6/10 Okay
Marahi
Travelled with family
9 Dec 2024
We worked in a hospital night shift and were exited to celebrate Thanksgiving with our family at your property. We arrived early and inquired about parking at our designated area and start cooking our Thanksgiving dinner, we brought our generator and oven just needed permission to park. The older lady working morning on 12/28/24 was the rudest person in hospitality industry I had to deal with, she did not let me finish talking she raised her voice as soon as I said something. about check-in-in early. I tried to explain our situation and let her know that I called the day prior to inquire about early check-in and I was told to check the day of arrival to see if the unit was available. She allowed us to park outside the unit after treating me so poorly saying the unit has to be clean (this was around 11 am). I knew I had to pay for the cleaning fee and pet fee, I return to pay before my son arrived with the dog to the camp site and as soon as I open the door this same lady raised her voice at me and said it was not time to check in that I need to pay at the check-ion time that is posted.
The lady that check us in around 3:30 pm was a world of difference and may be the only reason we will consider returning to your property, she was fun, kind and understanding (I think she is an assistant manager). We told her about our experience, and she apologize and was very helpful thru our stay, she was the one that check us out. First impression is so important, she does not care.
Marahi
Stayed 3 nights in Nov 2024