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Syrena Cruises

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Syrena Cruises

Exterior
Premium bedding, in-room safe, soundproofing, free WiFi
Exterior
Reception
Breakfast, lunch, dinner served; Vietnamese cuisine

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Room service
    Room service
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
No. 25 Tuan Chau Marina, Ha Long, Quang Ninh
  • Tuan Chau Beach
    3 min walk
  • Tuan Chau Amphitheater
    6 min walk
  • Dolphin Club
    7 min walk
  • Haiphong (HPH-Cat Bi)
    41 min drive

Room options

View all photos for Luxury Suite with Spa Bath S2

Premium bedding, in-room safe, soundproofing, free WiFi

Luxury Suite with Spa Bath S2

  • Sleeps 4
  • 1 Double Bed

View all photos for Luxury Suite with Spa Bath S1

View from room

Luxury Suite with Spa Bath S1

  • 21 sq m
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room S2 - Private Balcony

Premium bedding, in-room safe, soundproofing, free WiFi

Deluxe Double or Twin Room S2 - Private Balcony

  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room S2 - Ocean View

Premium bedding, in-room safe, soundproofing, free WiFi

Deluxe Double or Twin Room S2 - Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room S1 - Ocean View

View from room

Deluxe Double or Twin Room S1 - Ocean View

  • 15 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room S1 - Private Balcony

Deluxe Double or Twin Room S1 - Private Balcony | Balcony view

Deluxe Double or Twin Room S1 - Private Balcony

  • 15 sq m
  • Bay view
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

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Front of property
Halong Sapphire Cruise
Pool
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (22)
The price is €236
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Halong Sapphire Cruise

About this property

Syrena Cruises

Beach cruise ship with free breakfast and a rooftop terrace
Along with a restaurant, this smoke-free cruise ship has a bar/lounge and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe, and 24-hour room service.
Syrena Cruises offers 34 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
During at least part of your stay, Syrena Cruises pulls anchor and sets sail. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy Vietnamese cuisine while dining at Lotus
  • Services include free babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes kayaking
  • Just a 3-minute walk from Tuan Chau Beach and 6 minutes by foot from Tuan Chau Amphitheater
  • Airport and cruise terminal shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, an arcade/game room, and tour/ticket assistance are also featured at the family-friendly Syrena Cruises. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee.

This 4-star Ha Long cruise ship is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 7:30 AM.
Lotus - This restaurant specializes in Vietnamese cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • 24-hour return airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 6:30 AM–7:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Lotus

Things to do

  • Arcade/games room
  • Boat tours
  • Cave exploring
  • Kayaking

Family friendly

  • Arcade/games room
  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Hardwood flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Free bottled water

More

  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 12:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
For more details, please contact the property using the information on the booking confirmation
This cruise ship's 1 night, 2 days itinerary includes the following: Day 1: Arrive at International Tuan Chau Harbour by noon for embarkation. Cruise to South East Halong Bay. At 3 PM, visit Luon Cave via a traditional bamboo boat or enjoy kayaking. At 3:45 PM, visit Titop Island to swim or relax on the beach, and return to the cruise ship at 5 PM. Dinner and evening activities on board. Day 2: After Tai Chi and a light breakfast, visit Bo Nau Cave and transfer by tender to Surprise Cave. After check-out, a buffet brunch is served at 9:30 AM as the boat returns to Tuan Chau Wharf for disembarkation at 10:30 AM.
This cruise ship's 2 nights, 3 days itinerary includes the following: Day 1: Arrive at Tuan Chau Wharf by noon PM for embarkation. During lunch, cruise to South East Halong Bay. At 2:30 PM, the cruise stops at Bo Nau Cave. Transfer by tender to Surprise Cave. Next, visit Titop Island to swim or relax on the beach. At 4:45 PM, reboard the cruise for dinner and evening activities. Day 2: After a Tai Chi session and breakfast, transfer to the day boat at 8:30 AM; the day boat will pass through Cua Van fishing village and guests can kayak at the Trong Cave area. Return to the cruise for lunch. Visit the Halong pearl farm at 2:30 PM, then return to the cruise at 4:30 PM. Dinner and evening activities on board. Day 3: After a Tai Chi session and light breakfast, visit Luồn cave via traditional bamboo boat at 8 AM. After check-out, a buffet brunch is served at 9:15 AM. Transfer by tender back to Tuan Chau Harbour for disembarkation at 10:45 AM.
Guests must contact this cruise ship 2 days in advance to arrange transportation from Hanoi- Old Quarter, which is 4 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 8 AM and noon, at USD 25 per passenger. Following the cruise, a van will transport guests back to Hanoi.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Syrena Cruises

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 2700000.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 100 per person (one way)
  • Airport shuttle fee per child: USD 60 (one-way), (from 6 to 11 years old)
  • Rollaway bed fee: USD 2700000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Syrena Cruises offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 5 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Syrena Cruises
Syrena Cruises Boat
Syrena Cruises Boat Halong
Syrena Cruises Halong
Syrena Cruises Cruise
Syrena Cruises Boat Ha Long
Syrena Cruises Boat
Syrena Cruises Ha Long
Cruise Syrena Cruises Ha Long
Ha Long Syrena Cruises Cruise
Cruise Syrena Cruises
Syrena Cruises Ha Long
Syrena Cruises Cruise Ha Long

Syrena Cruises Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 32 reviews" "
Rating 8 - Good. 11 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Frederic

Travelled with family
Liked: Staff & service
Good experience but could be improved
The ship is definitely older but functional. Friendly staff and helpful. Bring water as they charge for it through the cruise (all beverages are for sale). They need to improve their timetable as all boats are trying to do the same activities at the same time leading to the sites being extremely crowded (the second morning the sites were empty!). Overall worth it but if I was to go again, I would do a longer cruise or a day cruise.
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service was excellent, However our room was very cramped and the double bed suffered from a gap in the middle. The boat was in ok condition, the food and bar service was ok. I would recommend spend a bit more money and getting on one of the larger boats
Stayed 1 night in Dec 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and food
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
Stayed 1 night in Nov 2019

10/10 Excellent

NT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
Stayed 1 night in Nov 2019

8/10 Good

Cuong, Australia

Liked: Cleanliness, room comfort
Very touristy activities and crowded. Some random staff shouting at me to get out of my room for checkout with an hour left to go! Could not speak English so he just waved his hand and shouted checkout checkout repeatedly! Food is ok for catering style and buffet. The views of Ha Long which is what you do this for is fantastic especially at night and in the morning sun.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good arrangement, staff is kind & helpful. Wifi on boat is weak.
Stayed 1 night in Dec 2018

10/10 Excellent

Wendy, Buderim, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely trip. Enjoyed the cruise and the food. Thanks
Stayed 2 nights in May 2018

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boat, great staff.
Really nice trip made even better by the great staff. The only disappointing thing was the wait for the transfer back to Hanoi but otherwise a really highly recommended cruise.
Stayed 1 night in Dec 2017

10/10 Excellent

Elaine, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay
Syrena cruise staff were all very helpful & very friendly. The Syrena van that picked us up from our hotel in Hanoi was big & comfy, (plenty of room for luggage) with free wifi & bottled water which were very handy for the almost 4 hours trip to Halong bay. The Syrena staff helped us carry our luggage onto the boat, we were very well looked after. We had a double room with balcony for added privacy. We had our designated dining table in the dining room with little flags representing the country were the guests were from. There's plenty of good food. On the first day, we visited places like the Surprise Cave, really surprising as it is huge, the views from the outside decks were excellent. Then visited the Ti Top island, climbing up the top is all worth it, for another magnificent views of Halong bay! Had fun & good exercise at the same time! Then dinner time, more good food on the boat with food demonstration & actual guests participation in Vietnamese spring roll making. 2nd day, taichi on the deck, early breakfast then kayaking & cruising on a sampan boat along Luon tunnel caves. Then brunch before check out. A wonderful experience indeed. Thumbs up & best wishes to Syrena Cruise.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, Gorgeous, Must Go.
A highlight for us. Staff was great, room was lovely (we got a balcony with our room and it was lovely and very romantic), food was pretty good.
Stayed 1 night in Jun 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boat with good staff.
Nice medium sized boat with helpful staff. 2 days is about right for this trip

10/10 Excellent

Alicia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Boat
This review is solely for the Syrena boat and staff. if I had to do Ha Long bay again, I don't think I would do a cruise. I would probably stay on an island and do day trips to less traveled areas... there is just too many people at the places they take you. however, it's pretty fun to be on a boat, so if you do do a cruise one night was more than enough for me. The boat was clean, the staff was awesome, and the good was good (nothing mind blowing, but definetely good), the beds and room were quite comfortable as well. We got a room with a balcony. Definetely worth it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Keiichi

Disliked: Cleanliness, property conditions & facilities, room comfort
船の老朽化を除き、一度乗って体験するが良い。
食事は、夕食はまずまず。朝食は 頂けない。ブランチは合格点だが、イマイチ。我々が利用した日の食事が毎回同じだとしたら、工夫が足りない。出身国が分かっているから、出来るだけ研究してそれに合わせられれば、合格だが、クルーザーと言うことを考えると、少し研究する必要ありと思う。 マネージャーの愛想良さ、努力、それに親切さはとても感じが良かった。船が建造されて10年と聞いたが、木造部分がかなり痛んでいた。幾クラシックの種類の船と言っても、少しずつ改良すべきだ。朝食とブランチの時間が近すぎて、一考を要する。船内のもてなしを再検討する必要有りと思われる。船長の航行操作が完璧、素晴らしかった。船室のドアが傷んでいて、鍵が上手く開け閉め出来ない。要修理、また、室内の蛍光灯が一つ切れていた。チェックが足りない。
Stayed 1 night in Feb 2020

10/10 Excellent

Inge Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bedste tur
Fantastik god service ombord, maden var super og værelserne var rene og pæne. Vi var heldige at få værelse på 1. sal hvilket betød en fantastisk udsigt til bjergene
Stayed 1 night in Feb 2020

8/10 Good

toraji, Sapporo,JAPAN

Liked: Cleanliness, staff & service
満足感は高いです
１泊２日で利用しました。良かった点は、スタッフの対応の良さ。上陸時や船内の料理体験、イカ釣り体験などでは、親切に応対してくださいました。 船室と料理は、ものすごく良いとはいいませんが、及第点には達していると思います。広めの客室をリクエストして、その通りになりましたが、細長い部屋なので、寝室自体はそれほど広くはありません。 クルーズコースは一般的なものですが、いわゆる「サプライズ洞くつ」に寄れたのは良かったです。あとで知りましたが、別の船では１泊２日しても、ここに寄れないものも実際にあるようで、感動がまったく違うと思います。 やや残念な点は、風景に関しての情報提供が少ないところでしょうか。ハロン湾には、いろいろな形の岩があって、名前もついているように日本のガイドブックには書かれています。しかし、クルーズ中にそれらの紹介はありませんでした。不思議に思って、スタッフの一人に伝えると、そこからは親切に「あれはベトナムのお札に描かれている岩だ」などと丁寧に案内してくれました。同乗の外国人客からは「君たちのリクエストで、コースも少し変えてくれたようだ。ありがとう」と声を掛けられました。最初から案内があるのがベストかもしれませんが、この船のスタッフのフレンドリーさを考えると、いろいろ話しかけてみるといいかもしれません。
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people and efficiently run trip. The rooms were in good condition with effective facilities.
Stayed 1 night in Apr 2018

8/10 Good

Stefano

Liked: Cleanliness, staff & service
Halongbucht-Tour im März
Die Cruise in der Halongbucht war sehr schön. Ebenso das Schiff.. Der Transport mit dem Bus von Hanoi in die Bucht (ebenso zurück) dauerte jedoch viel länger als angegeben.Auch mussten wir vor der Rückfahrt 2 Stunden auf dem Schiff im Hafen auf den Bus warten. Die Crew war freundlich und hilfsbereit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super croisière en baie d'Halong !
Super croisière 2 jours/1 nuit sur la baie d'Halong ! Nous avons été surclassés en suite sur cette réservation de dernière minute avec boissons et corbeille de fruits. Beau bateau avec un équipage très agréable et sympathique.
Stayed 1 night in Sep 2017

10/10 Excellent

LEE, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 좋아요
직원분들 친절하고 시설도 마음에 들어요 미지막날 늦게 하노이로 밴을 타고 갔어야하는데 기다리는게 지루할까봐 커피랑 음료도 주셨습니다 하롱베이 크루즈 어딴걸로하실지 고민이시라면 전 시에나크루즈를 추천합니다
Stayed 1 night in Aug 2017

6/10 Okay

jiyun

Liked: Staff & service
Disliked: Cleanliness
너무 기대했나봅니다.
후기가 좋아 너무 기대했나봅니다. 여기 호텔스닷컴에는 4성이라고 적어뒀는데, 3성 아닌가요? 엄지손가락보다 큰 바퀴벌레가 발코니에 기어다녀 나가보지도 못하고, 다음날 하필 내 방앞에 또다른 바퀴벌레가 뒤집어져서 발을 허둥이고 있는 모습을 보니 온몸에 소름이 돋았습니다. 사진처럼 방이 좋지 않아요. 낡은 티가 납니다. 천정에서 물이 새요. 화장실은 문이 없고 커튼으로 쳐져있습니다. 사진을 너무 믿지 말고 가야되요. 그리고 저녁식사는 서양인에게는 코스로 제공하고, 동양인에게는 뭉텅이로 내놓나봅니다. 밥 나오는 거 보고 식욕이 싹 사라집니다. 기본적으로 코스라고 했으면 코스로 줘야죠, 아니 그렇게 뭉텅이로 내놓을거면 물어봤어야죠? 직원들은 전반적으로 친절했으나, 일부러 못알아 듣는 척 하는 직원도 있답니다. 가격대비 좋다고 할 수 있을지 모르겠네요.
Stayed 1 night in Aug 2017

8/10 Good

Lars Soebye

Liked: Cleanliness, staff & service, room comfort
Smuk natur, fint Cruise, men lidt overrendt.
Rigtigt fint Cruise. De attraktioner vi var i land og se 1. Dagen af vores 3 dage / 2 nætters ophold var meget overrendt og touristet. Nok fordi dags Cruise og 1 nar / 2 dages Cruise skal se de samme ting. 34 skibe på vores overnatningsplads, så ikke helt den ro man kunne ønske. Stadig smukt, og 21.30 var der ikke mere musik fra bådene.

10/10 Excellent

sueim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아름다운 선상호텔
배에 오후는 순간부터 색다름과 직원들의 친절함에 기분 좋음. 음식과 객실의 상태 모두 만족함. 세레나에서 제공되어진 알찬 프로그램(송곳동굴, 티톱섬약, 야단났기,항루원투어)에 만족.