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voco Gold Coast, an IHG Hotel

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for voco Gold Coast, an IHG Hotel

2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
Serves breakfast, lunch and dinner
Point of interest
Exterior
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Breakfast available
  • Bar
  • Pool
  • Parking available
  • 24/7 front desk

Explore the area

Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217
  • SkyPoint Observation Deck
    ‪1 min walk‬
  • Surfers Paradise Beach
    ‪6 min walk‬
  • Slingshot
    ‪8 min walk‬
  • Surfers Paradise, QLD (SFP)
    ‪9 min walk‬

Room options

View all photos for Premium Room, 2 Double Beds, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds, Mountain View

8.4 out of 10
Very good
(5 reviews)
  • 29 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds, Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(11 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(20 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, City View

Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(24 reviews)
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Free toiletries, hair dryer, towels

Standard Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(23 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Free toiletries, hair dryer, towels

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(51 reviews)
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Exterior

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Free WiFi
Restaurant
4.3 out of 5, Excellent, (1003)
The price is €193
for 1 room
includes taxes & fees
1 Feb - 2 Feb
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About this property

voco Gold Coast, an IHG Hotel

Luxury Gold Coast hotel connected to the convention center, steps from SkyPoint Observation Deck
3 restaurants, 2 outdoor pools, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Voco Gold Coast, an IHG Hotel offers 389 accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with premium digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the breakfast at voco Gold Coast, an IHG Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from Surfers Paradise Beach. Features include free WiFi in public areas, plus 2 outdoor pools and 3 restaurants.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the overall condition of the property
  • Steps from SkyPoint Observation Deck and 6 minutes by foot from Surfers Paradise Beach
Voco Gold Coast, an IHG Hotel offers its guests 2 outdoor swimming pools and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 9 meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury voco Gold Coast, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Waves Buffet Restaurant - This buffet restaurant serves breakfast only. Reservations are required.
Cliffords Grill & Lounge - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open select days.
Social House - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Finnish, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 25 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: AUD 39.00 for adults and AUD 19.50 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Waves Buffet Restaurant
  • Cliffords Grill & Lounge
  • Social House

Things to do

  • 2 outdoor pools
  • Fitness centre

Family friendly

  • 2 outdoor pools
  • Children's toys
  • Free cots/infant beds
  • Laundry facilities
  • Pool gate
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms - 9

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 110
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • LCD TV
  • Premium channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

voco Gold Coast, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1011 reviews" "
Rating 8 - Good. 289 out of 1011 reviews" "
Rating 6 - Okay. 114 out of 1011 reviews" "
Rating 4 - Poor. 51 out of 1011 reviews" "
Rating 2 - Terrible. 29 out of 1011 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Coen

Stayed 1 night in Sep 2024

8/10 Good

Donato

Liked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only at the hotel for one night, would have liked to have stayed longer. The room was very clean with a great view. The price was great and staff very helpful. The only negative was no readily available ice! Staff were nice and got us some free of charge when we went to desk and picked it up—otherwise there would have been a $4 charge for them to deliver to the room!
Stayed 1 night in Oct 2024

10/10 Excellent

Ashour, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Dande Louie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to spend the weekend with out young family. close to the beach, close to tram, dining options were very good. Room was clean and looked new.
Stayed 2 nights in Oct 2024

2/10 Terrible

Marie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Stayed 1 night in Sep 2024

10/10 Excellent

H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
This hotel needs an upgrade in terms of aesthetics, cleanliness and overall appearance. Carpets in the hallway of our floor not vaccumed for what seemed days. Scuff marks on wall of our room. Mold on tiles and bathroom taps, faucet, celing. Paint job needed. The buffet breakfast was great though, no complaints there.
Stayed 2 nights in Oct 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Voco, check-in was easy, staff were friendly. We stayed on the 19th floor with an ocean view. Bed was comfortable, with plenty of room for luggage, bathroom was clean and everything worked well and the dual shower head was a plus, with great pressure and plenty of hot water. We used room Service and the meals were tasty we ordered again the following night, very quick and food was great. Would have liked to have some fresh air but the rooms don’t have opening windows or balcony’s. Parking was easy and secure. Pay at the property but worth it for convenience and safety. Breakfast buffet was enjoyable only issue was the 1st coffee machine was broken the whole time we were there. The 2nd machine was also having issue but we made do. The pool was refreshing and plenty of lounge chairs and sun to relax in. Overall a great stay.
Stayed 3 nights in Oct 2024

8/10 Good

Todd

Stayed 1 night in Sep 2024

10/10 Excellent

Tiana

Stayed 1 night in Sep 2024

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Elizabeth

Travelled with family
Housekeeping was not very good. More than once during our stay did we have to call up & ask for our room to be made up. The second pool was unavailable to use due to maintenance. Our room which had two double beds (for 4 people) only provided us with one chair in the room.
Stayed 4 nights in Sep 2024

8/10 Good

Jay

Liked: Staff & service
Bathroom had not been cleaned
Stayed 1 night in Sep 2024

4/10 Poor

YAMING

Travelled with family and small children
The shower water temperature is so hard to adjust. Also, I have checked out for more than 24 hours and I still haven’t received the deposit yet. I called the hotel, they told me that it will take a couple of days. So Voco is holding my money for more days and do the same for everyone, then you can hold so much money to get the interests.
Stayed 4 nights in Sep 2024

10/10 Excellent

Elizabeth

Amazing stay and great customer service
Stayed 1 night in Sep 2024

10/10 Excellent

Therese Ann

Stayed 5 nights in Sep 2024

4/10 Poor

Carrie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great stay!
Stayed 1 night in Sep 2024

4/10 Poor

Virginia Marie, Bermagui

Stayed 4 nights in Aug 2024

8/10 Good

Reinhold

Stayed 1 night in Sep 2024

10/10 Excellent

Bennett

Stayed 1 night in Sep 2024

4/10 Poor

Naomi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Reception staff state the car park is full only to overhear car park offered to other guests after we've already checked in. Head reception staff member condescending to people of non- English speaking backgrounds. Room card continually times out and doesn't work for your room, so repeatedly had to go back to reception to reactivate the card. Two towels in room for four people and very limited tea/coffee/glasses etc in room- reception staff would not bring up extra towels for your room on request. Told at the restaurant we hadn't paid for breakfast when we did. No apologies from staff for multiple errors. At the end of the day, you get what you paid for- shame as it was previously a nice hotel to stay at.
Stayed 1 night in Sep 2024