This was one of the best hotels I have stayed in on this trip! Room was clean, suited to my needs, OK, no aircon, but, a very robust fan was supplied. A booking problem was sorted out by the hotel manager and I was given a discount without even asking.
Staff were excellent for service and friendliness. But, the manger was tops, actually advised me how to get into the city via tram, even took me to the tramstop and showed me how to use the ticket machine...it was all in German...mmmm.....without her help, that excursion would have been a non event. Getting back to the hotel, a waiting cup of coffee and an expectant ear to all I discovered....now, that is what I call a super host.
The hotel is the oldest standing building in Mannheim, but it is a super stay I know every one will enjoy....would I stay there again?......you betcha!!