the hotel is old. I have seen old hotel but in much better shape. We were assigned the building further away. Hallway walls shows wear and partially patched up. Inside the room you can see air eommo dust and very heavy limestone formed on the shower glass door as if they've never cleaned it. Dust also obvious in the mens changing room where you dry your hair. There were 6 spots for the hairdryer but only 3 stools. Not recommend for the price I paid. Only positive point is the location, being the closest to Gora Station. that's all
Stayed 1 night in Feb 2024

10/10 Excellent

Maurice, Wrentham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing one night stay. Our room is a traditional tatami with a modern twist for bed and washing facilities - wonderful. The hotpot dinner was great, with many appetizers and sushi's. And the breakfast was no second to the dinner the night before. I hardly eat any breakfast usually, but in that morning I felt I had a lunch and a dinner. We didn't go to the public hot pools, nor the private ones which were always occupied. So instead we had our soaking in our balcony where we fill the soaking bath with hot spring water. The hotel is less than 2 minutes walking distance from the Gora train station and the cable car which took us to Hakone and back. The park and museum just a short walk up the hill were wonderful.
Stayed 1 night in Nov 2023

10/10 Excellent

BEE LENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is well organised, serves delicious kaiseiki meal, location is good, few minutes walk from Gora station

8/10 Good

koichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2023

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here when we visit Hakone. The only downside to booking with Expedia is that dinner is not included! I enjoy having dinner there since it is a nice japanese experience but there wasn't an option to add on dinner and by the time I arrived, it was all booked up.
Stayed 2 nights in Mar 2023

10/10 Excellent

Zang

Stayed 2 nights in Mar 2023

10/10 Excellent

Colman

Stayed 1 night in Mar 2023

10/10 Excellent

Polly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hot spring resort
Very beautiful setting, and hot springs are wonderful. The meals are excellent, beyond expectations.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Expensive and a bit disappointing…
I was hoping for an authentic ryokan experience, but I think this place is a tourist trap. We paid $300 for one night and though the private bath in the unit and the onsen were nice, it was nothing impressive. I’ve seen better onsen at a public sento. More importantly, I was so disappointed that our reservation did not include a kaiseki dinner, which is a major part of the whole ryokan experience. Even if we wanted to add on the kaiseki dinner, we could not, because they did not have any more open seats. Another thing to consider is that there was barely any restaurants open nearby around dinner time, except for a katsu place. So that was the only thing we could eat for dinner that night. We asked the staff at the front desk beforehand what there is to eat for dinner around the area and they were no help at all. Keep in mind, I can speak Japanese so there was no language barrier there. They just were not helpful. Then when it came time to check out the next morning, I asked if we could extend our check-our time to noon instead of 11am. They said it costs ¥2,000 to extend for an hour, which is ridiculous, considering how expensive this place is. Even a Holiday Inn would allow you to push back your check-in time for free.
Stayed 1 night in Jan 2023

10/10 Excellent

Sherman

Stayed 1 night in Jan 2023

8/10 Good

Zee Shing

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Friendly staff. Enjoyable stay.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for visiting Hakone. The hotel is next to the Gora station, which is a good starting point to access the Ropeway and other sites. Rooms are spacious, well-appointed, with private outdoor bath. Loungewear is provided for walking around the resort, with optional casual kimonos available also. The kaiseki dinner was plentiful and delicious, as was the breakfast. Service was attentive and pleasant. We would stay there again in a second.

10/10 Excellent

Michiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located near Gora station. We arrived too early for check in but they offered to keep our luggage for us until the check in time. So we were able enjoy lunch and sightseeing for a few hours. Their customer service was above beyond throughout the stay. They have multiple Onsen facilities and restaurants in the building. We had a great time and definitely come back and recommend it to others.
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone Setsugetsuka, Ryokan with private bath.
Extremely satisfied with this 1-night stay at Hakone Setsugetsuka. We had a lovely Japanese type room with a bath on the balcony where we could relax in private. The ryokan offered a delicious dinner course menu and a japanese breakfast set the following morning. Conveniently located just 2-3 min from Gora, this was a ryokan that I would like to recommend to others.
Stayed 1 night in Mar 2021