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Hotel Alessandra

2.0 star property
VIP Access

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Photo gallery for Hotel Alessandra

City view
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Single Room
Exterior
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Borgo Santi Apostoli 17, Florence, FI, 50123
  • Historic Centre of Florence
    ‪1 min walk‬
  • Ponte Vecchio
    ‪2 min walk‬
  • Piazza della Signoria
    ‪3 min walk‬
  • Florence (FLR-Peretola)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, River View (Baccio)

Suite, River View (Baccio)

Suite, River View (Baccio)

  • 60 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 23 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Classic Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

  • 11 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Private Bathroom (External)

Single Room, Private Bathroom (External)

Single Room, Private Bathroom (External)

  • 11 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 23 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Double Room, River View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room, River View

  • 17 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Basic Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Basic Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View | City view

Deluxe Room, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Hotel Alessandra

Riverfront Florence hotel in Duomo with a bar
A bar/lounge, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a library, tour/ticket assistance, and a front-desk safe are onsite.
Hotel Alessandra offers 25 air-conditioned accommodations with safes and hair dryers. Televisions come with satellite channels.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of the sightseeing around Hotel Alessandra. During your stay, you're just a quick walk from Historic Centre of Florence. Free WiFi in public areas, a bar, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Steps from Salvatore Ferragamo Museum and 3 minutes by foot from Piazza della Signoria
Hotel Alessandra offers its guests a library, tour/ticket assistance, and concierge services. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel Alessandra also features dry cleaning/laundry services, room service (during limited hours), and a front-desk safe.

This Florence hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking for EUR 28.00 per day; discounts available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:30 AM: EUR 13 for adults and EUR 13 for children
  • 1 bar
  • Room service available

Family friendly

  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV/satellite channels
  • TV

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 6:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 13 for adults and EUR 13 for children
  • Nearby parking fee: EUR 28.00 per day (328 ft away)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:30 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Alessandra Florence
Alessandra Hotel
Hotel Alessandra
Hotel Alessandra Florence
Hotel Alessandra Hotel
Hotel Alessandra Florence
Hotel Alessandra Hotel Florence

Hotel Alessandra Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 439 out of 700 reviews
Rating 8 - Good. 194 out of 700 reviews
Rating 6 - Okay. 44 out of 700 reviews
Rating 4 - Poor. 13 out of 700 reviews
Rating 2 - Terrible. 10 out of 700 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Eurico

Stayed 1 night in Nov 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! The whole place was very clean and we loved our view from the room. The entire staff were incredible nice and went above and beyond. We will definitely be back and recommend this hotel for anyone visiting. Thank you so much!
Stayed 3 nights in Nov 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the area where this property is. Walkable to a lot of places- the Duomo and surrounding area.
Stayed 1 night in Nov 2024

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central city location. The entire staff made us feel at home and went out of their way to make sure that all of our needs were met. Would highly recommend it!
Stayed 6 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & helpful desk staff (especially Monte like the Python). Nice basic breakfast. Only downside is the number of steps to climb. Would stay here again.
Stayed 3 nights in Oct 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service
The staff here were simply FANTASTIC! I cant say enough wonderful things about them. PLEASE NOTE: there are 2 flights of stairs to get to the lobby and another if you are on the 3rd floor. Getting luggage situated was a struggle. If you are fit and travel light its fine. We had 4 suitcases so less fine. It's definitely older (there is an actual door key) and no frills. It was clean and we had no complaints except the lack of elevator. It was centrally located and we walked everywhere
Stayed 4 nights in Oct 2024

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a top rated stay during our tour of Italy! We booked a gorgeous view of the river and it was exactly as expected. Very friendly staff and also a stellar breakfast!
Stayed 5 nights in Oct 2024

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location by Ponte Vecchio. Very friendly staff!
Stayed 3 nights in Oct 2024

10/10 Excellent

Esteban

Liked: Property conditions & facilities
Staff was very helpful, perfetct location.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated that this hotel is central and very accessible, with a very friendly helpful staff on site. The room is not luxurious, but clean and spacious- and most importantly, quiet! I would absolutely stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Sheldon Erich

Stayed 1 night in Sep 2024

4/10 Poor

stephanie

Stayed 1 night in Oct 2024

2/10 Terrible

Caley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost!
Booked a 2 night stay at this hotel. Before arriving, they communicate to utilize a parking garage as there’s driving restrictions in Florence and can’t access the hotel with a vehicle. When we booked the parking garage, they informed us they opened at 7:00 am and needed 1 hour to get the vehicle. This wouldn’t allow us enough time to drive to the airport to make our flight. When we reached out to the hotel (well within the cancellation period) they told us the owner wasn’t in until the morning. The issue was being pushed, hotels.com was also advocating for us due to the situation and the length of cancellation given but the owner refused to refund the second night. It was bad enough we were robbed of our money, but the icing on the cake was the construction- removing of ceramic tiles which was extremely noisy, our room was beside the front desk which you heard everything, and the bed was by far the worst I’ve seen in a hotel. Extremely hard, and rooms outdated as the wallpaper was peeling. The location is good, but there’s plenty more hotels in the area. We’re frequent travellers and this is by far the worst hotel we’ve ever stayed in. Hoping to save someone a terrible experience like we had. Avoid at all cost!
Stayed 2 nights in Oct 2024

8/10 Good

Sharon G.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Nice clean updated room. The entire staff is friendly and helpful. This is not your place if you have mobility issues. There are many stairs.
Stayed 2 nights in Oct 2024

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a Gem!! Perfect location, walkable to everything. Wonderful breakfast buffet, they even had gluten free croissants avail! Most importantly the Staff! So kind, helpful, funny and attentive! As an added bonus there is a cute little terrace on the roof where you can relax and enjoy a glass of wine. We loved everything about this property and would highly recommend. #Amore 💜
Stayed 2 nights in Sep 2024

6/10 Okay

Gerard, Monmouth Junction

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lobby was on the second floor. Four flights of stairs. There was an elevator after two flights, however it was small and could not hold a lot of weight. Nor did it look very safe. So the check-in and check out process were difficult with luggage. We had a junior suite. It was spacious and clean but there wasn’t much furniture and the the furniture that was there was not in the best of shape. The staff were very friendly and helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kathlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff- very gracious and helpful. Great location on a quiet street (with great restaurants), super close to to Arno, the Uffizi, the Ponte Vecchio - walkable to all other sites. Spacious room with high ceilings, charming view.
Stayed 3 nights in Sep 2024

4/10 Poor

Elmer

Stayed 4 nights in Jul 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the hotel. Easy walking to train station and all the sights. Staff was very friendly and helpful. Room was very clean. Highly recommend
Stayed 3 nights in Sep 2024

10/10 Excellent

Ana, Brockton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**Hotel Review:** Had a wonderful stay! The hotel was incredibly welcoming, clean, and full of character. The location was perfect for exploring the city. The highlight was definitely the concierge, "Me Amore Monty"—he was amazing, super friendly, and made the stay even more special. Highly recommend!
Stayed 3 nights in Sep 2024

6/10 Okay

Lois

Travelled with family
Liked: Staff & service
Disliked: Amenities
Have to climb 2flights with luggage before you get to lift. Very small lift to reception area.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mara, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect place to stay! We will be back! Staff was awesome! Hotel beds and amenities were great! The full breakfast was the best. Location is central to everywhere !! 5-stars from us!
Stayed 4 nights in Sep 2024

10/10 Excellent

Mary

Stayed 6 nights in Aug 2024

10/10 Excellent

Meghri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Alessandra hotel, it was clean and the staffs were friendly and helpful. The location of this hotel is perfect, close to everything.
Stayed 4 nights in Sep 2024