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Hakodate Onuma Tsuruga Resort EPUY

3.5 star property

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Photo gallery for Hakodate Onuma Tsuruga Resort EPUY

Property entrance
View from property
Executive Twin Room with private hot spring, Non Smoking | View from room
Hot springs
Garden views, open daily

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free airport shuttle
  • Bar
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
85-9 Onuma-cho, Kameda-gun, Nanae, Hokkaido, 041-1354
  • Onuma Quasi-National Park
    ‪1 min walk‬
  • Friendly Bear
    ‪6 min walk‬
  • Hokkaido Country Club Onuma Course
    ‪3 min drive‬
  • Hakodate (HKD)
    ‪34 min drive‬

Room options

View all photos for Twin Room with Open-air Bath, Non Smoking

Twin Room with Open-air Bath, Non Smoking

Twin Room with Open-air Bath, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Twin Room, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Non Smoking

Double Room, Non Smoking

Double Room, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room with private hot spring, Non Smoking

Executive Twin Room with private hot spring, Non Smoking

Executive Twin Room with private hot spring, Non Smoking

  • 84 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Similar properties

Front of property

Hakodate Onuma Prince Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (241)
The price is €89
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Hakodate Onuma Prince Hotel

About this property

Hakodate Onuma Tsuruga Resort EPUY

Mountain ski retreat with restaurant and bar/lounge
Jump on the free ski shuttle for a day on the slopes before returning to Hakodate Onuma Tsuruga Resort EPUY for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include hot springs and complimentary wireless internet access.
Hakodate Onuma Tsuruga Resort EPUY offers 30 air-conditioned accommodations with safes and complimentary bottled water. 42-inch flat-screen televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

This Nanae hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an outdoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

During your stay at Hakodate Onuma Tsuruga Resort EPUY, you're just a quick walk from Onuma Quasi-National Park. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine at Restaurant EPUY, a fine-dining restaurant with garden views
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes hot springs and bike rentals
  • Steps from Onuma Quasi-National Park and a 3-minute drive from Hokkaido Country Club Onuma Course
  • Free airport, train station, and ski shuttle service
Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. Self parking is free.

This 3.5-star Nanae hotel is smoke free.

Restaurant EPUY - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Crawford - This bar overlooks the garden. Open daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free return airport shuttle from 11:00 AM to 3:00 PM
  • Airport shuttle at scheduled times, on request
  • Free return train station shuttle from 10:00 AM to 7:00 PM
  • Train station shuttle on request
  • Free ski shuttle

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Restaurant EPUY
  • Crawford

Things to do

  • Bike rentals
  • Hot springs
  • Shopping
  • Spa services

Family friendly

  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible train station shuttle

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with food allergies should contact this property at least 5 days prior to check-in.
Guests booking half board rates and requiring dinner at the hotel must arrive prior to 7 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hakodate Onuma Tsuruga Resort EPUY offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property offers train station pickup service from Onuma-Koen station only.
Additional fees may apply to children for items such as bedding and meals.
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

  • Reservations are needed for spa treatments and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakodate Onuma Tsuruga Resort EPUY Nanae
Hakodate Onuma Tsuruga Resort EPUY
Hakodate Onuma Tsuruga EPUY Nanae
Hakodate Onuma Tsuruga EPUY
Hakodate Onuma Tsuruga Resort EPUY Nanae
Hakodate Onuma Tsuruga Resort EPUY
Hakodate Onuma Tsuruga EPUY Nanae
Hakodate Onuma Tsuruga EPUY
Hotel Hakodate Onuma Tsuruga Resort EPUY Nanae
Nanae Hakodate Onuma Tsuruga Resort EPUY Hotel
Hotel Hakodate Onuma Tsuruga Resort EPUY
Hakodate Onuma Tsuruga Resort EPUY Nanae
Onuma Tsuruga Auberge EPUY
Hakodate Onuma Tsuruga Epuy
Hakodate Onuma Tsuruga Epuy
Hakodate Onuma Tsuruga Resort EPUY Hotel
Hakodate Onuma Tsuruga Resort EPUY Nanae
Hakodate Onuma Tsuruga Resort EPUY Hotel Nanae

Hakodate Onuma Tsuruga Resort EPUY Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 45 out of 56 reviews
Rating 8 - Good. 10 out of 56 reviews
Rating 6 - Okay. 1 out of 56 reviews
Rating 4 - Poor. 0 out of 56 reviews
Rating 2 - Terrible. 0 out of 56 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great food (we had breakfast and dinner), close to everything you need in this little town.
Stayed 1 night in May 2024

10/10 Excellent

Kit Wai

Liked: Cleanliness, property conditions & facilities
Very nice dinner.
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Wow what a lovely location and hotel. We had the room with private onsen. It was very spacious with separate entertainment room connected to the onsen, off the main bedroom area. The restaurant meals were delightful with 5 star service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lily

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hot spring resort
We came here for our honeymoon and had one of the most relaxing, comfortable stays of our trip. We were blown away by how nice this was They have a really interesting set up for their lobby lounge, with wood paneling and a flickering fireplace, it invokes the feel of a forest lodge. In the middle of the room is a beautifully done model train diorama that guests can start the trains with a push of a button. During the day, there are free drinks in the lobby and complimentary cocktails at night. The room we stayed in was connected to another room that had our own lounge with a drop down screen and projector as well as a private onsen that was just for our use. Our trip also included dinner and breakfast at their restaurant, which had a different set tasting menu of 8-10 small dishes every night and a breakfast in the morning. The dishes are fine dining - French inspired with a Japanese influence and are made from fresh, local ingredients from Hokkaido. The hotel is close to Onuma-koen station and is just a couple minutes walk away. It's pretty easy to take the JR Super Hokuto to go visit Hakodate and check out the city there and come back in the evening. Literally out the back door is Lake Onuma and a great view. However, the one downside is that the town itself has nothing for a tourist to see, the nearest combini is over 1km away. The staff is super friendly, polite, and attentive and provided excellent service on par with high end hotels in Tokyo.
Stayed 3 nights in Feb 2019

10/10 Excellent

jyiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an upscale hotel featuring room with private outdoor bath, a great restaurant and a nice lounge
Stayed 1 night in Dec 2018

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there with my galfriend ( three months pregnant) in Oct 2018 , celebrated her bday there just for one night . We booked an outdoor onsen suite and it was an amazing stay . The room is spacious and clean . The food at the restaurant is fabulous... we had breakfast lunch n dinner there ... great services ... nice ambience. Will be back after she gave birth , want to experience outdoor onsen in winter ❄️ .
Stayed 1 night in Oct 2018

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, slightly quirky place with good food.
This hotel was a renovation of a Western period themed hotel. The hotel is charming in its way--sort of the Japanese perception of English life in the early 1900s. Each room is named after an Herb or Berry. We had two rooms, one with an outdoor onsen, and one with and indoor onsen that was in a separate recreation "pool house". The rooms themselves were a bit small like many Japanese hotels are, but the room with the separate indoor onsen was actually huge with a projector TV, lounge area, and large shower and comfortable onsen. Service was very attentive although we only saw two gentlemen working 12 hours shifts at the front desk. The grounds were updated into a mini park, and the restaurant was modern, western, and farm based. Food was excellent as it usually is in Tsuruga properties. Free use of bikes, some electric-assisted, to ride around the nearby lake but the views around the lake from the bike path seemed very limited. Overall we had a nice time here, but its not a super luxe, glamorous ryokan if that's what you're looking for.
Stayed 1 night in Jun 2017

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

KAZUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Chi Wing Flori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

noriaki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素敵な施設です
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
色々とお世話になりました
手違いで娘のお料理が幼児ではなく大人と同じになっており、お夕飯の時間になって初めて気づいてしまいました。にも関わらず、すぐ確認をして頂いた後に幼児用のお食事に変更して下さり、お料理もほんと待たずに出して頂く等、ご配慮頂きました。キッチンのシェフの方々と配膳をご担当頂いた皆様には、本当に感謝しかありません。お食事はとても美味しく、お部屋も素敵でしたし、部屋の露天風呂もとても素晴らしかったです。子供連れでもとても皆様優しく接して下さり、本当に素敵な時間を過ごす事が出来ました。またお邪魔させて頂きたいと思っております。本当に有難うございました。
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yasuhiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好きなホテルで2度目。 スタッフのスキルも高く満足。
Stayed 1 night in Nov 2023

10/10 Excellent

Choi Ping Ada

10/10 Excellent

Shigeki

Stayed 1 night in Oct 2022

10/10 Excellent

Takeshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オーベルジュ
食事がとても美味しく、快適に過ごせました。 大浴場の他にも無料の家族風呂が有り、 食事の前後にバーでのサービスが有り、楽しめました。小沼に面した散策路も気持ちが良かったです。意外にもご家族連れが多くて驚きましたが、小さなお子さんのいるグループは個室の別室で、お食事提供されていたようで、レストランは静かにお食事が出来、大人にもご家族連れにも快適な空間で良かったと思います。
Stayed 1 night in Nov 2021

10/10 Excellent

ERI

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
こじんまりしていて、各所手が行き届いていました。 食事も、雰囲気も良かった。
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お料理が美味しくて、お部屋も露天風呂付きの綺麗なお部屋で、エステも気持ちよかったです。 夕食の際、ワインが注文したものと違ったのですが、ボトルワインを飲んだのに取り消ししてくれました💦 すみませんって感じです… それ以外はアルコール飲み放題のラウンジがあったりしますしとても満足です！！ また来年もお世話になります笑
Stayed 1 night in Jul 2021