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"More effort to clean the room would be better. I had 2 keys and only 1 worked even after several attempts to have it reprogrammed at reception. " More
29 Apr 2019 by The Garden Hotel
Dear Guest, Thank you for taking the time out to write about your recent stay with us at Garden Hotel. I'm sorry to hear that you've had unpleasant experiences during your stay with us. Please rest assured that I've brought such issues up to our management team and proper actions will be taken to rectify all those mentioned points given out on the review. Once again, we're truly sorry for the all the inconvenience happened on your past stay and sincerely hope to hear from you soon and have another chance to showcase the true spirit of the Garden Hotel guest experience. Best regards, Jimmy Guest Experience Manager
27 Jun 2017 by Brian
Dear Guest, Thank you for taking the time out to write a review and thank you for your continued support. I'll pass along the issues you've experienced to our management team for followup. Thank you for bringing this to our attention. Regards, Brian Ding Guest Experience Manager
24 Oct 2019 by Leila J.
Dear valued guest, Thank you very much for your review. Best Regards, Guest Relations LN Garden Hotel, Guangzhou
15 Jul 2019 by Guest Relations LN Garden Hotel, Guangzhou
Dear valued guest, Thank you for sharing your comment with us! We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success. Thank you for giving us the opportunity to make your stay in LN Garden Hotel, Guangzhou an enjoyable and we look forward to seeing you in near future. Yours sincerely,
There are 9 restaurants on site. Public spaces have free WiFi. The Garden Hotel Guangzhou - Free shuttle between hotel and Exhibition Center during Canton Fair offers its guests outdoor tennis courts, a sauna, and a fitness centre. There are 10 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at the luxury The Garden Hotel Guangzhou - Free shuttle between hotel and Exhibition Center during Canton Fair. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Guangzhou hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking
The Garden Hotel Guangzhou - Free shuttle between hotel and Exhibition Center during Canton Fair offers 828 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:00 AM.
Waterfall Restaurant瀑布餐厅 – This buffet restaurant specialises in international cuisine and serves breakfast, brunch and dinner.
Peach Blossom桃园馆 – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner. Open daily.
Japanese By The Pond庭日本餐厅 – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Lai Wan Market荔湾庭 – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner. Open daily.
Connoisseur名仕阁 – This restaurant specialises in French cuisine and overlooks the garden. Reservations are required. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include outdoor tennis courts, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The Garden Hotel Guangzhou - Free shuttle between hotel and Exhibition Center during Canton Fair offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
For the benefit of our customers, we have provided a rating based on our ratings system.
