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Crystal Bay on the Broadwater

3.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystal Bay on the Broadwater

Balcony
Outdoor pool, pool loungers
Executive Apartment, 2 Bedrooms
Family Apartment, 2 Bedrooms | Private kitchen
Family Apartment, 1 Bedroom

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Gym
    Gym
  • Washer
    Washer
  • Pool
    Pool
  • Barbecue grill
    Barbecue grill
  • Kitchen
    Kitchen

Explore the area

Map
182 Marine Parade, Labrador, QLD, 4215
  • Broadwater Parklands
    14 min walk
  • Gold Coast Aquatic Centre
    16 min walk
  • Australia Fair Shopping Centre
    4 min drive
  • Southport, QLD (SHQ-Gold Coast Heliport)
    6 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Apartment, 1 Bedroom

Family Apartment, 1 Bedroom | Living area

Family Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Living area

Deluxe Apartment, 3 Bedrooms

  • 110 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Living area

Apartment, 2 Bedrooms, Garden View

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Traditional Apartment, 1 Bedroom

Traditional Apartment, 1 Bedroom | Living area

Traditional Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Living area

Executive Apartment, 2 Bedrooms

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for 1 Bedroom Deluxe Apartment

1 Bedroom Deluxe Apartment | Living area

1 Bedroom Deluxe Apartment

  • 92 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Living area

Economy Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living area

Family Apartment, 2 Bedrooms

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Private kitchen

Standard Two Bedroom Apartment

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living room

Apartment, 1 Bedroom, Garden View

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 273 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

  • 109 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

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About this property

Crystal Bay on the Broadwater

Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
This smoke-free aparthotel features an outdoor pool, a fitness center, and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a spa tub, laundry facilities, and free newspapers. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a coffee/tea maker. Weekly housekeeping is available.
Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 13 years old are not allowed in the swimming pool or spa tub without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Crystal Bay on the Broadwater. During your stay, you'll be within walking distance of Broadwater Parklands. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool. This comfortable aparthotel has 52 apartments on 14 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer, and a balcony
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the spa tub
  • Amenities include free lobby newspapers, laundry facilities, and an elevator
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • 6 minutes by car from Chevron Renaissance and 7 minutes from Cavill Avenue
  • Airport shuttle service available for a fee
As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Crystal Bay on the Broadwater. Self parking is free.

This 3.5-star Gold Coast aparthotel is smoke free.

Languages

English

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • A hot tub
  • Sauna
  • Steam room

Internet

  • Free WiFi

Parking and transport

  • Free secured self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Return airport shuttle (surcharge)
  • On-site car hire

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Toaster

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: AUD 30.0 per night

Bathrooms

  • Shower
  • Hairdryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable service

Outdoor areas

  • Balcony
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dryer
  • Laundry facilities
  • Laundry detergent

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Lever door handles
  • Soundproofing
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Free newspapers (reception)
  • Vending machine

Location highlights

  • Near the boardwalk

Things to do

  • Fitness centre
  • Golf nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)

General

  • 52 rooms
  • 14 floors
  • 1 building
  • Individually decorated
  • Individually furnished

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 5:00 PM
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 401 out of 774 reviews" "
Rating 8 - Good. 292 out of 774 reviews" "
Rating 6 - Okay. 56 out of 774 reviews" "
Rating 4 - Poor. 17 out of 774 reviews" "
Rating 2 - Terrible. 8 out of 774 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean unit with comfortable beds, great location with excellent pool/table tennis. Friendly staff. Great food options near by.
Stayed 3 nights in Aug 2024

10/10 Excellent

Amanda

Liked: Room comfort
Majestic .
Ladies at reception are super approachable . This hotel has a luggage trolley for use which is salubrious when travelling with the family . recommend this property .
Stayed 1 night in Jul 2024

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Pauline

Great views plenty of space great for families
Stayed 1 night in Jul 2024

10/10 Excellent

YIU CHI PAUL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently stayed at Crystal Bay Resort for 5 nights as a family of four (with two children aged 8 and 12) and had an absolutely wonderful experience. The communication and service were excellent from the moment we booked until we checked out. Our apartment on level 8 had a beautiful view facing the water, which we enjoyed every day. The self-contained apartment was functional and had everything we needed for a comfortable stay. One of the highlights for us was the convenient location. With a bus stop right next to the property, we had easy access to Sea World and downtown Gold Coast, making our decision to not hire a car an excellent one. The frequent and easy public transportation saved us the hassle of driving and parking. Our family made full use of the resort’s amenities. The pool, spa, and sauna were fantastic for relaxing, and the kids especially loved playing table tennis. The overall atmosphere was friendly and welcoming, making our stay even more enjoyable. We highly recommend Crystal Bay Resort for families looking for a great place to stay in the Gold Coast!
Stayed 5 nights in Jul 2024

6/10 Okay

Deborah

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location & views were great. But it was very disappointing as we had the Penthouse apartment & the kitchen needed a thorough clean. The Cooktop & rangehood had food splatter & was covered in grease residue. Food splatter on the walls. There were ant trails on a bench in one of the bedrooms with ants in the bed also socks left behind & food scraps behind a chair in the bedroom from a previous guest. This is the 3rd time we have stayed here in different apartments so I wouldn't spend the extra money on a Penthouse apartment.
Stayed 4 nights in Jul 2024

10/10 Excellent

karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Would go back no worries staff always greeting you with a hello and a chat , the pool man he was so lovely, cant complain really enjoyed
Stayed 4 nights in Jun 2024

6/10 Okay

Matt

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Unfortunately the plates and bowls had food on them, cupboards throughout were dirty. Door handle to bathroom was falling off. The shower head was broken . The cabling to tv trunking was hanging off the wall, holes in wall behind bedroom door. There was also a problem with plumbing pipes banging through out the night/ early morning , i believe its called water hammer. Good view and comfortable bed.
Stayed 6 nights in Jun 2024

8/10 Good

Diane

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2024

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2024

6/10 Okay

Ed

Liked: Property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Diane

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view, the view, the view :) On top of the location Lovely
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nicely kept. Staff very good.
Stayed 6 nights in Apr 2024

8/10 Good

Diane

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Lovely apartment, great location
Stayed 3 nights in May 2024

10/10 Excellent

angelina

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, central to everything. Lovely cafes, restaurants within walking distance. Awesome views, great pool, gym facilities.
Stayed 10 nights in Apr 2024

2/10 Terrible

Aireen

Stayed 1 night in May 2024

10/10 Excellent

Sur

Liked: Cleanliness, property conditions & facilities
Great place to stay.
Stayed 3 nights in May 2024

8/10 Good

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Was a nice stay. Very comfortable bed, quiet and nice walking areas around property. Room was well equipped. Thank you
Stayed 3 nights in May 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Room comfort
Stayed 4 nights in Apr 2024

8/10 Good

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024