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Grand Hotel Haikou (Managed by Accor)

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Haikou (Managed by Accor)

Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool loungers
Exterior
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available

Explore the area

Map
256 Binhai Road, Xiuying District, Haikou, Hainan, 570311
  • Hainan International Convention and Exhibition Center
    2 min drive
  • Holiday Beach
    4 min drive
  • Hainan West Coast Golf Course
    6 min drive
  • Haikou (HAK-Meilan Intl.)
    44 min drive

Room options

View all photos for Superior Room, 2 Single Beds, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds, Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds, Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Oceanfront

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Haikou Marriott Hotel
Pool
Hot tub
Spa
Kids pool
4.1 out of 5, Very good, (48)
The price is €96
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Haikou Marriott Hotel

About this property

Grand Hotel Haikou (Managed by Accor)

Beach hotel with a full-service spa and a conference center
Catch some rays at the nearby beach or spend the day relaxing at Grand Hotel Haikou (Managed by Accor)'s full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Housekeeping is available on request.
Grand Hotel Haikou (Managed by Accor) offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Hot springs and an outdoor tennis court are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. A variety of treatment therapies are provided, including hydrotherapy. There are hot springs on site.
With your stay at Grand Hotel Haikou (Managed by Accor), you'll be connected to the convention center and within walking distance of Hainan International Convention and Exhibition Center. Enjoy features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Chinese cuisine with ocean views at Shang Palace, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Indulge with hydrotherapy at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes hot springs, an outdoor tennis court, and a gym
  • Just a 4-minute drive from Holiday Beach and 6 minutes from Hainan West Coast Golf Course
  • Airport shuttle service available for a fee
Grand Hotel Haikou (Managed by Accor) offers its guests a full-service spa, hot springs, and an outdoor tennis court. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center, 6611 meeting rooms, and limo/town car service. Event space at this hotel measures 26146 square feet (2429 square meters) and includes a conference center. An outdoor pool, an indoor pool, and a children's pool are also featured at the luxury Grand Hotel Haikou (Managed by Accor). An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4.5-star Haikou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Shang Palace - Overlooking the ocean and garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner.
Cafe Kool - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free covered self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 150-150 for adults and CNY 90-150 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Shang Palace
  • Cafe Kool

Things to do

  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • A hot tub
  • Steam room
  • Tennis

Family friendly

  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (26146 square feet of space)
  • Meeting rooms - 6611

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Hydrotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hotel Haikou (Managed by Accor)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 150 to 150 for adults, and CNY 90 to 150 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Hotel Haikou (Managed by Accor) offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Haikou Shangri-La
Shangri-La Haikou
Shangri-La Hotel Haikou
Shangri La Hotel Haikou
Shangri-La Hotel Haikou Hainan, China
Shangri La Haikou
Shangri La Hotel Haikou
Haikou Managed By Accor Haikou
Grand Hotel Haikou (Managed by Accor) Hotel
Grand Hotel Haikou (Managed by Accor) Haikou
Grand Hotel Haikou (soon to be Fairmont Haikou)
Grand Hotel Haikou (Managed by Accor) Hotel Haikou

Grand Hotel Haikou (Managed by Accor) Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 61 reviews" "
Rating 8 - Good. 22 out of 61 reviews" "
Rating 6 - Okay. 6 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Vienna

Stayed 4 nights in Jun 2024

10/10 Excellent

Leah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with sea views
The hotel is very nice and the staff very friendly and helpful. The location is a bit out of the way but otherwise we enjoyed our stay.
Stayed 1 night in Jun 2020

8/10 Good

Qiong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stunning hotel but service is lacking
Large and luxurious hotel, however, not particularly catered for international tourists due to the language barrier. There isnt really much in the vicinity of the hotel and most attractions are at least 30 mins away by taxi. Beach at the back of the hotel is left to be desired.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

IN SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Kheng Hiang

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The restaurant service very slow and bad about 2:30 pm we are the only table in the restaurant and the kitchen need to take about 35 minutes to preparing our foods for only 3 persons.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property next to the beach
Good experience. Next to the beach, but maybe only 90% qualified as a beach front property, good enough! Located in a quiet neighborhood., not much services in the proximity. Internal landscape and services meet 5 star ratings.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in this hotel. The hallways and rooms had a mildew/ moldy smell. Very happy with the restaurant staff our morning breakfast staff was excellent. Andy the chef was awesome.
Stayed 6 nights in Feb 2019

8/10 Good

James, Harbin, CN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the class of Shangri-La you would expect
Description says designer toiletries are provided, but we found only generic ones. Hotel itself was fine, but public area maintenance could be improved.
Stayed 1 night in Jan 2019

8/10 Good

Eric, paris

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and garden wonderful. Only issue was the mattress way to stiff for me.
Stayed 1 night in Aug 2018

10/10 Excellent

Andrew, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but too far from old town.
Really great stay. Beautiful surrounding, great staff. Nice view.
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
NIce Hotel But Too Far from CBD
Though the booking through Expedia.com is convenient, but the admin is inflexible, no breakfast provided for such price as compared to a similar category of hotels in Wenchang & Sanya. Too far from CBD areas, thus additional transportation expenses incurred. Wifi not functioning steady and well.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Friendly and high professional service. highly recommended.

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best
Amazing facilities and amenities and superb service! Absolutely one of the best hotels I've ever stayed in!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel! Excellent service. Only stayed there for one day. Wish can stay longer.

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sin Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CW, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Experience
I'm generally very satisfy with the experience . The area that need to improve is the room service, one morning the staff forget to include butter when serving breakfast in the room, the next day no tea strainer and the next forget to include milk for adding into the tea. What the staff need is a check list .

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel clean comfortable
Clean and comfotable room Good service, nice view But its inconvenient that i need to take taxi every time when i go out. Also, no restaurant outside the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent beach resort in Haikou
Stayed three nights. We had stayed at the Shangri-La Bangalore a few nights before, and that hotel was superior in most respects. Beautiful grounds, excellent service in the lounge and at the concierge. Most staff had good English skills compared to other businesses in the area. Rooms are very spacious and well appointed. Rooms have air purifiers to account for most guests ignoring no smoking policy. Worked ok, but room still smelled. Like many of the large resort hotels in the area, the place felt almost too empty. Breakfast was not as good as other hotels in the area, from an American point of view.

6/10 Okay

Man

Liked: Cleanliness, staff & service, room comfort
nice hotel with private beach and huge property. S
Good but not far from excellent on everything. Require to pay additional RMB20 to taxi driver in order for them to come to this remote area.

6/10 Okay

Kim, Utrecht

Liked: Cleanliness, property conditions & facilities, room comfort
Average stat
English skills need improvement