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Matala Bay Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Matala Bay Hotel

Seasonal outdoor pool, open 6:00 AM to 11:30 PM, pool umbrellas
Deluxe Quadruple Room (Family-Open Plan)
Seasonal outdoor pool, open 6:00 AM to 11:30 PM, pool umbrellas
Front of property
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Pool
    Pool

Explore the area

Map
Matala, Faistos, Crete Island, 70200
  • Beach of Matala
    5 min walk
  • Roman Caves
    8 min walk
  • Red Beach
    18 min walk

Room options

View all photos for Deluxe Quadruple Room (Family-Open Plan)

Deluxe Quadruple Room (Family-Open Plan)

Deluxe Quadruple Room (Family-Open Plan)

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Deluxe Triple Room

In-room safe, individually decorated, individually furnished, desk

Deluxe Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use

Standard Double Room Single Use

  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

About this property

Matala Bay Hotel

Bayside hotel with bars and a seasonal outdoor pool
Along with a restaurant, this hotel has 2 bars/lounges and a poolside bar. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 coffee shops/cafes, a snack bar/deli, and coffee/tea in a common area.
Matala Bay Hotel offers 75 accommodations with safes and hair dryers. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. 25-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads.

This Faistos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Matala Bay Hotel, you're just a quick walk from Beach of Matala. Free WiFi in public areas, free self parking, and 2 bars are available.
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Options for a bite to eat or a refreshing drink include 2 coffee shops/cafes, a restaurant, a poolside bar, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a playground and bike rentals
  • Within a 10-minute walk of Beach of Matala and Roman Caves
Matala Bay Hotel offers its guests a seasonal outdoor pool and a children's pool. There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the family-friendly Matala Bay Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Faistos hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Matala Bay Hotel has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Languages

English, French, German, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Free secured, uncovered extended parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: EUR 10 for adults and EUR 5 for children
  • 1 restaurant and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in a common area
  • Hosted evening meal available daily for a fee of EUR 15

Things to do

  • Access to nearby outdoor pool
  • Bike rentals
  • Children's pool
  • Playground
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Massages

More

  • Communal living room
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 25-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: EUR 15

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival.
Property Registration Number 1289344

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 6:00 AM to 11:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Matala Bay Hotel
Matala Bay Hotel Faistos
Matala Bay Faistos
Matala Bay Hotel Hotel
Matala Bay Hotel Faistos
Matala Bay Hotel Hotel Faistos

Matala Bay Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 93 reviews" "
Rating 8 - Good. 38 out of 93 reviews" "
Rating 6 - Okay. 13 out of 93 reviews" "
Rating 4 - Poor. 5 out of 93 reviews" "
Rating 2 - Terrible. 8 out of 93 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Liliana

Travelled with family
Liked: Cleanliness
Location of the hotel was good and it had a pool which was useful on windy days and unusual for the area. The food at breakfast was very repetitive, however it was nice to have fresh yogurt and honey. At dinner, no soft drinks or water were provided which is the first time we’ve ever encountered this on a half board package. If we wanted water, we had to buy a 500 ml bottled water for 1€ which was 25 cents in local stores. The room was a nice and beds were made everyday, although linen and towels could have been changed more often. Not all staff were friendly and made us feel uncomfortable at times.
Stayed 11 nights in Jun 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Matala
The room was basic and a little dated, although the bathroom had been upgraded and was very nice. I was disappointed there was no tea/coffee making facilities in the room. Pool and restaurant were both lovely. Breakfast choices were excellent and varied. All in all a great stay.
Stayed 2 nights in Jun 2023

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Pool is good, rooms are clean, it's a bit dated and showing it's age, some repairs are needed, shower tap fell off, airco rattles, bannisters are badly fixed, broken tiles. Some staff are sometimes very rude.
Stayed 8 nights in Sep 2022

8/10 Good

Alessia

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice pool, good position. Good breakfast. However, the room is very small and the airconditioning was stinking. All in all good value.
Stayed 4 nights in Jul 2022

10/10 Excellent

Orsolya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the beach.
The hotel is close to the beach. The hotel has own parking area. There is an elevator in the hotel. The rooms were clean, the staff was very nice. The breakfast and the dinner was tasty. This hotel was good choice for us. I recommend it for visiting Matala.
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bright & very handy hotel
Very clean & bright hotel only 7 minutes walk away from Matala beach. Helpful staff, nice pool & great Cretan entertainment on the Saturday night made this a very pleasant 2 night stay. Breakfast was provided too
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Nice pool. Good breakfast buffet. Walkable to the beach and everything. I would stay here again.
Stayed 2 nights in Jul 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Eileen

Liked: Cleanliness, property conditions & facilities
Was charged on my card even before I checked in, resulting in me incurring unnecessary charges. Very Simple room, without water provided. For a short walk to matala Bay as the only benefit.
Stayed 1 night in Sep 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Great breakfast Nice pool with bar
Stayed 1 night in Aug 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matala
Nice enough hotel. A bit worn down but served its purpose gallantly. Nice and friendly staff and a really good breakfast buffet. I can recommend a stay.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Does anyone work here?
Didn't see anyone at the front counter our whole stay. Only saw one person in the night but he said he was a friend of the owner. They left the keys to the room on the counter. Hotel felt unattended but overall the rooms were nice and everything worked out. Washroom smelt like seweage from the drain had to cover it with the garbage can.
Stayed 1 night in Nov 2017

6/10 Okay

kevin, bude,cornwall

Liked: Cleanliness
Disliked: Property conditions & facilities
Easy walk to beach
They let us book in early 10.30 am,it is out of season! Got to our room and could hear other people talking in the rooms both sides !,toilet flushing etc. The hotel is a German holiday company destination,not as we have any problems with that. The shower is very small with a curtain that sticks to you !. I always like to book breakfast with my stay and I noticed I could not see this on my booking with Expedia . As this is my first booking with Expedia and I constantly kept pressing ( breakfast) it wasn't registered on my booking. So in the morning I went to reception and the manager says yes you have breakfast,proceed downstairs,excellent we thought,and a reasonable breakfast was had ! We even paid for a extra night and on leaving the manager informs us we owe the hotel a cheap price for the breakfasts. Not so cheap.
Stayed 2 nights in Oct 2017

8/10 Good

Paul, Surrey

Liked: Cleanliness, staff & service, room comfort
Good location, away from the noise at night
Overall the hotel was good value for money. Staff are friendly. Did feel the the pool maintenace could be a bit better. Broken steps on the way to the pool. We enjoyed our stay there but it does fall a bit short of a recommendation from us.
Stayed 14 nights in Jul 2017

8/10 Good

ange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel 2 minutes from Matala Beach.
Great value hotel very close to Matala Beach. Good breakfast and very helpful staff.

8/10 Good

Bill, Essex

Liked: Cleanliness, property conditions & facilities
Good Hotel But.......
It was clear from previous reviews that the majority of the clientele were European. Unfortunately this meant that a number of the, surprisingly, younger staff appeared to have difficulty when it came to either speaking or understanding English. Whilst this in no way detracted from our overall holiday it was irritating when trying to order drinks or snacks from the bar, especially as they appeared to be fluent in German, French and Polish. Beautiful town with wonderful sunsets.

8/10 Good

Maryse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 nights in matala in this hotel. Nice swimming pool. Large balcony on family room on top floor.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jerome

Travelled with family
Disliked: Staff & service, room comfort
Ça
Stayed 3 nights in Aug 2023

10/10 Excellent

Guillaume

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Stayed 2 nights in Jul 2023

8/10 Good

Uwe

Stayed 7 nights in Jun 2023

10/10 Excellent

Jean-marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour nous
2 nuits en transit sur notre circuit de 10 jours, excellent accueil, parking facile, piscine agréable et des buffets variés et excellents. On recommande
Stayed 2 nights in May 2023

10/10 Excellent

VERICEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etablissement très bien placé. Accès à pieds à Matala en moins de 10 minutes. Superbe hôtel