The front desk personnel were generally pleasant, but the office was always locked. I requested a different coffee maker due to poor condition of the one in my room. They did not have another so I bought one for the room. The room had an odd odor and there were roaches in the room. The room needed a general cleaning, stains on the doors and pubic hair still in the room. All of that said, you pay for what you get, and thier price was good.