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OYO Hotel Palma Real

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for OYO Hotel Palma Real

Outdoor pool
Terrace/patio
Exterior
Reception
Down duvets, pillow-top beds, in-room safe, desk

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
Carretera Federal Tulum-Coba km 21.5, Mza. 17 Lt. 4, Francisco Uh May, QROO, 77796
  • Tulum Monkey Sanctuary
    11 min drive
  • Gran Cenote
    13 min drive
  • Tulum Mayan Ruins
    23 min drive
  • Tulum Intl. Airport (TQO)
    69 min drive

Room options

View all photos for Standard Room (Three beds)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room (Three beds)

  • 13 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Basic Single Room

Down duvets, pillow-top beds, in-room safe, desk

Basic Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room

Down duvets, pillow-top beds, in-room safe, desk

Standard Room

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (Two beds)

Down duvets, pillow-top beds, in-room safe, desk

Superior Room (Two beds)

  • 15 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

  • 15 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Pet-friendly
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Free WiFi
4.4 out of 5, Excellent, (44)
The price is €68
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About this property

OYO Hotel Palma Real

Hotel in Francisco Uh May with a 24-hour front desk and an outdoor pool
Along with an outdoor pool, this hotel has dry cleaning and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and ATM/banking services.
OYO Hotel Palma Real offers 15 air-conditioned accommodations with safes. Pillowtop beds feature down comforters. Televisions come with satellite channels.

Bathrooms include bathtubs or showers. This Francisco Uh May hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Features at OYO Hotel Palma Real include free WiFi in public areas and self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry and luggage storage
  • 13 minutes by car from Gran Cenote and 11 minutes from Cenote Carwash
  • Pets welcome for a fee
OYO Hotel Palma Real offers its guests an outdoor pool, a terrace, and a garden. Public spaces have free WiFi. OYO Hotel Palma Real also features dry cleaning/laundry services and an ATM. Self parking is free.

Smoking is allowed in designated areas at this 3-star Francisco Uh May hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Outdoors

  • Garden
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Pillow-top mattress

Bathroom

  • Bath or shower
  • Private bathroom
  • Shampoo
  • Soap
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

More

  • Desk
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 15 per pet, per night

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • There is limited hot water on site.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Palma Real Francisco Uh May
Palma Real Francisco Uh May
Hotel Palma Real Tulum
Palma Real Tulum
Hotel Palma Real
OYO Hotel Palma Real Hotel
OYO Hotel Palma Real Francisco Uh May
OYO Hotel Palma Real Hotel Francisco Uh May

OYO Hotel Palma Real Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 75 reviews" "
Rating 8 - Good. 17 out of 75 reviews" "
Rating 6 - Okay. 26 out of 75 reviews" "
Rating 4 - Poor. 15 out of 75 reviews" "
Rating 2 - Terrible. 8 out of 75 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees dressed like they on the patio at home. Don't say anything. And nothing is clean. Bathroom dirty and the bed wasn't clean. I used my t-shirt to cover the pillow to get some sleep... need better customer service....
Stayed 2 nights in Mar 2024

6/10 Okay

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.
Stayed 7 nights in Jan 2024

8/10 Good

SERGIO ARMANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Antonia, Grand Prairie

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The bathroom had a strong smell like urine. The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.
Stayed 8 nights in Jan 2024

2/10 Terrible

Gilberto

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool is dirty, room smells like humidity, walls have filtrstions, no restaurant in the place.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

4/10 Poor

Amber H., USA

low budget
first dont put toilet paper in the toilet ! thairs no sighns telling you , and they wont plunge your toilet till the next day . second he has the cutest dog , but dog barks alot in the morning and at night . and watch out for dog poop laying around . best part is it was buget friendly , you can catch a buss to and from holel from tulum . witch is cheeper than taxi by alot . its easy to find . and they will let you use thair microwave if your trying to keep a food budget . they only speak spanish . but will be friendly with you if you cant speak much spanish .
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Excellent customer service, clean rooms would stay here again!!
Stayed 1 night in Jan 2018

10/10 Excellent

Jamie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Lovely staff
Excellent. Nice to be away from the bustle of Tulum but within easy reach. Lots of local shops and places to eat. Good for access to Coba. Giovanni and Angela are great hosts and cook a very good breakfast that sets you up dor a day of exploring. Perfect if you have kids, we have a 4 yr old and a nearly 2 yr old. Well recommended

6/10 Okay

Jeff, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rural Jungle
Great place to stay. Off the beaten path and close proximity to the Ruins. Rural area east of Tulum near Mexican-Mayan village.Fifteen minutes to Tulum and beaches.

6/10 Okay

Ted, Bracebridge. Ontario

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
poor value for price
Staff were friendly, room was clean, bed was poor mattress on cement, pillows were very small, restaurant was not open. Had to drive 20+ km to eat. Ladder in pool broken so couldn't get in or out. couldn't get TV on. Overpriced for what we got.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel between Tulum and Coba
The rooms were fine, but the hotel looks as though it is struggling to survive. One of the two rooms we booked had only luke warm water at best in the shower. The towels and linen were clean but threadbare. There were no breakfast facilities onsite. When we asked about the "included" breakfast, we were told that there was a restaurant down the road where we could have breakfast. It was over a mile away. We had to drive into Tulum for our meal in the evening.

8/10 Good

Maria571, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe hotel...
This hotel is not close to the beach but it's exactly what we wanted and needed. The hotel is small, quiet, very clean and safe. We were looking for someplace like this to cut the travel time from having to drive to Playa del Carmen to the ruins in Yucatan. Jose the manager there was always attentive to our needs, and always ready to give advise on food spots etc... The rooms are super simple but what we needed. Good air conditioner, 2 clean beds and plenty of hot water with good water pressure. The TV only had one channel and usually on the channel the front desk was watching... But we didn't mind. The hotel also has a nice clean pool with a deep end and a shallow end that we took advantage of on our last night there.. All in all a very enjoyable stay and I would definitely return again..

8/10 Good

Tracey, Lewistown, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel for an awesome price
We loved the Palma Real. It was a little out of the way (about 13 miles from Tulum), but the price was very worth it. We had a rental car so it wasn't a big deal. It was hard to find in the dark initially because there are no street lights around, but once you get close, the hotel has a giant green sign that's easy to spot. The room was pretty good sized with tile floors and a comfy California King bed. It was cleaned and the sheets and towels were changed daily. The shower was ok - the water pressure wasn't great, but it was a clean hot shower after each day of doing tourist stuff. This is not a deluxe 5 star hotel - so don't stay here if that's what you want. Tulum has some of the best beaches in the world and the area tends to be more eco-friendly. Hostels are popular here. It is a place to go for the best beach experiences, food, drinks, swimming, snorkeling and awesome people. There are spas around if you want to be pampered. Just don't expect that at the Palma Real. It was exactly what we wanted, however, and we would stay there again. The pool looked nice, but we didn't use it. We stayed here in April and it was quiet and clean. There were some geckos around and it appeared that they were doing some remodeling to the building. All in all, I couldn't be happier with this hotel. This is Mexico - there are police checkpoints, bugs and mold. It's just a part of life. The negative reviews I have read all complain about these things so educate yourself before you go.

8/10 Good

robert, Ocean City, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum Budget Alternative
Clean budget hotel about 15 minutes from Tulum in small town of Francisco Un May. Good sized room, strong internet and very basic.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Budget stay for 1-2 nights
This is a basic accomodation on the road from Tulum to Coba. It's very budget friendly, no-frills option. The room has AC and TV, shelving and table with chairs. To use TV you need to leave a money deposit at the front desk. The property also has a pool and a small snack bar, neither of which we used. There is a 24 hr front desk/security person on duty. The room was reasonably clean but the sheets had stains which I didn't like. There is not much nearby in terms of cafes or grocery stores so for meals we drove to Tulum pueblo (~20 min).

2/10 Terrible

Kelly, VA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not able to check in to the hotel because when we arrived, the receptionist said that all of the rooms were completely booked. He did not speak any English at all, which was fine, we were knowledgeable of some Spanish. We had reservations through hotels.com but the receptionist still would not help us. So we had to drive around until we found a new place to stay; we ended up paying a lot more than we had anticipated. This was a very bad experience and we will not plan to stay there again.

4/10 Poor

G Walton, United Kingdom

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Uninspiring
The room was adequate, clean and the bed comfortable. Couldn't get on to internet with wifi and I thought I had requested breakfast and been given a price. There was no breakfast. The surroundings to the hotel were untidy and poor - pool was OK, not totally clean with no decent relaxing area. No effort made here to make guests want to come back.

6/10 Okay

Vamshi, Toronto

Liked: Staff & service
Perfect stopover
We stayed overnight at this hotel on our road-trip to western yucatan. It is an affordable and clean hotel with good service and friendly staff. A little away from the city but fantastic for the price we paid. Also gave us a chance to visit the nearby village and experience local food and lifestyle. Equal distance from Tulum and Coba.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
budget hotel that should have been cleaner
This is obviously a low-cost alternative to staying in Tulum (i.e. it's about 20km outside of town), which is why we chose it. The price was right, but even for the low price, some things should have been better. For example, there was a rat running around reception when we checked in. The room had a lot of bugs (to be fair, the area has a lot of bugs). The pool was not clean. "TV" was one channel that was connected to all other TVs in the hotel. If expectations are really low, then this place is fine and a good way to save money. But I stayed in several budget hotels in Mexico, and this was probably the worst.

8/10 Good

jaapv, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
We planned one night, and stayed three. The hotel is small, fully renewed and looks good. The staff is friendly and helpful. There was some misunderstanding about payments (1 night Expedia and 2 nights direct) but the staff solved it professionally and easily. The pool is good, even though the tiles, both inside the room and between the pool and the room are extremely slippery when wet: be careful! Little restaurants in the nearby village are good value for money, especially La Paisana. If you like to see an authentic Mayan village that is NOT a tourist trap, drive to the roundabout near Coba, turn right and stop halfway between there and Punta Laguna. A sign at the left hand side of the road invites you to a 'zoological park': we visited the village and had the best possible experience. Punta Laguna itself is a tourist trap (expensive, very organised). Back to the hotel: the rooms are clean, the bathroom adequate. A light near the bed would have been comfortable, as well as a roof fan (the aircon is too loud to run overnight). The only minus is the noise of the road, but despite being rather noise sensitive that did not stop us from booking three in stead of one night.

2/10 Terrible

Frequent traveler, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is just not a nice place to stay. The location is bad. It is halfway between Coba and Tulum and there is no place to eat except one small palapa that closes before dinnertime. When it rained the entire lobby filled with water and the tile floors became quite dangerous. The bathroom door would not close so there was no privacy in a 3 person room. We were provided with one roll of toilet paper and one shampoo daily for 3 people. The linens are old and threadbare. None of us would willingly stay there again.

4/10 Poor

ang

Disliked: Staff & service, property conditions & facilities, room comfort
At the right price...it's ok
Very basic rooms, very noisy air con (almost unbearable), no food but local restaurant nearby is ok. Owner helpful and welcoming.

4/10 Poor

Jacque, Progreso, Mexico

Liked: Cleanliness
Disliked: Room comfort
Ok for 1 night
The hotel was very clean and the management people were relatively friendly. The king size bed in our room was as hard as a rock as was the pillow. The TV in our room only received one Spanish channel. They did accommodate us with hot water for our tea in the morning.

4/10 Poor

Mutsley, Saint Paul, MN, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Do not go to this hote.....not a good place.
While staying at this hotel....they were starting a remodel and we were in the pool and they were chiseling out cement from the 2nd floor and some of the cement was coming into the pool. So we felt we needed to get out of it. Breakfast the first morning was dreadful and we had to ask for it . it was not offered. The second morning we stuck with fruit and it was better, when we sat in the restaurant she just sat behind the counter and kept eating, I finally punched breakfast into my translater, where I switched it to Spanish and she nodded her head, yes. . The air-conditioner was above our bed and it was VERY loud and interrupted our sleep. The last day they were knocking out the cement very early and cement was flying everywhere and mostly into the pool. We were very happy to be leaving this hotel and would not recommend it to anyone.