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Sunstar Hotel Grindelwald

4.0 star property

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Photo gallery for Sunstar Hotel Grindelwald

Terrace/patio
2 restaurants, breakfast, dinner served; international cuisine
Aerial view
Lobby
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Gym
  • Breakfast included
  • Housekeeping

Explore the area

Map
Dorfstrasse 168, Grindelwald, BE, 3818
  • First Cable Car
    ‪2 min walk‬
  • Pfingstegg Cable Car
    ‪6 min walk‬
  • Gletscherschlucht
    ‪8 min walk‬

Room options

View all photos for Double Room (Wetterhorn)

Double Room (Wetterhorn)

Double Room (Wetterhorn)

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room (Standard)

Standard Double Room (Standard)

Standard Double Room (Standard)

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Premium)

Double Room (Premium)

Double Room (Premium)

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Standard Nova)

Double Room (Standard Nova)

Double Room (Standard Nova)

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room (Wetterhorn)

Single Room (Wetterhorn)

Single Room (Wetterhorn)

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family room Eiger

Family room Eiger

Family room Eiger

  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Double Room (Standard Eiger)

Double Room (Standard Eiger)

Double Room (Standard Eiger)

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Studio Suite

Hypo-allergenic bedding, free minibar, in-room safe, desk

Junior Studio Suite

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Room

BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

  • Breakfast included
  • Spa
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, (454)
The price is €399
for 1 room
includes taxes & fees
6 Mar - 7 Mar
BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

About this property

Sunstar Hotel Grindelwald

Family-friendly hotel with 2 restaurants and a full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Sunstar Hotel Grindelwald offers 219 accommodations with free minibar items and minibars. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wellnessbereich has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

The free breakfast at Sunstar Hotel Grindelwald gets high marks from our customers. During your stay, you're just a quick walk from First Cable Car. Enjoy features like free WiFi in public areas and free train station pick-up service, plus 2 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Ambiance
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body wraps, massages, or facials at Wellnessbereich
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the breakfast and the location
  • Steps from First Cable Car and 6 minutes by foot from Pfingstegg Cable Car
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Sunstar Hotel Grindelwald offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 5920 square feet (550 square meters) and includes a conference center. A sauna, spa services, and a terrace are also featured at the family-friendly Sunstar Hotel Grindelwald. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Grindelwald hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Ambiance - This restaurant specializes in international cuisine and serves breakfast and dinner.
Adlerstube - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Bar - Onsite bar. Open daily.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CHF 20 per night; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Off-site parking within 164 ft (CHF 15 per day)
  • Free 24-hour train station pick-up shuttle
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 2 restaurants
  • 1 bar

Restaurants on site

  • Ambiance
  • Adlerstube
  • Bar

Things to do

  • Arcade/games room
  • Bike rentals
  • Bike tour information
  • Bike parking
  • Bike shop
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/games room
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (5920 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Desk chair
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 75.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: CHF 82
  • Christmas Day (25 December) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 132
  • New Year's Eve (31 December) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CHF 20 per night (in/out privileges)
  • Nearby parking fee: CHF 15 per day (164 ft away)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sunstar Hotel Grindelwald offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grindelwald Sunstar
Hotel Grindelwald Sunstar
Hotel Sunstar Alpine Grindelwald
Sunstar Alpine
Sunstar Alpine Grindelwald
Sunstar Alpine Hotel Grindelwald
Sunstar Grindelwald
Sunstar Grindelwald Hotel
Sunstar Hotel Grindelwald
Sunstar Alpine Hotel
Sunstar Hotel
Sunstar Grindelwald
Sunstar Hotels Group
Sunstar Hotel Grindelwald Hotel
Sunstar Hotel Grindelwald Grindelwald
Sunstar Hotel Grindelwald Hotel Grindelwald

Sunstar Hotel Grindelwald Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1001 reviews
Rating 8 - Good. 237 out of 1001 reviews
Rating 6 - Okay. 55 out of 1001 reviews
Rating 4 - Poor. 10 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Evelio

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing wine on arrival!
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sunstar Hotel was a wonderful retreat. Central location in Grindelwald, walkable to Glacier Canyon and train station. Friendly staff, great amenities.
Stayed 1 night in Nov 2024

10/10 Excellent

Shervin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, very helpful. The front desk agent who checked me in was very informative and welcoming. After I checked out, they also helped me find an outdoor activity. I forgot the two guys who were very helpful as well.
Stayed 1 night in Nov 2024

10/10 Excellent

Azzedine T.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a four star property and is a very large hotel with restaurants in the hotel and right outside the door. Beautiful fireplace lobby and bar area as well as a patio outside with fire pit and view of the mountains.
Stayed 1 night in Oct 2024

10/10 Excellent

Conor

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: The view of Eiger mountain from this hotel is outstanding. I had a balcony room overlooking this incredible view and also spent some time outside on the hotel terrace with the same view. A cozy fireplace in the lobby and some amazing cheese fondue in the restaurant rounded out my stay. Free city bus passes and a hotel shuttle from/to the train station makes it easy to get around. Bathroom was clean and modern with a deep tub/shower and great water pressure. The staff was great and did whatever they could to make my stay better. Location was also great if you want to go up Grindelwald First! The hotel is right across the street from where you catch the gondola. Negatives: Rooms are rustic and have NO A/C! Somehow I missed that in all the reviews I read before booking. If it’s a sunny day, that room heats up. They provide a fan, which helped, but the only cover on the beds are these thick, very hot duvets. Also be aware that this hotel is tour bus central with big tour buses pulling up every day and out every morning. Of course, Grindelwald in general felt like tour bus central and was very crowded on the streets even in late October! It’s a very touristy place with lots of souvenir type businesses.
Stayed 2 nights in Oct 2024

10/10 Excellent

Naveen Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2024

2/10 Terrible

Simon, Bradenton

Travelled with group
Disliked: Staff & service, amenities
View was fantastic but pictures are very deceiving Check in was very confusing and unorganized We checked out a day early and was still charged for the last night after being told it was allowed. Have tried to work things out with Niklas Hennemann from the resort with no luck
Stayed 2 nights in Oct 2024

10/10 Excellent

austin, houston

Stayed 3 nights in Sep 2024

10/10 Excellent

alissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location - loved everything about it
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel perfectly situated directly across from Grindelwald First. When I say directly across, I mean you can be at Grindelwald First in less than 5 mins. Less than that if you can walk a slight incline quickly. You are also perfectly situated by the shops and restaurants! The hotel is beautiful! The upgraded rooms are amazing and the amenities are to die for. I had a single upgraded room that had a balcony facing the Wetterhorn. I would enjoy my coffee on the balcony each morning and enjoy the views. They have a coffee machine in the room, complimentary beverages in the mini fridge and even a little piece of chocolate on your pillow! Their spa is unlike anything I’ve seen or experience before. You must go! Their breakfast buffet (included in your stay) was some of the best breakfast food I’ve had since being in Switzerland. They even have an omelette station. They offer a shuttle service that saves you an uphill/downhill walk with luggage once you leave the train and when you need to get back to the train for departure. I could go on and on but I would come back to this place 100 times over.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ronnie

Stayed 5 nights in Sep 2024

10/10 Excellent

Deidra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sunstar Hotel Grindelwald is a wonderful place to stay. The Front Desk Staff, the Hotel Driver's all were pleasant and helpful. The hotel is a 2 minute walk to the First Cliff Walk which was quite convenient.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so friendly and helpful, excellent service, lovely extras offered - glass of prosecco, drinks in fridge, shuttle to station.... Wonderful buffet breakfast..... i will definitely return. Waiters for evening dining were not so great, wouldnt try to eat there again, perhaps they were gaving a bad day!
Stayed 4 nights in Sep 2024

8/10 Good

Raymond, IWAKUNI-SHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the Eiger!
Stayed 4 nights in Sep 2024

8/10 Good

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and stag was very attentive.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was lovely and the view from our balcony was spectacular.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really good, give a 5 star
Stayed 1 night in Sep 2024

10/10 Excellent

Vishram

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 2 nights in Sep 2024

8/10 Good

Pamela

Stayed 1 night in Aug 2024