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Best Western Galena Inn & Suites

2.5 star property

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Photo gallery for Best Western Galena Inn & Suites

Suite, 1 King Bed, Non Smoking, Jetted Tub
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | View from room
Reception
Indoor pool, outdoor pool, pool loungers
Standard Room, 1 King Bed, Non Smoking, Fireplace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
9923 West US Route 20, Galena, IL, 61036
  • Grant Home
    ‪8 min walk‬
  • Grant Park
    ‪14 min walk‬
  • Belvedere Mansion
    ‪15 min walk‬
  • Dubuque, IA (DBQ-Dubuque Regional)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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The price is €82
for 1 room
includes taxes & fees
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About this property

Best Western Galena Inn & Suites

Hotel in Galena with free breakfast and a 24-hour fitness center
An indoor pool, an outdoor pool, and a 24-hour fitness center are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a hot tub, and coffee/tea in a common area.
Best Western Galena Inn & Suites offers 42 accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Galena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Best Western Galena Inn & Suites gets high marks from our customers. During your stay, you're just a quick walk from Grant Home. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the breakfast
  • Within a 15-minute walk of Grant Home and Washburne House Historic Site
Best Western Galena Inn & Suites offers its guests an indoor pool, an outdoor pool, a hot tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at Best Western Galena Inn & Suites. Self parking is free.
Guests are served free full breakfast daily from 7 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Designer
Best Western Designer Galena
Best Western Designer Inn
Best Western Designer Inn Galena
Designer Inn
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western
Best Galena & Suites Galena
Best Western Designer Inn Suites
Best Western Galena Inn & Suites Hotel
Best Western Galena Inn & Suites Galena
Best Western Galena Inn & Suites Hotel Galena

Best Western Galena Inn & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 514 out of 1001 reviews
Rating 8 - Good. 295 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 58 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Deanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk staff were either fantastic or horrible. One woman was grumpy and did not want to help with anything. The man we had was fantastic and helpful.
Stayed 1 night in Jan 2025

4/10 Poor

Inga

Disliked: Property conditions & facilities, room comfort
Could have been better, I deserved an hourly wage
My partner and I went on a 3 day mental health staycation, we paid big bucks to have a jetted tub in the room so we could just escape the world and while using it the 2nd day we had no hot water. I am dying and my partner is stressed so she called the front desk and was told to wait 30 minutes, we did, we were told they had several check in's the place was a ghost town. We called back, we then were told to turn the water on all the way like we don't know how to work hot water, my Partner called again, was told to wait again, finally she made me call and the front desk person did come down and I explained if I turned it until it spun I would rip the knob off and that the shower had no hot water as well. We were told to wait again, she comes back which I give her credit for her was YOUNG! My partner was getting annoyed, angry and Literally I had to trouble shoot the water problem myself having her go check water in other area's and then telling her to go call the manager and telling her the hot water heater had fritzed out. this literally took 4 hours of getting up and down checking the water temp, running it, and waiting with a hotel that wasn't even a quarter of the way full. In credit of the young front desk person they did call the manager and a plumber was called and 8 hours later we had hot, hot water but the day was wasted away, my partner was stressed and the relaxing get away turned into me working for free while paying big bucks to not have the hot tub I paid for
Stayed 2 nights in Jan 2025

10/10 Excellent

Rex

Liked: Amenities, property conditions & facilities
Excellent town
Stayed 2 nights in Jan 2025

8/10 Good

Umberto

Liked: Cleanliness, staff & service
Galena IL nice chill spot original never gets old
Stayed 1 night in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Mark

Stayed 3 nights in Jan 2025

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place! Well done.
Stayed 3 nights in Jan 2025

10/10 Excellent

charles

Liked: Property conditions & facilities
Room was great. Pillow were not comfortable
Stayed 2 nights in Jan 2025

10/10 Excellent

Francisco J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and affordable
Stayed 1 night in Jan 2025

4/10 Poor

Natasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty upon arrival and we were given a new room. This room had an issue with keycards and we were locked out of the room no less than 4 times. The pool area was dingy and dirty. The staff was not very helpful when problems came up, apparently there is no manager on site. The outside of the hotel was littered with trash including a discarded bed frame. We ended up checking out early because of the issues we had. The positives were the water pressure and the beds were comfortable. There was one front desk worker that was friendlier and more willing to help you out, I didn’t catch his name.
Stayed 3 nights in Dec 2024

10/10 Excellent

Imam

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Deborah

Liked: Staff & service
Very old and kinda creepy.
Stayed 1 night in Nov 2024

10/10 Excellent

JAMES

Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Dec 2024

8/10 Good

Jodi

Desk clerk friendly. Breakfast was great. The cave room was fabulous.
Stayed 2 nights in Dec 2024

6/10 Okay

Dorota

Stayed 3 nights in Nov 2024

10/10 Excellent

Glena Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean place
Stayed 2 nights in Nov 2024

6/10 Okay

JAMES

Liked: Staff & service
Disliked: Property conditions & facilities
2 good things 1st... hot tub was hot & clean & breakfast was decent, although there was no meat. The bad...the fitness room...no tv that worked, no clock, no phone, weight machine was in bad shape. Pool room...no clock working, drinking fountain didn't work & was full of rust. The day desk girl was very friendly. Outside sign only said "Best Western".We would stay here again only if the price was the same.
Stayed 1 night in Dec 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeffery

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and there is a pizza place and an irish pub with great food and drinks and staff within walking distance
Stayed 2 nights in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was good overall, but the bed was very uncomfortable. My wife and I had trouble sleeping all night and have sore backs. Also, we stayed on the second floor and an elevator would’ve made it easier to bring in luggage.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy
Great features for the price
Stayed 1 night in Nov 2024

10/10 Excellent

Jocelyn

Stayed 2 nights in Nov 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice great live music next door at frank odowds! Nice view off of the balcony
Stayed 1 night in Nov 2024