4/10 Poor
Tasha
Travelled with family
22 Oct 2024
Disliked: Staff & service, amenities, property conditions & facilities
I first thought that it was a nice property, but many of the amenities were unavailable which was not mentioned on the website when I booked the hotel. The ice machine on the first floor was broken so we had to use the one on the third floor, which was inconvenient for my handicapped father. Our toilet was cracked and I notified the front desk the first night and no one ever came to look at it. It was still leaking when we left 2 days later. Beware that they do not clean the rooms daily, or even every other day. I was told by the front desk that they clean every 3 days, if I had known that I would not have booked the room. The breakfast provided was very basic, nothing tasted good. The hotel needs to provide better service for its guests. I will not stay here again.