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JEN Penang Georgetown by Shangri-La

4.0 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Outdoor pool, pool umbrellas, pool loungers
Exterior
Garden
Interior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Restaurant
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    1 min walk
  • KOMTAR
    2 min walk
  • Prangin Mall
    3 min walk
  • Penang (PEN-Penang Intl.)
    26 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Club)

City view

Deluxe Room, 2 Single Beds (Club)

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property
St.Giles Wembley Penang
Pool
Kids pool
Parking included
Free WiFi
4.2 out of 5, Very good, (839)
The price is €76
for 1 night
includes taxes & fees
5 Dec - 6 Dec
St.Giles Wembley Penang

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
This hotel features an outdoor pool, a restaurant, and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Our customers tell us they can't get enough of the shopping around JEN Penang Georgetown by Shangri-La. During your stay, you'll be connected to a shopping center, and just a quick walk from KOMTAR. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy local and international cuisine while dining at Cafe Jen
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have great things to say about the clean accommodations and the proximity to shopping
  • Steps from 1st Avenue Mall and KOMTAR
  • Airport shuttle service available for a fee
JEN Penang Georgetown by Shangri-La offers its guests a children's pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this George Town hotel.

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.
Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Free covered self-parking on site
  • Limited on-site parking
  • Off-site parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 66 for adults and MYR 33 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • 16 steps to reach property
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 66 for adults and MYR 33 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
JEN Penang Georgetown by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 527 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

KIM SUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good guest service experience. Super efficient housekeeping. Highly recommended.
Stayed 3 nights in Aug 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the room is good and clean. Good location. Will consider this hotel if i am back here.
Stayed 3 nights in Aug 2024

6/10 Okay

Tuck Wah

Travelled with family
Liked: Staff & service
While hotel has always been my favourite whenever I visited Georgetown due to it's location to various food options and places of interest, management seems to be neglecting state of rooms and amenities. Dust is clearly visible on walls, USB ports for charging is no longer working and two treadmills in gym is not working properly. Will be looking elsewhere for my next visit since getting around with Grab is so convenient nowadays.
Stayed 2 nights in Aug 2024

10/10 Excellent

Binte Attan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I am satisfied with the facilities and services.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice hotel in good location
Stayed 2 nights in Aug 2024

8/10 Good

Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Very good location. Next door is The Top. Convenient and centred.
Stayed 2 nights in Aug 2024

6/10 Okay

Wing Ni

Travelled with family and small children
The cleanliness of the hotel room is questionable as I found an old slipper by the side of the bed upon walking into the room. Front desk staff wasn't very helpful in helping to arrange rides to airport and wasn't knowledgeable about tourist attractions.
Stayed 3 nights in Aug 2024

10/10 Excellent

Goh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location and cleaniless of the room
The room is spacious and clean. The bed was comfy. It is located in the city. Easy accessible to eateries. Next to it is a shopping mall. Will definitely stay here again if to visit penang.
Stayed 3 nights in Aug 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to local attractions.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nardrdee

Stayed 2 nights in Jul 2024

10/10 Excellent

Chi Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel was good. The vicinity however was very busy & difficult to cross road safely.
Stayed 2 nights in Jul 2024

8/10 Good

Mui San

Travelled with family
Liked: Cleanliness, staff & service
Very convenient. Just beside 1st avenue
Stayed 4 nights in Jul 2024

10/10 Excellent

Gilbert

Stayed 4 nights in Jul 2024

10/10 Excellent

Kay Yin Fiona, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and beautiful room. Short walking distance to 3 shopping centres in the vicinity.
Stayed 3 nights in Jul 2024

6/10 Okay

Tarant

Liked: Staff & service
Not bad
Stayed 2 nights in Jul 2024

10/10 Excellent

Chua Simon Guan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in the city
Stayed 3 nights in Jul 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location ! Bed is super comfortable and slept well
Stayed 2 nights in Jul 2024

10/10 Excellent

Tieu Ngoc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is was good. Staff are very helpful and friendly. Initially the checking in processes was a bit slow since there was only one counter open. Afterwards they open more counter. The check on staff was quick to check us in. Facilities was good.
Stayed 3 nights in Jul 2024

8/10 Good

Tsz Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2024

8/10 Good

Patricia

Stayed 3 nights in Mar 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with stay, but prices have gone up a lot.
Convenient location. Polite staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Belinda

Liked: Staff & service, amenities, property conditions & facilities
Breakfast had a lot of choices, friendly staff, easy to walk to heritage art and around Georgetown.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lay Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Is very easy to walk around and service is good
Stayed 2 nights in Jul 2024

10/10 Excellent

Yen Yen

Liked: Cleanliness, staff & service, property conditions & facilities
The pillow is too soft for me causing me to have neck ache
Stayed 2 nights in Jun 2024