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The Ritz-Carlton, Haikou

5.0 star property

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Photo gallery for The Ritz-Carlton, Haikou

4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby
Front of property – evening/night
Outdoor pool
Food court

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Explore the area

Map
No. 39 Yangshan Boulevard, Longhua District, Haikou, Hainan, 570101
  • Movie Town Haikou
    ‪5 min drive‬
  • Huoshankou National Geopark
    ‪12 min drive‬
  • Haikou Arcade Street
    ‪15 min drive‬
  • Haikou (HAK-Meilan Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony, Golf View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Balcony, Golf View

  • 50 sq m
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

  • 220 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Golf View

Club Suite, 1 King Bed, Golf View

Club Suite, 1 King Bed, Golf View

  • 99 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Golf View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Club Suite, 1 Bedroom, Golf View

  • 99 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 4 Bedrooms, Private Pool

Villa, 4 Bedrooms, Private Pool | Pool

Villa, 4 Bedrooms, Private Pool

  • 420 sq m
  • Golf view
  • Sleeps 8
  • 4 Double Beds

View all photos for Deluxe Room, 1 King Bed, Golf View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Golf View

  • 50 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 1 King Bed, Balcony, Garden View

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Golf View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Balcony, Golf View

  • 50 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Golf View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Double Beds, Balcony, Golf View

  • 50 sq m
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Golf View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Golf View

  • 100 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Villa, 2 Bedrooms

  • 280 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

The Ritz-Carlton, Haikou

Luxury Haikou hotel in Longhua with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free theme park shuttle are also provided. Additionally, a health club, a bar/lounge, and a steam room are onsite. Housekeeping is available on request.
The Ritz-Carlton, Haikou offers 191 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. LCD televisions come with pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include deep-tissue massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room. The spa is open daily.
During your stay at The Ritz-Carlton, Haikou, you'll be close to Movie Town Haikou. You'll find features like free WiFi in public areas, free self parking, and a free theme park shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy Italian cuisine while dining at Terra
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, body wraps, or facials at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Just a 5-minute drive from Movie Town Haikou and 15 minutes from Haikou Volcanic Cluster Global Geopark
  • Free theme park shuttle service
The Ritz-Carlton, Haikou offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 14531 square feet (1350 square meters) and includes conference space. A health club, a steam room, and a rooftop terrace are also featured at the luxury The Ritz-Carlton, Haikou. Free self parking is available.

This 5-star Haikou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.
Terra - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
Tin Lung Heen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Flair - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
The Ritz-Carlton - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free off-site parking within 3 ft
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: CNY 282 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Terra
  • Tin Lung Heen
  • Flair
  • The Ritz-Carlton

Things to do

  • Arcade/games room
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Steam room
  • Tennis

Family friendly

  • Arcade/games room
  • Free children's club
  • Free cots/infant beds
  • Free theme park shuttle
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubs
  • Golf lessons with a pro
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (14531 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Rooftop terrace
  • Vegetable garden

Spa

  • 7 treatment rooms
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 100
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Frette Italian sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • LCD TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Paper towels

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 345.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 282 per person
  • Rollaway bed fee: CNY 345.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Haikou Hotel
Ritz-Carlton Haikou
The Ritz carlton Haikou Mission Hills
The Ritz Carlton Haikou
The Ritz-Carlton, Haikou Hotel
The Ritz-Carlton, Haikou Haikou
The Ritz-Carlton, Haikou Hotel Haikou

The Ritz-Carlton, Haikou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 22 out of 29 reviews
Rating 8 - Good. 6 out of 29 reviews
Rating 6 - Okay. 0 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay in Haikou
Though a tad far from town (about 30mins cab ride) the hotel is perfect, be it staff, rooms, breakfast, facilities. Cant find any fault
Stayed 3 nights in Jun 2024

10/10 Excellent

Shaun Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hospitality
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities. Hotel is near local attractions. Hotel is adjacent to a very big outlet mall.
Stayed 4 nights in Dec 2019

8/10 Good

winnie w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Ka Yee Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for Ritz
Lived up to the Ritz Carlton standard. I requested for a cake for my dad as we were celebrating his birthday during the trip. Instead of just providing a cake in our room, the Ritz Carlton team decorated the room while we were out. Only down side is that the hotel is located far from town. Ideal stay for guests who prefer an accommodation near the golf course, away from town. Impt note: the location indicated on hotel.com's map is inaccurate. Hotel is near Mission Hills Golf Course.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet location away from the hustle and bustle of th city area
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with Professional Staff
Great hotel, excellent facilities and very professional and friendly staff, live up to the Ritz Carlton standard. It’s a wonderful place to chill with family and just enjoy the facilities. The food is good and the breakfast is excellent. Very well equipped gym, and kids room. It’s a bit quiet but for those who want to relax it’s a beautiful hotel. Other than movie world and a small shopping area, the surrounding areas are golf courses and other resorts.
Stayed 1 night in Nov 2018

4/10 Poor

chui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only can stay at hotel...
Stayed 1 night in Jun 2018

10/10 Excellent

ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz Carlton Haikou
Beautiful hotel - perfect for business and golf; possibly too far out of center for most travelers
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf trip
Nice golf trip in this 5 star hotel again
Stayed 2 nights in Nov 2019

10/10 Excellent

Yumin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的飯店
酒店是在一個渡假區裡，旁邊有outlet，吃飯方便。 但是對於沒有要打高爾夫球的人來說 顯得無聊些。
Stayed 2 nights in Oct 2019

8/10 Good

LinAnyu, 台北

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高爾夫球主題蘇格蘭風，飯店對面即shopping mall，很方便。懶人放鬆與放空的好地方。
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Yen-Wu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay experience, more than expected.
My wife and I had a perfect experience at The Ritz-Carlton Haikou. Especially the service at Flair Restaurant is even more impressive. 近乎完美的住宿體驗,尤其是Flair餐廳的服務人員,更是令人印象深刻.
Stayed 2 nights in Jan 2019

10/10 Excellent

Szu chiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Zhao Zhuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務非常好，是到mission hill 打波的絕好選擇
Stayed 2 nights in Dec 2018

8/10 Good

Tina, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
床太软，希望可以改善，房間沒有水果，早餐的食物太少选擇，建議可以加些地道的風味的食品，讓客人品嚐，可以讓客人留下海南島好的印象。謝謝！其它的都還好。
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Uncle Jimmy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高球手的不錯選擇
客屋安靜舒適，面對觀瀾湖高爾夫一號黑石球場。有來回高球場的免費穿梭巴士服務。晚上睡前去20樓的型格酒吧叹一杯雞尾酒放松下對第二天的成績絕對有幫助的。
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服务还是很好的
开始第一天有些不愉快，但是后面酒店解决了，还为我们升级了服务。和爸爸去欢度圣诞，爸爸很开心。酒店旁边环境好，适合年纪大的人散步。他对行政酒廊安静的环境很满意，对门口吹风笛的外国人也很感兴趣。 Sabrina非常nice，酒店整体高级别一点的员工都很nice，行政酒廊的几个女生和尼泊尔男生也都很nice，可能有一些新员工需要经验吧，也正常的。 海口还是气候温暖宜人，生活悠闲的。如果下次去肯定还会住丽思卡尔顿的，价格也不贵。推荐推荐。
Stayed 5 nights in Dec 2017