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Hotel New Otani Hakata

4.0 star property
VIP Access

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Photo gallery for Hotel New Otani Hakata

Exterior
Property entrance
Property entrance
Lobby
Indoor wedding

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004
  • Tenjin Underground Mall
    ‪8 min walk‬
  • Sumiyoshi Shrine
    ‪13 min walk‬
  • Acros Fukuoka Symphony Hall
    ‪13 min walk‬
  • Fukuoka (FUK)
    ‪13 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Moderate Double Room Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room, Non Smoking

  • 79 sq m
  • Sleeps 8
  • 4 Twin Futons

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Twin with Extra Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin with Extra Bed, Non Smoking

  • 26 sq m
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Double Room, Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Connecting Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room Non Smoking - Breakfast Included

  • 60 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Executive Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Twin Room Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Smoking - Breakfast included

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Non Smoking

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking (Breakfast Included)

  • 53 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Twin Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Twin, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Non Smoking

  • 26.0 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Suite Double Room

Corner Suite Double Room

Corner Suite Double Room

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room Non Smoking - Breakfast Included

  • 79 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Moderate Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Twin (Breakfast) Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Triple Use (Breakfast) Non Smoking

  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Connecting Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room, Non Smoking

  • 60 sq m
  • Sleeps 8
  • 4 Twin Beds

View all photos for Moderate Twin (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking

  • 53 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • 53.0 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Twin Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Run of House

In-room safe, desk, iron/ironing board, free WiFi

Run of House

  • 26 sq m
  • Sleeps 6
  • 2 Twin Beds

Similar properties

Reception

THE BASICS FUKUOKA

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1417)
The price is €133
for 1 room
includes taxes & fees
18 Mar - 19 Mar
THE BASICS FUKUOKA

About this property

Hotel New Otani Hakata

Hotel with a 24-hour front desk, a short walk to Tenjin Underground Mall
A bar/lounge, a coffee shop/cafe, and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Hotel New Otani Hakata offers 372 accommodations with safes and slippers. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the great public transit around Hotel New Otani Hakata. During your stay, you're just a quick walk from Tenjin Underground Mall. Free WiFi in public areas, a bar, and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Sembazuru
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the helpful staff and the proximity to public transportation
  • 8 minutes by foot from Tenjin Underground Mall and a 1-minute drive from Canal City Hakata
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel New Otani Hakata also features multilingual staff, concierge services, and dry cleaning/laundry services. Parking is available for a fee.

Smoking is allowed in designated areas at this Fukuoka hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Sembazuru - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Green house - This restaurant specializes in Eastern European cuisine and serves breakfast, lunch, and dinner. Open daily.
The Castillian Room - This restaurant specializes in Eastern European cuisine and serves lunch and dinner. Open daily.
Taikanen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (JPY 1500 per day)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 3500 for adults and JPY 2000 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Sembazuru
  • Green house
  • The Castillian Room
  • Taikanen

Family friendly

  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • Lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV/satellite channels

Food and drink

  • Electric kettle
  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3500 for adults and JPY 2000 for children
  • Self parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children 4-12 years old for breakfast.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Hotel New Otani Hakata Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 640 out of 1005 reviews
Rating 8 - Good. 275 out of 1005 reviews
Rating 6 - Okay. 69 out of 1005 reviews
Rating 4 - Poor. 16 out of 1005 reviews
Rating 2 - Terrible. 5 out of 1005 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Hye

Stayed 3 nights in Oct 2024

10/10 Excellent

Danette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service provided Taxis, takubin, amenities, very service oriented
Stayed 3 nights in Oct 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Aug 2024

10/10 Excellent

Nga Woon

Stayed 4 nights in Aug 2024

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff gave superb service and rooms were spacious for Japan.
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our time here. The staff were very helpful and were very patient as there were a couple times that communication was a little challenging. The room was spacious and comfortable and I really liked how clean everything was. The food in the hotel's restaurants was excellent. There are a lot of places to shop in the area and transportation was easy as well. I really enjoyed my time at the New Otani and I would definitely stay here again!
Stayed 7 nights in Sep 2024

10/10 Excellent

Jongwon, Seoul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned but clean hotel. Nearby subway and markets.
Stayed 2 nights in Sep 2024

8/10 Good

Masashi

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

satoyo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and clean room!
Stayed 1 night in Aug 2024

10/10 Excellent

Van, san diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in city center.
Stayed 3 nights in Jun 2024

6/10 Okay

Jefferey

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Very friendly staff and service, Hotel is old and show it’s wear and tear, however there was a lot of fungus in our bathroom which made things a little uncomfortable
Stayed 2 nights in Aug 2024

6/10 Okay

charley

Travelled with family
Liked: Cleanliness, staff & service
Cost effective hotel & big room
Stayed 4 nights in Jul 2024

10/10 Excellent

Kanghee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jul 2024

8/10 Good

Philip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs were really nice and attentive. We traveled with 2 adults 2 eleven yrs old. Bed was a bit small but we made it work. Room was clean. It was in a great location and would highly recommend it to everyone. It was close to shopping, subways, and great local restaurants down the street. There is no laundry or microwave at this hotel. But laundromat is only a 5 mins walk away. Would stay here again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff are friendly and the rooms are clean (and spacious!). It is close to the train station, and the neighborhood is very lively. Two issues that I think would help the hotel to improve: 1. The wifi didn't work well, even after the staff brought another device specifically for our room. 2. They charged me extra for the room phone, even if I just dialed the front desk to ask for the wifi issue.
Stayed 4 nights in Jul 2024

6/10 Okay

Daniel, Portland

Travelled with family
Liked: Cleanliness, staff & service
Convenient location .
Stayed 1 night in Jul 2024

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from hotel staff was excellent. Easy to get a taxi at the lobby. Room is spacious with good wifi and Smart TV
Stayed 3 nights in Jun 2024

10/10 Excellent

Choo Hyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and clean room. Breakfast buffet was good. Lot of shopping option in the hotel and nearby
Stayed 1 night in Jun 2024

6/10 Okay

Philip A

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room is a comfortable size but the amenities are outdated, the room has a smell. Air con though put on lowest temperature and highest fan, still not cold. Found hair that was not mine (different colour and length) on the bath tub. Cup filled with tea from morning not washed. Pillow too low (had to use three pillows) and mattress not comfortable.
Stayed 2 nights in Jun 2024

10/10 Excellent

Peter

Stayed 10 nights in Jun 2024

10/10 Excellent

cindy

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Glad that we decided to stay in this hotel. Though the hotel is abit dated, the beds are comfy and hotel is overall clean. Very near to 2 or 3 stations to travel around. There is a bus stop beside the hotel too. There's a 7-11, family mart and super market within 5mins walk fr hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

Po Po Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel with very friendly staff
Cozy hotel with very friendly staff. Convenient location with restaurants and 24 hours convenience stores nearby.
Stayed 1 night in Jun 2024

8/10 Good

Zi Xuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept, efficient front desk check in, 1-2 min from watanabe dori station, 3 min walk to sunny supermarket, <10 min walk to nearby eateries. However, some of the furniture are quite old, and the hotel is pretty pricey to be honest. I give it an overall 8/10, 2 points lacking due to old furniture and steep price.
Stayed 4 nights in May 2024

10/10 Excellent

Tanny, Elmhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near bus stops and local subway. Caring staffs. Room Service is excellent. Prompt response if needed somethings. I recommend this hotel for your stay. I stayed 5 nights here with full satisfaction
Stayed 1 night in May 2024