4/10 Poor
L T., Phoenix, USA
27 Jul 2024
Liked: Cleanliness
Clean house but poor host communication
Check in was simple, the house was clean, well stocked, and equipped with everything you need, including kitchen cookware. However, the Internet went out on the first day, and when we contacted the host about it, they gave us instructions that didn't resolve the issue, and then became completely unresponsive after that. Instead, they kept sending us auto replies advertising their property. The Internet issue appears to have been an issue with AT&T, and the display said to contact them, which we told the host, but the host never did anything. We're tech savvy people, so this was not an error on our end. We stayed for 4 days, and the Internet didn't work the entire time. This host account is also handled by a team of people, so replies aren't consistent, and they send you a lot of unrelated auto replies, which is really annoying when you have a question you need an answer to. They also use this account to advertise their real estate business and will solicit you even after your stay is over. I did not consent to getting spammed like this. Also, the AC can't keep up with the heat in the living room, so the common areas of the house gets hot, but the bedrooms will be freezing cold. The AC is also really loud in one of the bedrooms. This was not quite a deal breaker, but just a heads up if you're sensitive to the heat or are a light sleeper. But given the poor communication, unresolved issues, and the solicitation, we don't recommend staying here.
L T.
Stayed 3 nights in Jul 2024