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City Express Plus by Marriott Guadalajara Providencia

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for City Express Plus by Marriott Guadalajara Providencia

Property amenity
Lobby
Reception
Exterior
In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
1520 Av. de las Américas Country Club, Guadalajara, JAL, 44610
  • Punto Sao Paulo Shopping Center
    7 min walk
  • Guadalajara Country Club
    11 min walk
  • Avienda Chapultepec
    3 min drive
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    43 min drive

Room options

View all photos for Room, 1 King Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Balcony

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Terrace

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom

  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Terrace

Suite, 1 Bedroom, Terrace

Suite, 1 Bedroom, Terrace

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Terrace

Room, 2 Double Beds, Terrace

Room, 2 Double Beds, Terrace

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property

Hotel Guadalajara Country Club by HNF

Parking included
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very good, (667)
The price is €135
for 1 night
includes taxes & fees
19 Jan - 20 Jan
Hotel Guadalajara Country Club by HNF

About this property

City Express Plus by Marriott Guadalajara Providencia

Hotel with free breakfast, near US Consulate General Guadalajara
Along with a 24-hour business center, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk.
City Express Plus by Marriott Guadalajara Providencia offers 150 air-conditioned accommodations with safes and irons/ironing boards. Flat-screen televisions come with premium cable channels and first-run movies. Bathrooms include showers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at City Express Plus by Marriott Guadalajara Providencia, you're just a quick walk from Punto Sao Paulo Shopping Center. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Just a 3-minute drive from Minerva Roundabout and a few minutes from US Consulate General Guadalajara
Public spaces have free WiFi. Business amenities include a 24-hour business center and 2 meeting rooms. Free breakfast is served daily. The business-friendly City Express Plus by Marriott Guadalajara Providencia also features concierge services, dry cleaning/laundry services, and an elevator. Free self parking is available.

This 3-star Guadalajara hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Business services

  • 24-hour business centre
  • Meeting rooms - 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • First-run films
  • Flat-screen TV
  • Premium channels

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Property is also known as

City Express Plus Guadalajara Providenci
City Express Plus Guadalajara Providencia
City Express Plus by Marriott Guadalajara Providencia Hotel

City Express Plus by Marriott Guadalajara Providencia Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 147 reviews" "
Rating 8 - Good. 36 out of 147 reviews" "
Rating 6 - Okay. 17 out of 147 reviews" "
Rating 4 - Poor. 5 out of 147 reviews" "
Rating 2 - Terrible. 12 out of 147 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , and the hotel is brand new! I would stay here again
Stayed 2 nights in Aug 2024

8/10 Good

Hector

Stayed 3 nights in Sep 2024

6/10 Okay

Gabriel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Needs more attention to providing the right room
Reception gave me the wrong room , when I opened the door there was someone else
Stayed 1 night in Sep 2024

2/10 Terrible

Jose

Stayed 1 night in Aug 2024

4/10 Poor

Raul

Business traveller
Disliked: Staff & service
Motel chain acquired by Marriott. Only has the Marriott name, but they’re not familiar with Marriott benefits and/or policies. Front desk staff doesn’t speak English. Hotel is a decent 3 star hotel in a great location, but overcharges by using the name Marriott.
Stayed 1 night in Aug 2024

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When closing my room door I discovered that applying a small amount of pressure to the “closed and locked” door resulted in it opening easily. I informed the front desk and I was told maintenance would check it out. I returned to my room late evening only to discover nothing had been done. So much for safe and secure accommodations.
Stayed 4 nights in Aug 2024

10/10 Excellent

Salvador

Stayed 2 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Javier Anuar, Orlando

Stayed 1 night in Jul 2024

10/10 Excellent

Ana Sofía

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't spend much time in the property as I was traveling for business, but it was clean and neat.
Stayed 2 nights in Apr 2024

10/10 Excellent

Teresita

Stayed 1 night in Apr 2024

6/10 Okay

Brian

Stayed 2 nights in Apr 2024

10/10 Excellent

Luis Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great rest
very confortable
Stayed 1 night in Apr 2024

4/10 Poor

Marco

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Awful experience. Surprised about this Marriot property. I checked in 7.27pm on Wednesday 04/03. Got room 221, and first thing I do getting into the room is use the restroom and take a pee… try to flush toilet and it was already clogged… my wife can’t use it now. Ok let’s call front desk! Phone in the room has no cord… crap! ok let’s walk back to front desk and tell them about the 2 issues: toilet and phone. I would expect a new room by now but they said a maintenance worker is on the way… ok we are back into the room 221 and 5mins later maintenance guy comes connects a cord to the phone and tries to unclog toilet with no luck even after trying for a while, again I would expect a quick reaction from Marriot team and get a new room, but no I’m told to wait and they will be back and let me know … 25 mins later no one has contacted us, I decide to pack my stuff and make a show at the lobby while other customers look at me as I make my rant to the lady in front desk. She doesn’t really care much looks unbothered and told me to speak with manager who is another lady that shows off minutes later. This new lady ‘Fatima’ tells me ‘oh your issue hasn't been solved yet?’… really? What kind of weird world and communication issues does this hotel staff has??? Finally she gets me a new room and a courtesy breakfast… total 50minutes to get a working room, nice record!

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo perfecto
Stayed 1 night in Mar 2024

4/10 Poor

Javier

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Mal hotel.
Me hospede ahi por ser un hotel nuevo. Mal servicio en general, desde la recepción del piso 1 y el check inn se percibe una falta de entrenamiento. No es un tema del perfil de la gente, simplemente no tienen guia o buena gerencia. El desayuno no estaba listo hasta las 6:45 am y a medias y de pobre calidad, muy amables pero sin entrenamiento. Unas botellas de agua que son mas plastico que agua, el baño no funciona correctamente el flush. Almohadas baratas. Un buen hotel el Staybridge Novena, Fiesta o Hilton Midtown. Este no vale la pena, esta destinado ha ser un hotel de muy bajo costo y mal servicio.
Stayed 2 nights in Dec 2023

10/10 Excellent

Celisse

Liked: Cleanliness, staff & service, property conditions & facilities
Great amphitheater and meeting places.
Stayed 1 night in Jul 2023

4/10 Poor

Ricky

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My flight was delayed which caused me to arrive at 1am at the hotel. Their check in time ended at midnight so I was left stranded in their lobby unable to find a place to stay at a hotel that night. I requested a refund for 1 night from the hotel staff, they said I need to contact Expedia. I contacted Expedia and they tried to reach the hotel manager for refund approval but hotel management denied the refund request for the night that I was unable to check in to stay my first night. That’s not right and I will be staying elsewhere next time.
Stayed 3 nights in Jun 2023

8/10 Good

Horacio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Daniela

Stayed 1 night in May 2023

10/10 Excellent

Rogerio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran servicio!
Stayed 2 nights in Aug 2024

6/10 Okay

Jose Luis

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Claudia Beatriz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
El peor hotel de Guadalajara
El hotel deja mucho que desear, lo anuncian como "plus" te lo cobran como plus pero no lo vale, los pasillos sucios sin aire acondicionado todo encerrado, los cuartos no tienen closet, el baño no tiene ventilador ni ventana, tiene un solo enchufe en toda la habitación y es un hotel "nuevo". En el estacionamiento hay lugares para discapacitado pero el elevador no llega al estacionamiento y claro tampoco hay valet para que estacione el coche asi que si tienes alguna discapacidad a ver como le haces pero tienes que subir 25 escalones para llegar al elevador. Estan ubicados en una muy buena zona y cobran por estar en esa zona pero el hotel no lo vale. El peor hotel de Guadalajara
Stayed 1 night in Sep 2024

8/10 Good

JUAN RICARDO

Stayed 2 nights in Sep 2024