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Mercure Fátima

4.0 star property

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Photo gallery for Mercure Fátima

Exterior
Meeting facility
Sports facility
Privilege, Room, 1 King Bed
Privilege, Room, 1 King Bed

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
  • Laundry
  • Room service

Explore the area

Map
Rua Conego Manuel Nunes Formigao 4, Ourem, Santarém, 2495-417
  • Museu de Cera
    ‪1 min walk‬
  • Church of the Most Holy Trinity
    ‪4 min walk‬
  • Monumento Natural das Pegadas de Dinossaurios da Serra de Aire
    ‪6 min walk‬
  • Monte Real Air Base (QLR)
    ‪43 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 King Bed, View

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed, View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Fátima

Eco-certified hotel with a 24-hour fitness center and a 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Mercure Fátima offers 72 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Mercure Fátima. During your stay, you're just a quick walk from Sanctuary of Our Lady of Fatima. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy Portuguese cuisine while dining at Casa Platano
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Church of the Most Holy Trinity and 8 minutes by foot from Chapel of the Apparitions
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Mercure Fátima. Parking is available for a fee.

This 4-star Fátima hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.
Casa Platano - This restaurant specializes in Portuguese cuisine and serves lunch only.
Plane Tree Bistro - This bistro specializes in Portuguese cuisine and serves brunch, lunch, and dinner. A children's menu is available. Open daily.
Plane Tree Bar - Onsite lobby lounge. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 10 per day)
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 15 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Casa Platano
  • Plane Tree Bistro
  • Plane Tree Bar

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Low-height worktop and sink
  • Low-height view port in door
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch smart TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Self parking fee: EUR 10 per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 9564

Property is also known as

Mercure Fátima Hotel
Mercure Fátima Ourem
Mercure Fátima Hotel Ourem
Mercure Fátima (Opening January 2021)

Mercure Fátima Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 284 out of 324 reviews
Rating 8 - Good. 31 out of 324 reviews
Rating 6 - Okay. 5 out of 324 reviews
Rating 4 - Poor. 0 out of 324 reviews
Rating 2 - Terrible. 4 out of 324 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carlos, New York

Stayed 2 nights in Sep 2024

8/10 Good

Judith

Stayed 2 nights in Nov 2024

10/10 Excellent

EDUARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. Conam is a real star and has helped us meet all our needs.
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The retraction shades are great. Great views of the Heart statue. Location is the best. Very convenient, walkable and safe.
Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great location, amazing staff, great breakfast and great dinner.
Stayed 1 night in Nov 2024

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is our second visit to the Mercure Hotel. Overall, the hotel is nice, and the front desk service is excellent. It is conveniently located near the basilica, and the breakfast offered is superb. The Platano restaurant is also a must-try, and the shopping store has everything you might want or need. I am giving the hotel four stars instead of five because when we returned to our room after spending the afternoon at the basilica, we found that there was no shampoo or conditioner provided. We had not brought our own because we were only staying for one night and had left our luggage in the car ( it was past 11 pm). When I called to request shampoo, the representative informed me that the cleaning staff would deliver it the next day. However, if I needed it immediately, there would be a charge of €15. I believe it was the hotel's responsibility to provide basic amenities like shampoo and conditioner, rather than ours.
Stayed 1 night in Nov 2024

10/10 Excellent

Javier, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short time but excellent staying
Stayed 1 night in Oct 2024

10/10 Excellent

Sergio M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable
Habitacion amplia, comoda y limpia. Muy cerca del santuario, restaurants, negocios.
Stayed 1 night in Oct 2024

10/10 Excellent

Maisie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Leonardo, Rouse hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel ! New
Stayed 1 night in Oct 2024

8/10 Good

Ha Viet Cong

Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

carlos

Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and modern facilities and close to everything. Car parking was good and staff helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

VIOLETA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the hotel. The food at the Planetree restaurant was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Avigdor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

CAMI, Coral Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the churches. Very quiet room.
Stayed 1 night in Sep 2024

10/10 Excellent

Adulcinia O R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very modern hotel with parking. Interesting bed/bath layout. Not very practical if sharing the room with a friend, no issues if sharing with a partner. Expensive breakfast. Nice gift shop.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bassel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel .
Stayed 1 night in Sep 2024

10/10 Excellent

IRIS, Hawthorne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Help were awesome..
Stayed 4 nights in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean and the food in the restaurant is top notch. The room is modern and I love the bath products.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Hotel was wonderful.
Stayed 2 nights in Aug 2024