4/10 Poor
Tracie, Oneonta
Travelled with family
26 Aug 2024
Disliked: Cleanliness, staff & service, amenities
At check in clerk couldn’t find the second room I booked & argued with me about it. Finally found it, never apologized. Just blamed it on Expedia. TV didn’t work. Clerk said give her 5 minutes. Almost an hour later I had to go back to the front desk where she was yelling at another guest. I waited over 10 minutes to even get noticed and was told there wasn’t anyone that could fix it. Eventually we were moved to another room that smelled if cigarettes even though it was a nonsmoking room. The floor was so filthy we mopped it with a guest towel. Finally, at 5:30 am on our second night the clerk woke us (managers order) to inform us we had not paid for a second night and insisted we come to the desk & pay. They had the wrong person. Clerk apologized but no comment at all from the manager. One of the back security doors didn’t lock, also. We will be back in the area again in a few weeks and will absolutely stay elsewhere.
Tracie
Stayed 2 nights in Aug 2024