2/10 Terrible
MARCUS
Travelled with family
18 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay here again. Came to Jersey for my son’s 12 birthday. We checked in in the room the beds were dirty stains all over them hair on the bed. The room had a horrible stench of cigarette smoke. I asked for a clean set of sheets which I was provided with though it took roughly 10 mins to get them. We checked no it the next morning and 5 minutes after leaving I get a calling accusing me of stealing a bed sheet. I immediately come back to the hotel. I showed them that I only used the clean fitted sheet which I had put on top of the one that was already there. My son is standing next to me kindly telling the man that my dad didn’t put any of the blankets or sheets on the bed other than the one because it was dirty we simply turned the heat up so to not get cold. I offered for the man to come and check our belonging as we only had one book bag with our change of clothes for the next day at the amusement park. The man refused and just walked away. A 12 year old was bright enough to say dad I bet they said that just so they don’t have to refund your deposit. I started laughing. A week later and my deposit was still not refunded. This is simply another outdated hole in the wall that’s looking to scam every penny possible.