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Mercure Hai Phong

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hai Phong

Outdoor pool, pool umbrellas, pool loungers
View from room
High chair, eco-friendly cleaning products
Deluxe Apartment, 2 Bedrooms
Front of property

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Air conditioning
  • Parking included
  • Breakfast available

Explore the area

Map
12 Lach Tray Street, Lach Tray, Hai Phong, 180000
  • Lach Tray Stadium
    2 min walk
  • Quán Bà Cụ - Bánh Đa Cua Bể
    2 min walk
  • Hai Phong Train Station
    11 min walk
  • Haiphong (HPH-Cat Bi)
    17 min drive

Room options

View all photos for Superior Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Superior Room, 2 Single Beds

  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Privilege, Room, 2 Single Beds, Business Lounge Access

Down duvets, minibar, in-room safe, desk

Privilege, Room, 2 Single Beds, Business Lounge Access

  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio, 1 Double Bed

Down duvets, minibar, in-room safe, desk

Studio, 1 Double Bed

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio, 2 Single Beds

Studio, 2 Single Beds

Studio, 2 Single Beds

  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Down duvets, minibar, in-room safe, desk

Apartment, 1 Bedroom

  • 55 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Apartment, 2 Bedrooms

View from room

Deluxe Apartment, 2 Bedrooms

  • 70 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Business Lounge Access

Deluxe Suite, 1 King Bed, Business Lounge Access

Deluxe Suite, 1 King Bed, Business Lounge Access

  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed, Business Lounge Access

Down duvets, minibar, in-room safe, desk

Privilege, Room, 1 King Bed, Business Lounge Access

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Meliá Vinpearl Hai Phong Rivera

Spa
Kids pool
Parking included
Free WiFi
4.8 out of 5, Exceptional, (69)
The price is €77
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Meliá Vinpearl Hai Phong Rivera

About this property

Mercure Hai Phong

Luxury hotel connected to the convention center in Ngo Quyen with a full-service spa
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Mercure Hai Phong offers 233 air-conditioned accommodations with minibars and safes. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Bloom Spa. Services include massages and body treatments. The spa is equipped with a steam room. The spa is open daily.
With your stay at Mercure Hai Phong, you're connected to the convention center and just a quick walk from Lach Tray Stadium. Features include free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments or massages at Bloom Spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a sauna
  • 14.6 mi (23.5 km) from Do Son Beach and 32.1 mi (51.6 km) from Cat Ba National Park
  • Airport shuttle service available for a fee
Mercure Hai Phong offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 6 meeting rooms are available. Event space at this hotel measures 3714 square feet (345 square meters) and includes a conference center. A fitness center, spa services, and a complimentary children's club are also featured at the luxury Mercure Hai Phong. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Hai Phong hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:00 AM.
Cuppa Gourmet Café - Onsite bar.
Flame Grill & Bar - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Languages

English, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:00 AM: VND 270000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Cuppa Gourmet Café
  • Flame Grill & Bar

Things to do

  • Bike parking
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's games
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (3714 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Spa

  • Body treatments
  • Massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 91
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Feather duvet
  • Down duvet
  • Free cots/infant beds

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 49-inch LCD TV

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Hai Phong

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 270000 per person
  • Airport shuttle fee: VND 356400 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mercure Hai Phong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Hai Phong Hotel
Mercure Hai Phong Hotel
Mercure Hai Phong Hai Phong
Mercure Hai Phong Hotel Hai Phong

Mercure Hai Phong Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 70 out of 101 reviews" "
Rating 8 - Good. 23 out of 101 reviews" "
Rating 6 - Okay. 6 out of 101 reviews" "
Rating 4 - Poor. 0 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Joanna Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very modern, extremely clean and staff were always very attentive, polite and friendly. It’s in a good location in the town for food, drinks and shops and there was underground parking. The rooftop pool is a fantastic area with amazing views as it’s on the 28th floor. It’s lit up at night and it looks so lovely. We had a free birthday cake for my partner that we weren’t expecting and the price of staying there was very very reasonable as it was a package with the flights. The air con worked well thankfully and we thoroughly enjoyed our stay there. I would highly recommend others to stay there. Thank you everyone who works there.
Stayed 10 nights in Aug 2024

10/10 Excellent

Cuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern.
Stayed 1 night in Jul 2024

10/10 Excellent

SON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. It's an upper class hotel that's managed by a foreigner, so it shows in the quality of the customer service and overall quality of the hotel. The breakfast selections were plentiful and delicious. We highly recommend this hotel.
Stayed 7 nights in Jul 2024

10/10 Excellent

vu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 3 nights in May 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hai Phong. Staff was very helpful and friendly.
Stayed 4 nights in Apr 2024

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this property. First was pre COVID. Nice clean hotel, friendly staff. I like to walk and explore so this was a good choice. Comfortable beds Water pressure for showers 4/5 Overall I’d stay here again :)
Stayed 1 night in Dec 2023

8/10 Good

Jiantao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic hotel
Stayed 2 nights in Sep 2023

6/10 Okay

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice but too hot. Avoid in the summer.
Nice hotel, great service and clean room, but ac would not cool room below 24 degrees. Uncomfortable due to heat/humidity when trying to sleep. Highlighted issues to the front of house team, but from evaluating their reply, I suspect it is a common complaint.
Stayed 1 night in Aug 2023

10/10 Excellent

Long

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service overall
Stayed 4 nights in Jul 2023

10/10 Excellent

Anh

Stayed 4 nights in Jul 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Used as stopover between Halong Bay and flight to Can Tho. Good standard of hotel
Stayed 1 night in Apr 2023

6/10 Okay

pham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Teck Meng Wilson, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in
Stayed 4 nights in Feb 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful staff. Good value.
Stayed 1 night in Feb 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very functional hotel. It was near to where we needed to be in Hai Phong
Stayed 2 nights in Jan 2023

10/10 Excellent

Jenifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful hotel

10/10 Excellent

David

Stayed 8 nights in Jun 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Very pleasant hotel in the middle of the city. It’s a bit unloved at the moment (swimming pool area in particular) but that’s forgiven as we’re in covid-hangover world.
Stayed 1 night in May 2022

10/10 Excellent

Dan

Stayed 1 night in Apr 2022

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were SO friendly and genuinely wanted to help!! Muoi and Anh stand out the most but everyone was helpful, smiling, and we had a wonderful visit! We’d definitely stay here again!
Stayed 2 nights in Mar 2022

8/10 Good

Taekyo

Liked: Staff & service, room comfort
More like four-star hotel
Good but not enough given the fact that it is ranked five-star. I brought and used a water-filter for shower and felt that the water need to be more cleaned. And breakfast was a little disappointing. It should serve more menu. Overall, it deserves four-star rather than five-star.
Stayed 3 nights in Feb 2020

10/10 Excellent

KARENLHW, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front line Staff Ms DUONGis very nice and helpful, helping me to buy stamps for sending post cards during her non-working time. Very pleasant . Hotel is very clean and new, 10 mins walks from the City centre
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019