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AC Hotel by Marriott Guatemala City

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for AC Hotel by Marriott Guatemala City

Exterior
Exterior
Exterior
Reception
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking included
  • Gym
  • Laundry

Explore the area

Map
11 Avenida 35-02, Paseo Cayala Zona 16, Guatemala City, 01016
  • Paseo Cayala
    2 min walk
  • Universidad del Valle de Guatemala
    13 min walk
  • Embassy of the United States of America
    15 min walk
  • Guatemala City (GUA-La Aurora Intl.)
    30 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed, Balcony

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 2 Double Beds, Balcony

  • 37.6 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Non Smoking

  • 26.91 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds, Non Smoking

  • 37.8 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Room

Wyndham Garden Guatemala City

Hot tub
Breakfast included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1096)
The price is €97
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Wyndham Garden Guatemala City

About this property

AC Hotel by Marriott Guatemala City

Hotel with free parking, steps from Paseo Cayala
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is available on request.
AC Hotel by Marriott Guatemala City offers 114 accommodations with laptop-compatible safes and complimentary bottled water. 46-inch flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at AC Hotel by Marriott Guatemala City. During your stay, you're just a quick walk from Paseo Cayala. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a business center, meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Steps from Paseo Cayala and 13 minutes by foot from Universidad del Valle de Guatemala
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2659 square feet (247 square meters) and includes conference space. A fitness center, a rooftop terrace, and a library are also featured at the business-friendly AC Hotel by Marriott Guatemala City. Limited free parking is available on a first-come, first-served basis.

This 4-star Guatemala City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
AC Hotel by Marriott Guatemala City has a restaurant serving breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free covered self-parking on site
  • Limited on-site parking (max. 1 space per unit)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 16 for adults and USD 16 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • AC Lounge

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • Computer station
  • Conference space (2659 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lever door handles
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Portable bath seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 46-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50 per accommodation, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16 for adults and USD 16 for children
  • Pet fee: USD 50 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

AC Hotel Marriott Guatemala City
AC Marriott Guatemala City
Ac By Marriott Guatemala City
AC Hotel by Marriott Guatemala City Hotel
AC Hotel by Marriott Guatemala City Guatemala City
AC Hotel by Marriott Guatemala City Hotel Guatemala City

AC Hotel by Marriott Guatemala City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 861 reviews" "
Rating 8 - Good. 171 out of 861 reviews" "
Rating 6 - Okay. 84 out of 861 reviews" "
Rating 4 - Poor. 57 out of 861 reviews" "
Rating 2 - Terrible. 43 out of 861 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Liliana, Lynn

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Había estado contemplando la idea de quedarme en su conocido hotel de lujo por mucho tiempo y finalmente decidí dar ese paso. Sin embargo, lamento decir que la experiencia no cumplió con mis expectativas 😓. Primero, creo que es uno de los hoteles más caros en los que me he hospedado en Guatemala 🤔. Entendiendo que el precio puede ser justificado por el área en la que se encuentra, debo decir que los resultados no justificaban el costo. A pesar de que el personal del hotel fue muy atento 👍, encontré varios problemas durante mi estancia. Estimado equipo del hotel, Algunos de los inconvenientes presentes se debían a una vista limitada desde nuestra habitación, la falta de señal en la televisión 📺 y, además, mi esposo y yo terminamos encerrados en el gimnasio 🏋️‍♂️por un rato ya que nadie atendía nuestras llamadas para asistirnos. Otro factor que sumó a mi decepción fue mi intento fallido de usar las escaleras interiores. Solo pude acceder a las escaleras exteriores y no pude regresar debido a la falta de indicaciones claras 😕. La última gota fue cuando intentamos usar la cafetera ☕ y no pudimos, o estaba demasiado complicada para comprender o simplemente no funcionaba. Habiendo pagado más de 200 dólares por mi estancia, la decepción es grande y me cuestiono si me hospedaría nuevamente allí ⚖️. Sin embargo, seguiré visitando Cayala. Esperamos que tomen en cuenta estas observaciones, gracias! Saludos,
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Yemney, Hialeah

Stayed 4 nights in Aug 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to Guatemala and to this Marriott. Everything was perfect. It was very, very clean and the staff was always friendly and helpful. We are going back to that city in a few months, and we will be staying there again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Aida

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Gladys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Niels

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No Air Conditioning. Did not work
Stayed 1 night in Aug 2024

6/10 Okay

Joanna

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Surrounding area great. The hotel was okay. Nothing special
Stayed 3 nights in Aug 2024

10/10 Excellent

diana, whittier

Stayed 1 night in Jul 2024

10/10 Excellent

Michele, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service and attention, the location is very convenient, and surrounding areas are very nice.
Stayed 1 night in Jul 2024

10/10 Excellent

Michele, Doral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient location
Stayed 1 night in Jul 2024

6/10 Okay

Gabriela, San Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Hydration station didn't work. The carpet in the hall smells and has stains. Bathroom inside the room has no extration system.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cesar

Stayed 1 night in Jul 2024

10/10 Excellent

Alonso, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

PEDRO E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble
Estadía perfecta, mi habitación impecable para perfecto descanso, con la conveniencia de los mejores restaurantes de Ciudad Cayala.
Stayed 1 night in Jul 2024

10/10 Excellent

Minerva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to evrything.
Stayed 3 nights in Jun 2024

10/10 Excellent

Mireya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved cayala!
Stayed 1 night in Jun 2024

4/10 Poor

Edith

Disliked: Cleanliness, staff & service, property conditions & facilities
It is not help it is very dirty especially the carpets
Stayed 2 nights in Jun 2024

8/10 Good

Melecio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024

10/10 Excellent

Giomar, Coral Gables

Stayed 3 nights in May 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went beyond to accommodate my birthday. They took the time to express good wishes.
Stayed 1 night in May 2024

10/10 Excellent

Luis E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rooms too small
Rooms are not comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. The only thing that I was not happy with is the bathroom with see-through doors and gaps. Everything else was great!
Stayed 1 night in Jan 2024