2/10 Terrible
William
Travelled with family
23 Oct 2024
Liked: Staff & service
Worst experience of my life!
During Hurricane Helene we had to evacuate Fort Myers Florida we had reservations at this hotel for two nights. One night before the hurricane I called to tell them that we needed to extend an evening because the hurricane hit shifted and was now coming later. When I called the front just girl told me that no they were closed those days. I said you could not possibly be we have reservations we have a hurricane coming and everybody sold out I have a husband with Alzheimer's and a 99 year old man with me along with myself and the caretaker of the 99-year-old. She said oh somebody was supposed to call you they'll be calling you tomorrow. That was the day of the hurricane. I will never ever ever even attempt to say this place again. When there is somebody's life in danger and we have been evacuated and I have an husband with Alzheimer's and a neighbor that's 99 years old with me and they close the place without telling us the day before. No phone call nothing if I hadn't have called them to extend I never would have known we would have shown up at the hotel with no place to stay in the middle of a hurricane. I would not recommend this place to anybody anytime ever!
William
Stayed 2 nights in Oct 2024