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JW Marriott Hotel Grand Rapids

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JW Marriott Hotel Grand Rapids

Exterior
Exterior
Exterior
Restaurant
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
235 Louis Campau Promenade Nw, Grand Rapids, MI, 49503
  • DeVos Performance Hall
    4 min walk
  • Public Museum of Grand Rapids
    4 min walk
  • Grand Valley State University - Pew Campus
    5 min walk
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    20 min drive

Room options

View all photos for Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, River View

Premium bedding, minibar, in-room safe, desk

Grand Room, 2 Queen Beds, River View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Tub)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom

  • 84 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, River View

Grand Room, 1 King Bed, River View

Grand Room, 1 King Bed, River View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

Residence Inn by Marriott Grand Rapids Downtown

Pool
Breakfast included
Pet-friendly
Free WiFi
4.8 out of 5, Exceptional, (831)
The price is €192
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Residence Inn by Marriott Grand Rapids Downtown

About this property

JW Marriott Hotel Grand Rapids

Central hotel connected to the convention center in Downtown Grand Rapids with a full-service spa
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a steam room, and a 24-hour business center are onsite. Housekeeping is available on request.
JW Marriott Hotel Grand Rapids offers 333 accommodations with minibars and safes. Beds feature premium bedding. Smart televisions come with premium cable channels, pay movies, and Netflix.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at JW Marriott Hotel Grand Rapids. During your stay, you'll be connected to the convention center, and just a quick walk from Van Andel Arena. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages, detox wraps, or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a steam room
  • Just a 1-minute drive from Van Andel Arena and 7 minutes from Frederik Meijer Gardens and Sculpture Park
JW Marriott Hotel Grand Rapids offers its guests a full-service spa, an indoor pool, and a steam room. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1389 square feet (129 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly JW Marriott Hotel Grand Rapids. For a fee, parking is available.

This 4-star Grand Rapids hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 1:00 PM.
JW Marriott Hotel Grand Rapids has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (USD 41.00 per day)
  • Secured covered valet parking on site (USD 45.00 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–1:00 PM: USD 29 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Indoor pool
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Mini-fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (1389 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in reception
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Netflix
  • Films for purchase
  • Premium channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 10 2024 to December 31 2024 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 29 per person
  • Covered self parking fee: USD 41.00 per day (in/out privileges)
  • Covered valet parking fee: USD 45.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Rapids Marriott Hotel
JW Grand Rapids
JW Marriott Grand Rapids
JW Marriott Hotel Grand Rapids
Marriott Hotel Grand Rapids
Grand Rapids Marriott
Marriott Grand Rapids
Jw Marriott Rapids Rapids
JW Marriott Hotel Grand Rapids Hotel
JW Marriott Hotel Grand Rapids Grand Rapids
JW Marriott Hotel Grand Rapids Hotel Grand Rapids

JW Marriott Hotel Grand Rapids Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 698 out of 1000 reviews" "
Rating 8 - Good. 178 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, close walk to many venues
Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

michelle

Liked: Cleanliness, property conditions & facilities
There is a great view from the upper floors and it’s walkable to everything downtown. It could have been cleaner and could use some updates. Beds were comfortable and sheets were soft. The staff was “mailing it in” just doing the bare minimum and considering it was one of the most expensive hotels in the area, I guess I expected more effort.
Stayed 1 night in Aug 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, what a great property and wonderful place to share an anniversary with a loved one.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful room
check in was 4:00. our room was not ready until 4:20, which made us late for getting dinner and to a concert on time. otherwise our stay was very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved the amazing staff!! The room was beautiful...next time we'll stay longer.
Stayed 1 night in Aug 2024

4/10 Poor

Avalena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I think it’s crazy that I paid over 300$ for a room and I got single ply toilet paper.
Stayed 2 nights in Aug 2024

8/10 Good

Caleb

Stayed 1 night in Aug 2024

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice beautiful and the rooms are nice. A bit over priced for the size of the rooms and for me the bed was not comfortable as it was to hard.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant experience at the JW Marriott in downtown Grand Rapids. Excellent choice.
Stayed 2 nights in Jun 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms
Stayed 1 night in Jul 2024

6/10 Okay

jenifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The nightly rate was over $500 per night. To stay in downtown grand rapids??? I had no other great choices, but it was certainly not worth the rate!
Stayed 2 nights in May 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - a bit overpriced for what it is.
This was out first stay at the JW and it was good overall. The location is fantastic and the shower in the bathroom was great. I've stayed at many similarly priced hotels before and this one was just middle of road based on the price point. The top selling point of this hotel is easily the location.
Stayed 1 night in Jun 2024

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was way too many hidden fees that weren't listed online.
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

10/10 Excellent

Marquarvis

Loved it!!!
Stayed 1 night in May 2024

8/10 Good

Sonja, Bargersville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jul 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Huda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2024

8/10 Good

Gerald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness
Awesome!
Stayed 1 night in Jun 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024