The hotel was alright. Good in-room onsen facility facing the ocean.
The deal breaker though, the staff and service were horrendous and the worst of our entire trip in Japan (out of 8 hotels). The most inflexible hotel and staff ever, almost like conversing to ‘robots’ and nobody at front desk was able to speak any English.
We brought our 14 years old kid as 3rd occupant, they charged us 50% of the room price we paid.
We asked for 1-hr late check out because our flight is extended by another hour, they wanted to charge extra 3,300 JPY.
We asked for hotel to book a bigger taxi to bring 3 luggages to airport, staff said must order 2 taxis. I refused and just grabbed the sedan taxi, thinking out of the box, I could fit all 3 luggages into 1 taxi.
None of the staff was able to give any recommendation or solution, hence they’re just very ‘robotic’.
This hotel was our last stay in Hokkaido, and it left us bitter experience unlike all other previous stays in Hokkaido. The first staying in this hotel & is definitely the last one.