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Master Gramado Hotel

3.5 star property

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Photo gallery for Master Gramado Hotel

Poolside bar
Front of property
Family Room (Especial)
2 outdoor pools, pool umbrellas, pool loungers
Property grounds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Parking available
  • Pool
  • Room service

Explore the area

Map
Rua Carlos Lengler Filho, 103, Planalto, Gramado, RS, 95675-056
  • Mini Mundo
    ‪5 min walk‬
  • Rua Torta
    ‪7 min walk‬
  • Gramado Central Avenue
    ‪8 min walk‬
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪86 min drive‬

Room options

View all photos for Family Room (Superior)

Family Room (Superior)

Family Room (Superior)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Room

Minibar, in-room safe, desk, blackout curtains

Junior Room

  • 43 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room (Especial)

Family Room (Especial)

Family Room (Especial)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Room

Premier Room | Living area

Premier Room

  • 74 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Accessible

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds, Accessible

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Wish Serrano Resort

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.5 out of 5, Wonderful, (1003)
The price is €74
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Wish Serrano Resort

About this property

Master Gramado Hotel

Family-friendly Gramado hotel in Planalto with 2 outdoor swimming pools
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a swim-up bar, and a rooftop terrace are onsite.
Master Gramado Hotel offers 234 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Gramado hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Master Gramado Hotel, you're just a quick walk from Rotula of Flags. Enjoy features like free breakfast and free WiFi in public areas, plus 2 outdoor pools. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include a restaurant, a swim-up bar, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a free kid's club, dry cleaning/laundry, and a porter
  • Onsite recreation includes a gym and a playground
  • Just a 1-minute drive from Gramado Covered Street and 8 minutes from Snowland Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Master Gramado Hotel offers its guests 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 2207 square feet (205 square meters) and includes a conference center. A rooftop terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Master Gramado Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Colonial Gramado hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Master Gramado Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (BRL 35 per day)
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 1 restaurant
  • 1 swim-up bar and 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre (2207 square feet of space)
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 90
  • Front entrance ramp
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LCD TV
  • TV channels

Food and drink

  • Minibar

More

  • Desk
  • Laptop-compatible safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: BRL 66 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 110 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 3.28 per accommodation, per night

We've listed all charges provided to us by the property.

A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 35 per day
  • Pet fee: BRL 66 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 110 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Gramado Master Palace
Gramado Master Palace Hotel
Master Palace Hotel
Master Premium Gramado Hotel
Master Premium Hotel
Master Premium Gramado
Master Premium
Master Premium Gramado Brazil
Master Gramado Hotel
Master Gramado Brazil

Master Gramado Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 421 out of 838 reviews
Rating 8 - Good. 294 out of 838 reviews
Rating 6 - Okay. 82 out of 838 reviews
Rating 4 - Poor. 29 out of 838 reviews
Rating 2 - Terrible. 12 out of 838 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good cost x benefit
Stayed 2 nights in Sep 2023

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service
It was Just ok
Stayed 2 nights in Apr 2023

6/10 Okay

scott

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The picture for my room showed we had a balcony and we did not have a balcony. The pool should be heated as the water was freezing
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Simple, but paid parking
Hotel is ok, didn't really experience any service other than the check in/out, there was no interaction with staff not even a simple hello when walking into the establishment. The price of parking was a bit ridiculous when the grounds are large, so here is a tip, drop your bags off and ust park outside, there is space and free.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Central but nothing special
The hotel is near the centre, definitely walkable (weather permitting), however it is a little dated and wifi isnt the best, if you have a virtual meeting dont bother with a camera it will only lag. Breakfast nothing special, but it does its job. The one thing which one cant understand is that there is a massive parking lot but you have to pay for it.
Stayed 2 nights in Jan 2021

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pets and pandemic
We are so happy that the hotel accepts pets! All the care aboute the corona virus was amazing!
Stayed 1 night in Jul 2020

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Jean Pierre

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
They could be so good..only if....
-HOTEL LOOKS... beautiful -PARKING LOT ... spacious but not included in your stay( expect to pay daily rates) - CHECK IN ..was a breeze - ROOM.. large enough and a good view to The Valley ( you may be lucky to book one with a patio with a view ) - POOL. . Great space with a spectacular view. Down side, it’s very shallow / upside , it’s heated - BREAKFAST .... THE BEST PART OF OUR STAY ( don’t pay for Café Colonial if you book a room here, it’s better and it’s included -ROOM SERVICE FOOD... not good for what was charged..expected more.. much more -CLEANING SERVICE. ... one day I even asked front desk to clean it while we were out (asked 4 times in a day ) and It still didn’t get cleaned. Had to run down myself to get towels and paper towel. Didn’t enjoy that Overall .. a good stay wasn’t for the cleaning service and room service meals.. Morning shift 1000x better than evening staff. . I’d come back, but certainly would look around before, there are PLENTY of other choices.
Stayed 3 nights in Nov 2019

10/10 Excellent

Tony, Australia

The hotel location was excellent and next to all city ammenities. The staff were friendly and looked after us during our stay when called upon. Overall good size room, big bathroom along with a good breakfast being offered. Hotel was a perfect choice in meeting our needs during this business trip. Also had english tv channels.Building condition has dated over time however, it is well maintained.
Stayed 2 nights in Nov 2018

8/10 Good

Luis G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for children and family
Short holiday with family including kids with 9 years and 6 years old.
Stayed 3 nights in May 2018

8/10 Good

Iain

Liked: Cleanliness, staff & service, room comfort
Good value hotel
Excellent service, comfortable hotel but could do with some decoration refresh in the rooms. Very good breakfast selection, with frequent replenishing.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anibal, Porto Alegre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time, not so perfect as first
Second stay in this hotel in a six months period. After first time I went with my family, this turned to be the preferred hotel with kids due it's "Copa Baby" and play area. Well, this time things weren't so nice: play are had several items with some kind of problem, giving lack of interest perception. During checkin, I was being forwarded to a room very distant from Copa Baby, and I had specifically asked for it and a baby bed in Hotels reservation. The guy that was doing our checkin seemed don't care, but helpfully another person said since the hotel was not full, we could easily be changed to a nearer room. We ended probably in the nearest room from Copa Baby as well as receiving a room upgrade.

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dave, Bryn Mawr, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet location in the woods, ... and...
only two short blocks from a spectacular town! The rooms and public areas are spacious, and the breakfasts include everything one could want. Everything is new and in great shape. It is more elegant than I had assumed from the description.

6/10 Okay

Cláudia

Travelled with family
Disliked: Staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Pamela

Travelled with family
Achei bem normal, café da manhã estava ótimo e espaço kids legal! Reforço melhorias no atendimento e piscina térmica urgente, estadia cara para o que oferece.
Stayed 1 night in Nov 2024

8/10 Good

Inácio N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um bom hotel para família
Hotel com bastante espaço no quarto, cama ótimas, excelente café da manhã. O espaço de recreação muito bom e com bastante atividade para as crianças. somente a área de jogos não estava em boa conservação.
Stayed 3 nights in Nov 2024

10/10 Excellent

lucimar

Stayed 1 night in Oct 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viagem em família
Eu amo esse hotel.2a vez que fico nele e é sempre bom.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mayara

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para crianças
Hotel com estrutura excelente para crianças, o melhor que já conhecemos em Gramado. Atendimento e restaurante muito bons. Como pontos negativos, apenas a quantidade pequena de pessoas no balcão (uma ou duas), formando grandes filas no check-in e check-out todos os dias, e a alta umidade no hotel, por causa da região em que está localizado.
Stayed 2 nights in Oct 2024

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Manoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovadora
Foi uma ótima experiência de hospedagem. Ficamos muito satisfeitos com todo o atendimento.
Stayed 1 night in Sep 2024