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CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Individually decorated, individually furnished, desk, laptop workspace
Meeting facility
Ballroom
Restaurant
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
  • Room service
  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Grand Rapids Children's Museum
    4 min walk
  • Madcap Coffee
    1 min walk
  • Grand Rapids Station
    16 min walk
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    19 min drive

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Similar properties

Exterior

Holiday Inn Grand Rapids Downtown, an IHG Hotel

Pool
Hot tub
Pet-friendly
Parking included
4.5 out of 5, Wonderful, (1002)
The price is €162
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Holiday Inn Grand Rapids Downtown, an IHG Hotel

About this property

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Hotel with a 24-hour fitness center, a short walk to Van Andel Arena
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Our customers tell us they can't get enough of the comfortable beds at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection. During your stay, you're just a quick walk from Van Andel Arena. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Amenities include a front-desk safe, 2 meeting rooms, and an elevator
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Steps from Grand Rapids Civic Theatre and 4 minutes by foot from Van Andel Arena
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness center, spa services, and coffee/tea in a common area are also featured at the boutique CityFlatsHotel - Grand Rapids, Ascend Hotel Collection. Parking is available for a fee.

This 3-star Grand Rapids hotel is smoke free.

CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 24.00 per night)
  • Off-site parking within 400 ft (USD 24.00 per night)
  • Street parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour fitness centre
  • Spa services

Family friendly

  • Free cots/infant beds
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Wedding services

Business services

  • Meeting rooms - 2

Spa

  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • MP3 dock
  • Premium channels
  • Satellite channels

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andres, Santiago

Stayed 3 nights in Sep 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Elizabeth

Business traveller
Liked: Staff & service, property conditions & facilities
Unique property in the heart of GR with reasonable rates. Room and bed were comfortable and in good condition. One thing to note was a bath towel with frayed edges.
Stayed 1 night in Sep 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice place. The bed was comfy. The shower was awesome. The boxed water is awful however, tastes like cardboard. The bath towels are the smallest towels I have ever seen in a hotel.
Stayed 1 night in Sep 2024

8/10 Good

Michelle, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cork floors in the rooms weren’t fabulous on your feet but it was quiet and convenient. Great location, easy to get to and had extremely comfortable beds!
Stayed 1 night in Sep 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Multiple good experiences. Brought our 11 year old for a Christian show at Vanandel. 8 minute safe walk and walkable restaraunt options. Attached Parking structure. Safe but expensive parking.
Stayed 1 night in Sep 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! Easy walk for concert. Bed was super comfortable! Would’ve loved a discount on parking though as that was pricey.
Stayed 1 night in Sep 2024

4/10 Poor

Katie

Travelled with partner
Liked: Amenities
I booked a queen sized bedroom and they put us in a full sized bed room. They said because we booked through a 3rd party site they couldn't help us. When we got in the room the toilet was full and someone else's hair was in the sink. Only choose this place because it's close to concert venue. Didn't know parking would be 50 bucks. Never going back.
Stayed 1 night in Sep 2024

8/10 Good

Christine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Family had a Wedding Reception in the Ballroom & Having a Room in City Flats was Terrific! The Signage was very helpful & made our stay Excellent!
Stayed 1 night in Sep 2024

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel in a great location for downtown events and dining. Pros: Updated room, comfortable bedding, street view, awesome location to easily walk around town, very friendly staff! Cons: No mini fridge in room, hotel lounge is closed Sun & Mon, they do not validate or discount parking- options are street meter parking or parking ramp with walkway to hotel is $45 for 1 night. Overall would definitely stay here again for the convenient location and nice staff!
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The elevator was down on our arrival around 4pm and didn't come up until the next day. My girlfriend has an injury and was put on the 4th floor (she prob should have asked for a lower but we were promised it would be fixed by our return that evening). The doorman was great and carried our bags up but that was a lot for the hotel to ask of him. Shower tile was a little old and chipped which made it not feel clean although i think it was sanitized. Overall property was good.
Stayed 2 nights in Sep 2024

6/10 Okay

Brian

Liked: Staff & service
Disliked: Amenities
Great location, but for the price you can find better in downtown Grand Rapids. You’re paying for location, and not much else.
Stayed 2 nights in Sep 2024

6/10 Okay

Debby

Business traveller
For the $ charged the value is not good. The hotel does not provide housekeeping unless specifically requested. Room was small. Several areas were not fully clean. Elevator did not work 1 day of my stay. Overall very nice location but poor value for the cost
Stayed 4 nights in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
worst ever
Broken elevator (i was on 5th fl), room key didn't work, mold and dirty toilet, dust, hair, unsightly, scaffolding and wood in my outside view on the roof in the first room. I was in then I moved to a second room, and there was mold, dust, silverfish bugs, shades that fell down, shelf in showers in both rooms was loose, pillows were too high, dirty floors in the rooms, dirty floors in the hall. I can go on and on. This was the worst experience ever. I was there on business. I lost sleep and it made for a difficult few days. Although the staff did their best to accommodate and a one day refund issued, I will never come back to your hotel. It's not about the money. I do business with Grand Rapids airport and I will recommend they do not refer clients to your hotel. I recommend you stay a night in your hotel rooms to get a feel of how much improvement they need.
Stayed 4 nights in Sep 2024

10/10 Excellent

Louis

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Jim

Stayed 2 nights in Aug 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very nice hotel. The reason I give 4 stars was on the description it said "city view". The "city view" basically was brickwalls three way around. It's ok just to be honest and say "no views". Other than this, it was a good experience. The two double beds were not situated side by side like most of the hotels would do and were comfortable.
Stayed 1 night in Aug 2024

8/10 Good

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Aug 2024

6/10 Okay

Tyler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff.
Our room didn't have a refrigerator. I was able to text the desk & the gentleman brought up within a few minutes. The man working at the front desk is the same that brought the refrigerator & he was the only employee we saw during out stay. He was very kind and helpful.
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad view/parking
Room 404 and our view was of a brick wall all around us. The parking structure on Ionia charged us $48 when we arriver at 4pm Friday and left at 11am Sat. Their sign just states $24/24hrs but they said there cut off time is 0400 but 2 days for 19hrs??
Stayed 1 night in Aug 2024