I am rating our stay at this location overall a 2 out of 5 stars. I will preface this review with that the overall property was decent and the owner was very responsive with concerns we had during our stay. However, our entire experience with this listing was less than satisfying for a multitude of reasons.
1. Listing states there is TV/wifi at the location.
-we were notified 30 minutes prior to checking in after driving for 8 hours that the previous guests reported none of the TVs were functioning.
2. The wifi was reported to be working in the absence of the TVs.
-we were also shocked to realize that the wifi had not only not functioned but was not even connected and seemed to be missing equipment
3. Multiple 3rd parties inside the location
-after reporting the TVs we’re broken we were told the property manager would have them replaced
-management replaced the TVs but altered the condo during her visit by cranking up the A/C to 78 and opened all the curtains causing the entire condo to be hot and relieving us of any privacy
4. No resolution to the wifi
-we were asked to be located at the condo by the owner and Spectrum during our vacation so that the internet issue would be resolved
-after stating I am on vacation I asked the management to have someone let the Spectrum representative in so they could attempt to resolve the internet issue, was told this could be arranged
-not only did the management send someone to the condo he (the maintenance employee) and his wife (not an employee) let themselves in and made themselves comfortable on the couches and once again opened all the curtains causing the condo to heat up, when I asked the couple why they were inside before the Spectrum team arrived they stated that they were hot sitting in the truck waiting for their arrival
5. Limited resources at the condo, for a week stay
-Upon arrival, my family and I quickly realized that there was a single roll of toilet paper in both bathrooms and a single trash bag was provided for a week stay at this condo, not a critical issue but it is an inconvenience to have to purchase extra supplies
6. Beds were in terrible condition and wildly outdated
-master bedroom mattress was equivalent to sleeping in a rock hammock and caused myself and wife to have back pains everyday
-Pull out couch bed frame was damaged and slanted downward, wildly uncomfortable
-twin bed frames felt like they were going to fall apart