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Candlewood Suites Erie, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites Erie, an IHG Hotel

Property amenity
Point of interest
Point of interest
Point of interest
Individually furnished, desk, laptop workspace, iron/ironing board

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included

Explore the area

Map
2020 Edinboro Road, Erie, PA, 16509
  • Millcreek Mall
    5 min walk
  • Ambassador Banquet & Conference Center
    3 min drive
  • Splash Lagoon
    3 min drive
  • Erie, PA (ERI-Erie Intl.)
    10 min drive

Room options

View all photos for Studio Suite, 2 Queen Beds

Individually furnished, desk, laptop workspace, iron/ironing board

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible (Comm)

Individually furnished, desk, laptop workspace, iron/ironing board

Studio Suite, 2 Queen Beds, Accessible (Comm)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (1 King Bed, Sofa Bed)

Suite, 1 Bedroom (1 King Bed, Sofa Bed)

Suite, 1 Bedroom (1 King Bed, Sofa Bed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Com, Tub)

Individually furnished, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Com, Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Comm)

Individually furnished, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed, Accessible (Comm)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

Individually furnished, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm)

Individually furnished, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Comm)

  • Sleeps 2
  • 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Mobil Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Individually furnished, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Mobil Roll Shwr)

  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About this property

Candlewood Suites Erie, an IHG Hotel

Hotel with free parking, a quick walk to Millcreek Mall
Along with an indoor pool, this hotel has a fitness center and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and dry cleaning. Weekly housekeeping is available.
Candlewood Suites Erie, an IHG Hotel offers 68 air-conditioned accommodations with DVD players and complimentary newspapers. Each accommodation is individually furnished. 42-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

This Erie hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Erie, an IHG Hotel. During your stay, you're just a quick walk from Millcreek Mall. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Just a 5-minute walk from Millcreek Mall and 6 minutes by car from Erie Zoo
  • Pets welcome for a fee
Candlewood Suites Erie, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. You'll find a 24-hour business center on site.

Public spaces have free WiFi. The business-friendly Candlewood Suites Erie, an IHG Hotel also features barbecue grills, a picnic area, and complimentary newspapers in the lobby. Free self parking is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Restaurants on site

  • Candlewood Cupboard

Things to do

  • Fitness centre
  • Golf
  • Indoor pool
  • Shopping centre
  • Shopping

Family friendly

  • DVD player
  • Full-sized fridge
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities

Business services

  • 24-hour business centre

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Grab bar in shower
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • DVD player
  • Premium channels
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Erie Hotel
Candlewood Suites Erie
Candlewood Suites Erie
Candlewood Suites Erie, An Ihg
Candlewood Suites Erie, an IHG Hotel Erie
Candlewood Suites Erie, an IHG Hotel Hotel
Candlewood Suites Erie, an IHG Hotel Hotel Erie

Candlewood Suites Erie, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 161 out of 402 reviews" "
Rating 8 - Good. 108 out of 402 reviews" "
Rating 6 - Okay. 52 out of 402 reviews" "
Rating 4 - Poor. 38 out of 402 reviews" "
Rating 2 - Terrible. 43 out of 402 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Constance

Stayed 1 night in Aug 2024

8/10 Good

Aayush

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Ann

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room 107 is too close to the front desk, there is noise all night.
Stayed 3 nights in Aug 2024

6/10 Okay

Patti

Liked: Staff & service, property conditions & facilities
Maybe have a place to sit to other entrances
Stayed 3 nights in Aug 2024

2/10 Terrible

Natascha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Utterly Disgusting
I booked this hotel through a third-party vendor. The room was supposed to be to double queen beds. When I arrived, I was providing my keys, checked into my room and realized it was only one queen bed for three guest. I went to the desk and explained my concern. The front desk staff told me there was nothing they could do. I asked if there was a pull out or cot available, and was told that there were none available. The woman at the front desk appeared to be very overwhelmed and flustered as numerous guests came and were turned away because third-party vendors overbooked the hotel. Other guests complained about the conditions of the rooms to no avail. Let’s get to the room itself. Although the hotel is a non-smoking facility my room smelled like cigarettes smoke. The bathroom was filthy and moldy. I would not recommend this hotel to ANYONE traveling with family and animals.
Water damage
Water damage
Dirty wet floors
Dirty tub w/broken fixtures
Stayed 1 night in Aug 2024

2/10 Terrible

Gao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not the room we ordered and shower not working
Stayed 1 night in Aug 2024

2/10 Terrible

Natascha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I booked this hotel through a third-party vendor. The room was supposed to be to double queen beds. When I arrived, I was providing my keys, checked into my room and realized it was only one queen bed for three guest. I went to the desk and explained my concern. The front desk staff told there was nothing they could do. I asked if there was a pull out or cot available, and was told that there were none available. The woman at the front desk appeared to be very overwhelmed and flustered as numerous guests came and were turned away because third-party vendors overbooked the hotel. Other guests complained about the conditions of the rooms to no avail. Let’s get to the room itself. Although the hotel is a non-smoking facility my room smelled like cigarettes smoke. The bathroom was filthy and moldy. I would not recommend this hotel to ANYONE traveling with family and animals.
Stayed 1 night in Aug 2024

6/10 Okay

Megan

Travelled with family and small children
Our room smelled like cigarette smoke so we bought our own air fresheners. The cooktop burners were broken (it would flip the breaker everytime it was turned on) so we couldn't cook some of the food we purchased. We also couldn't adjust the room temperature as it stated. There were only 2 options: 65 degrees and freezing or turn it off and wait until it got too hot and needed turned back on again. The laundry facilities were free so that was helpful. Our room was never cleaned so we were able to at least wash and reuse our bathroom towels.
Stayed 4 nights in Jul 2024

6/10 Okay

Danielle

Stayed 1 night in Aug 2024

10/10 Excellent

RANDALL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

justin

Liked: Cleanliness
Average stay....
Was put in wrong room upon checking in, but luckily they had the style of room I booked originally and made it right. Remote for tv didnt work properly, seemed like the batteries were dying. Hotels.com website said checkout was 12pm when in fact it is 11am. No issues with parking or location. Overall, a decent 1 night stay.
Stayed 1 night in Jul 2024

4/10 Poor

Alan, Troutman

Disliked: Cleanliness, staff & service, property conditions & facilities
Multiple issues with this hotel. During stay someone came in room and emptied out contents of refrigerator and left them out on counter where they spoiled. Manager denied it was staff but who else would have access / reason? Overall property not clean, paint peeling in bathroom. Lots of road noise. On the positive side they did refund a reservation for a future date which I had cancelled.
Stayed 8 nights in Jul 2024

10/10 Excellent

elizabeth, Honolulu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What to see on the website is true
Stayed 3 nights in Jul 2024

2/10 Terrible

Scott

Travelled with partner
Maintenance was a big issue with our stay. Had another really odd problem at check in that the staff did their best to work through with the resources they had. I have to say I’ve not had a jaw dropping experience like that before.
Stayed 3 nights in Jul 2024

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was untrained, rooms were not stocked with towels, the shower had lots of soap scum, lights in the room did not work- And there was pervious guests' pizza left in the refrigerator!
Stayed 1 night in Jul 2024

2/10 Terrible

Steven

Business traveller
Disliked: Staff & service
No Room
Arrived at hotel after already paying and was told that because of the Microsoft bug, their systems could not stop taking reservations even though they were fully booked. We were turned away without a room and told that Hotel.com had to fix our refund issue.
Stayed 1 night in Jul 2024

8/10 Good

John

Travelled with family
My only suggestion/concern is that there was no grab bar IN the tub/shower. There was one OUTSIDE the tub, but nothing to grab onto inside the wet area. A bit dangerous.
Stayed 3 nights in Jul 2024

10/10 Excellent

doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quite
Stayed 1 night in Jul 2024

10/10 Excellent

Markisha

Liked: Cleanliness, staff & service, property conditions & facilities
Last min trip planned to Erie with my family . We all booked here and enjoyed our stay , hotel was clean , staff were very friendly and beds were comfy. I would definitely book again !
Stayed 1 night in Apr 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

LaTanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room not ready when we arrived at 4:30. Not good. Luggage carts were anemic. Come on! Otherwise, stay was very good. We liked the room and the hotel proximity to Presque Isle and dining.
Stayed 1 night in Jul 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Terrible stay. Waited for 45 minutes before being checked in. Front desk was very unfriendly and inpatient. No chair in the room, the room environment was terrible. Hope others can stay in a better environment.
Stayed 1 night in Jun 2024

2/10 Terrible

Joseph

Travelled with family and small children
Disliked: Cleanliness, amenities
The overall stay was not acceptable for the price. 1st We we’re told we could check in after 3 PM, we arrived at 4 and room wasn’t ready not enough staff so had to wait til 530 before we could check in. 2nd no coffee in the room they didn’t get any from their supplier so only coffee was at the front desk. 3rd we rented a room with a kitchen and it had a 2 burner stove and only 1 worked, the silverware was absolutely disgusting and look like it was never cleaned. Their breakfast consisted of waffles and waffles and on Wednesday they had waffles and nothing else. There was mildew all over the shower head. I highly recommend going to another Hotel as this one is potent managed and no one there cares.
Stayed 5 nights in Jun 2024