Terrible service. They cancelled my reservation right in the middle of my way there, and they actually did it after I asked about the instructions to get in the room, for the record they said they would issue a refund that would take 24-48hrs and they never did it I had to contact an agent on the app to make the process of refund and wait 15 days to get my money back and find another place to sleep that was way more expensive cause it was in the last minute of the day, they ruined the peace of the travel for my boyfriend and I, we had to change the plan that we did for a week, we trusted this hotel and we got disappointed. I understand sometimes there are things out of control for everybody but this time was just terrible service and communication, they had to tell me I had to do my own process with the refund and they had to let me know what was going on with the hotel BEFORE I ask them. I would never make a reservation with this hotel.