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Neptune Resort

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptune Resort

2 Bedroom Ocean View Skyhome | Living area
Front of property
Outdoor pool, pool loungers
Superior Apartment, 1 Bedroom, Ocean View
Superior Apartment, 1 Bedroom, Ocean View | Living area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Gym
    Gym
  • Pool
    Pool
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
  • Kitchen
    Kitchen

Explore the area

Map
32 Surf Parade, Broadbeach, QLD, 4218
  • Pacific Fair Shopping Centre
    4 min walk
  • Dracula's Cabaret
    5 min walk
  • Kurrawa Beach
    5 min walk
  • Surfers Paradise, QLD (SFP)
    10 min drive

Room options

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms | Living area

Superior Apartment, 2 Bedrooms

  • 159 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Apartment, 1 Bedroom, Ocean View

Superior Apartment, 1 Bedroom, Ocean View | Balcony view

Superior Apartment, 1 Bedroom, Ocean View

  • 85 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • 112 sq m
  • Mountain view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Apartment, 1 Bedroom, Garden View

Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Superior Apartment, 1 Bedroom, Garden View

  • 85 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Apartment

2 Bedroom Ocean View Apartment

2 Bedroom Ocean View Apartment

  • 159 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

  • 80 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Skyhome

2 Bedroom Ocean View Skyhome

2 Bedroom Ocean View Skyhome

  • 175 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

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includes taxes & fees
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About this property

Neptune Resort

Hotel with free parking, a short walk to The Star Gold Coast
Along with an outdoor pool, this smoke-free hotel has a fitness center and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include a spa tub, an outdoor tennis court, and tour/ticket assistance. Weekly housekeeping is available.
Neptune Resort offers 35 accommodations with washers/dryers and hair dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers.

This Gold Coast hotel provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the shopping around Neptune Resort. During your stay, you're just a quick walk from The Star Gold Coast. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the café
  • Take a swim in the outdoor pool or soak in the spa tub
  • Amenities include a front-desk safe, an elevator, and a terrace
  • Onsite recreation includes an outdoor tennis court and a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 4-minute walk from Pacific Fair Shopping Centre and 6 minutes by foot from The Star Gold Coast
There's a coffee shop/cafe on site. Public spaces have free WiFi. As a guest of Neptune Resort, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness center. A terrace, barbecue grills, and a vending machine are also featured at Neptune Resort. Free self parking is available.

This 3.5-star Gold Coast hotel is smoke free.

Tom's Cafe - This café serves breakfast, lunch, and light fare.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 1 coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • A hot tub

Family friendly

  • Dining table
  • Full-sized fridge
  • Kitchen
  • Microwave
  • Outdoor pool
  • Separate dining area
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 1001
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 119
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan

Bathroom

  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • 45-inch TV
  • TV channels

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Soundproofing
  • Washer and dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 45 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 301 out of 583 reviews" "
Rating 8 - Good. 200 out of 583 reviews" "
Rating 6 - Okay. 60 out of 583 reviews" "
Rating 4 - Poor. 18 out of 583 reviews" "
Rating 2 - Terrible. 4 out of 583 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior is a little bit old, but very clean. Only 5 minutes walk to beach and pacific fair shipping mall, very convenient.
Stayed 7 nights in Jun 2024

8/10 Good

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Gold Coast Holiday
It was a good stay a little bit older place but was clean had every thing you needed price was good and the location is 5 stars very close to Pacific Fair the biggest shopping centre in the Gold Coast and are handy to Light rail and walking distance to the casino.
Stayed 9 nights in Jul 2024

10/10 Excellent

Lynne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, handy to pjs es we are interested in
Stayed 5 nights in Jul 2024

8/10 Good

travis Paul

Stayed 3 nights in Jul 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Jun 2024

8/10 Good

amy

Travelled with partner
Liked: Staff & service, amenities
Unfortunately the room wasnt very clean, dirty marks on doors in bathroom and walls, could hear noise from other units and animals barking, but nice units and very good security
Stayed 7 nights in Jun 2024

8/10 Good

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service
Bed horrible and old could do with upgrade
Stayed 5 nights in Jun 2024

8/10 Good

sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position, well kept hotel, beds comfy, our room 906 was tired and in need of a refurb 2 towels not enough .
Stayed 6 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Love staying here. Best location, clean, comfortable.
Stayed 2 nights in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to shops and casino, enjoyed our stay here
Stayed 10 nights in Apr 2024

10/10 Excellent

Lourens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to beach, restaurants, mall and public transport.
Stayed 3 nights in Apr 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and space for families
Very spacious and close to everything in broadbeach excellent for families
Stayed 5 nights in Apr 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Apartment was clean and close to restaurants and shops. I was disappointed that there was no aircon in the bedroom. Also we were given only 2 towels per couple. When asking for more towels at reception we were told it was a self contained unit and that we need to wash our towels. I didn’t come on holidays and pay the money for the apartment to do washing. Plus what were we going to use whilst we washed them. We had to pay extra for more towels. This is ridiculous for the money we paid. Also we didn’t have access to pool towels as reception closed at Midday Sunday. However the sign said 5pm.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy
Stayed 2 nights in Apr 2024

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was a great size, with a balcony. Pool, spa and sauna, tennis courts on the grounds, plus a cafe. Staff were very friendly and helpful, and Pacific Fair, the beach and the casino were very close, as well as the light rail.
Stayed 5 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024

6/10 Okay

Suchintan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disheartening and disappointing stay, could not sleep 1 night because of the disgusting smell from prawn heads hidden behind the washing machine of the property which was not cleaned before we checked in the property.
Stayed 3 nights in Mar 2024

10/10 Excellent

Zoran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly stuff
Stayed 4 nights in Mar 2024

8/10 Good

Yukari

Liked: Cleanliness, staff & service, property conditions & facilities
Good….but toilet paper is not enough…..because I stayed for over 2 weeks. I should buy them by myself….
Stayed 16 nights in Jan 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location in Broadbeach. Laid back and quiet
Stayed 4 nights in Feb 2024

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an 8 night stay with my 12 year old son I really enjoyed staying at Neptune Resort and the staff we’re really friendly The only thing i would suggest is that the $200 deposit be given back a little sooner i am still waiting after 6 days to receive my money
Stayed 8 nights in Jan 2024

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views from the 5th story, close proximity to restaurants and shops all within walking distance.
Stayed 5 nights in Jan 2024

4/10 Poor

jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No bathroom light for four days difficult to shave etc grouting dirty in bathroom sofas both had no springs unable to sit comfortably loud bang when flushed toilet loose panel reported nothing done Old tired decor thoughout
Stayed 5 nights in Dec 2023