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Grand Hyatt Guangzhou

5.0 star property

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Photo gallery for Grand Hyatt Guangzhou

Grand, Executive Suite
Premium bedding, down duvets, minibar, in-room safe
Front of property
View from room
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Room service
  • Gym

Explore the area

Map
No. 12 Zhujiang West Road, Pearl River New City Tianhe Dist., Guangzhou, Guangdong, 510623
  • Guangzhou Opera House
    ‪12 min walk‬
  • Tee Mall
    ‪16 min walk‬
  • Flower City Square
    ‪18 min walk‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room, 1 King Bed, Tower

Double Room, 1 King Bed, Tower

Double Room, 1 King Bed, Tower

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Room, Garden View

Twin Room, Room, Garden View

Twin Room, Room, Garden View

  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Suite (Grand)

Premium Suite (Grand)

Premium Suite (Grand)

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room, 1 King Bed, Garden View

Premium bedding, down duvets, minibar, in-room safe

Club Double Room, 1 King Bed, Garden View

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Executive Suite

Grand, Executive Suite

Grand, Executive Suite

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Grand Suite, 1 King Bed

Grand Suite, 1 King Bed

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Club Double Room, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Garden View

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Garden View

  • 45.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Guangzhou Marriott Hotel Tianhe

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (665)
The price is €184
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Guangzhou Marriott Hotel Tianhe

About this property

Grand Hyatt Guangzhou

Luxury Guangzhou hotel in Tianhe with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Grand Hyatt Guangzhou offers 368 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
O Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us they can't get enough of the helpful staff at Grand Hyatt Guangzhou. During your stay, you'll be within walking distance of Guangzhou Opera House. Enjoy features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • For dining with garden views, stop by G Restaurant, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to aromatherapy, facials, or body treatments at O Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 4-minute drive from Canton Tower and 6 minutes from Yuexiu Park
  • Train station pick-up and train station drop-off shuttle service available for a fee
Grand Hyatt Guangzhou offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Grand Hyatt Guangzhou. A train station pick-up service and a train station drop-off service are available for a fee. Free self parking is available. A complete renovation of Grand Hyatt Guangzhou was completed in August 2021.

This 5-star Guangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
G Restaurant - Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Market Cafe - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
The Penthouse - Overlooking the garden, this diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request, at scheduled times
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 230 per person
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • G Restaurant
  • The Market Cafe
  • The Penthouse

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Hardwood flooring in room
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – August 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Guangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 230.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 230 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 230.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Grand Hyatt Guangzhou offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Guangzhou
Grand Hyatt Guangzhou Hotel
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Hyatt
Guangzhou Hyatt
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel
Grand Hyatt Guangzhou Guangzhou
Grand Hyatt Guangzhou Hotel Guangzhou

Grand Hyatt Guangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 389 reviews
Rating 8 - Good. 111 out of 389 reviews
Rating 6 - Okay. 34 out of 389 reviews
Rating 4 - Poor. 6 out of 389 reviews
Rating 2 - Terrible. 13 out of 389 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ghulam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

canson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a reasonable priced hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Ming

Stayed 1 night in Jul 2024

10/10 Excellent

yongpei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

6/10 Okay

Yuen Fei

Liked: Cleanliness, property conditions & facilities
We booked non-smoking room, but they cannot provide the requested room type on the day of check-in. This is not acceptable for a star hotel. They should not accept booking if cannot provide. Also when we have breakfast in the morning, this is first time no staff leading us the a table. They just asked for the room number and let us go in and find the table ourselves. We walk around and cannot find a suitable table and need to request staff the move the table eventally.
Stayed 1 night in Jul 2024

10/10 Excellent

Liren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Hou Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Hou Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a very nice view and very clean and comfortable. The staff is friendly too and the amenities is very good. Close to a lot of restaurants and public transportation is convenient. Only thing need to improved might be its lighting and the sign
Stayed 1 night in Jun 2024

10/10 Excellent

Özlem

Stayed 5 nights in Jun 2024

8/10 Good

canson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the design of this hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Francis

Stayed 1 night in May 2024

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Chi Tak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Very pleasant environment. Clean and neat room.
Stayed 2 nights in May 2024

10/10 Excellent

MARIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024

10/10 Excellent

Kelechi Anselem

Stayed 4 nights in May 2024

10/10 Excellent

CHUNWEI JERRY

Stayed 3 nights in Apr 2024

10/10 Excellent

Augusto, Beaconsfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024

10/10 Excellent

Augusto, Beaconsfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

10/10 Excellent

Yeung

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

hardip

Liked: Staff & service, amenities, property conditions & facilities
Didn’t like the omelette
Stayed 2 nights in Apr 2024

10/10 Excellent

Marius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

RAJAI

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
good enough below GH standards
the hotel is below Grand Hyatt standards, run down and old. The staff are friendly but lack basic English communication for an international chain. bed is comfortable and pillow options are available. getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room. Location is great
Stayed 3 nights in Mar 2024

8/10 Good

Mark

Stayed 4 nights in Jan 2024

10/10 Excellent

yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024