RG stands for Rain Garden. Entrance is along Lorong Bangkok, tucked in a corner. It's above RG restaurant/bar. It's a studio/loft, 2 double beds. Shower is not as strong as I like it, but the heater works great. Iron, ironing board, hairdryer, adapter available. Suggested to the staff they could consider supplying bedroom slippers as I got a splinter from the wooden floor, but it was the first time the staff heard of such a thing. No lift, stairs to the rooms are slightly steep. Stairs in the room have narrow steps. Walking distance to malls @ Gurney & the hawker centre. Uber fare was RM3 to Gurney Paragon. Uber drivers in Penang are great! No lobby/reception, but Hotel owner and staff are reachable via Whatsapp and they are responsive, approachable & kind. Owner even offered to drop us to our destination when we checked in but we wanted to settle down for a bit before heading out. Not sure if there is a fixed housekeeping schedule, but if you need anything changed/fixed/replaced, just text them. Many food options downstairs, opposite & near Pulau Tikus wet market. Overall, great stay and we recommend this hotel! :)