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Hotel Carlton

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Carlton

View from property
Aerial view
Front of property
Double Room
Standard Room | Street view

Reviews

7.2 out of 10

Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Karlstr. 11, Frankfurt, HE, 60329
  • Kaiserstrasse
    3 min walk
  • Bar Shuka
    1 min walk
  • Frankfurt (ZRB-Frankfurt Central Train Station)
    3 min walk
  • Frankfurt (FRA-Frankfurt Intl.)
    22 min drive

Room options

View all photos for Twin Room

Twin Room

Twin Room

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

  • Sleeps 1
  • 1 Twin Bed

Similar properties

Room

The Domicil Hotel Frankfurt City

Pet-friendly
Free WiFi
Breakfast available
Laundry
3.8 out of 5, Good, (453)
The price is €56
for 1 night
includes taxes & fees
1 Jan - 2 Jan
The Domicil Hotel Frankfurt City

About this property

Hotel Carlton

Hotel with a 24-hour front desk, near Alte Oper
Along with a 24-hour front desk, this hotel has express check-in and express check-out. WiFi in public areas is free. Additionally, a hair salon, a front-desk safe, and multilingual staff are onsite. Housekeeping is not available.
Hotel Carlton offers 28 accommodations with minibars and safes. Cable television is provided.

Bathrooms include showers and hair dryers. This Frankfurt hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested.

Our customers tell us they can't get enough of the helpful staff at Hotel Carlton. During your stay, you're just a quick walk from Financial District. Enjoy features like free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include newspapers, a front-desk safe, and a multilingual staff
  • Within a 15-minute walk of Frankfurt Trade Fair and Alte Oper
Hotel Carlton offers its guests a vending machine, multilingual staff, and express check-in. WiFi is free in public spaces. The business-friendly Hotel Carlton also features express check-out, a hair salon, and a front-desk safe.

Smoking is allowed in designated areas at this 3-star Frankfurt hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Languages

Azerbaijani, English, Farsi, German, Polish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: EUR 10 for adults and EUR 10 for children

Family friendly

  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • No housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Cots/infant beds (surcharge)
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 15-inch TV
  • TV channels

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per day.
  • Cribs (infant beds) are available for EUR 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Crib (infant bed) fee: EUR 25.0 per night
  • Rollaway bed fee: EUR 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 1230903282
This property accepts major credit cards; cash is not accepted
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Carlton Frankfurt
Hotel Carlton Frankfurt
Hotel Carlton Hotel
Hotel Carlton Frankfurt
Hotel Carlton Hotel Frankfurt

Hotel Carlton Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 54 out of 197 reviews" "
Rating 8 - Good. 65 out of 197 reviews" "
Rating 6 - Okay. 37 out of 197 reviews" "
Rating 4 - Poor. 22 out of 197 reviews" "
Rating 2 - Terrible. 19 out of 197 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Shower head fixed with tape. Some traces of black mold on shower railing. 1 piece of toilet paper in bathroom at check in. Very nice staff but in sketchy area near train station with many people on drugs. Convenient location near main station
Stayed 2 nights in Jul 2024

2/10 Terrible

Rey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Matthew

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never recommend to anyone to stay here
Extremely small room, extremely narrow door to get in to the shower even for an average person, the toilet sitting so tiny and tight space, no proper bath towel, the TV doesn't work at all, the area is very loud and very busy with drunk people.
Stayed 2 nights in Jun 2024

4/10 Poor

Gary

Disliked: Property conditions & facilities
The area location was not the best No aircondioning
Stayed 1 night in May 2024

10/10 Excellent

SATIAMSINGH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is situated within walking distance from the train station and as well the frankfurt messe for someone going there for exhibition purpose. And mostly many restaurant nearly opened up to late night
Stayed 1 night in Apr 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good hotel. I wish they keep some fruits like bananas and oranges in the breakfast.
Stayed 2 nights in Apr 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist created rules to scam me.
The receptionist created rules to scam me. The receptionist (a woman with blond hair) tried to scam me by making up rules at late night. During my stay, my guest came over for a few hours during the day since it was a rainy day. The woman at the reception said, "You are not allowed to bring guests over or you have to pay 100 EUR for that". She was lying since she was avoiding eye contact, moving around, picking up stuff, pointing at different objects and mentioned that wasn't her idea to charge me but her colleague. Then she said, "But I will reduce it to 20 EUR and you have to pay now". At the moment I understood it was a scam yet I had to pay to avoid further conflict which would destroy my whole trip. I checked everywhere on the regulations of the hotel and nowhere mentioned that I have to pay for a visit of a guest during the day. This experience is one of the worst experiences, 20 EUR is not that big yet I don't want to run into it, disgusting behaviour and unacceptable. I'd love to mention this to make sure other people don't run into the same issue which would turn off their travel experience. After all, I would NOT recommend this hotel Carlton to anyone who plans to stay here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities
All the best
Stayed 1 night in Mar 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a good part of Frankfurt. A lot of things to do near by.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Likely twined and modelled on a Victorian prison from the 1950’s I cut my stay short to go to another hotel after one night.
Stayed 2 nights in Feb 2024

6/10 Okay

PETER

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Bryan

Good area to stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Batbayar

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to main train station
Hotel is very basic but very clean. Staff are very helpful and friendly. Close to main train station.
Stayed 1 night in Nov 2023

4/10 Poor

Andrea

Stayed 2 nights in Nov 2023

8/10 Good

Randolph

Liked: Property conditions & facilities
Nice Mom and Pop place. Not expensive. Close to Main Train Station in Frankfurt.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yuliya

Liked: Staff & service
Everything Was great. The room was very clean but very old bathroom
Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well positioned budget hotel
This is a budget hotel, as reflected in the price, but it's clearly in need of a bit of investment. The rather flattering pictures of the rooms belie the rather cramped reality, and some of the furniture and fittings were well past their sell-by date. On the plus side, the hotel is handily placed for the station, which is about 200 metres away, and staff went out of their way to be helpful.
Stayed 2 nights in Sep 2023

8/10 Good

Yared

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price is very good.
Stayed 1 night in Sep 2023

10/10 Excellent

Chaz Mullen

Liked: Amenities
Very good for what you pay
Stayed 1 night in Aug 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service
The staff here were top notch. Walking to and from the property was a little unnerving, the area is not great but the security inside the hotel was very good, and I felt safe once I was inside. Very good bread and butter quality living space-everything you need and nothing you don't for a good price.
Stayed 2 nights in Jul 2023

2/10 Terrible

Srinivas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience ever!
This is the worst hotel ever that I stayed in. It did not have A/c or even a fan in the room. The hotel itself is located in a very shady area with lot of homeless people on the streets. The elevator could not fit more than one person and 2 suitcases. The receptionist told us that we should deposit the key with him every time we step out. It costed me $135 per room per night in June'2023. I was so frustrated that I checked out within 2 hours after booking a room in a nearby Hotel Hilton for $150 per room per night which is a standard classy hotel for just $15 more. Hotel Carlton is not even worth free stay. I lost all the money that I spent in booking 2 rooms for 3 nights, but I still preferred to check out without using it for more than 2 hours.
Stayed 3 nights in Jun 2023

4/10 Poor

Jehan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023