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Best Western Plus Hotel Excelsior

4.0 star property

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Photo gallery for Best Western Plus Hotel Excelsior

Exterior
Lobby
Standard Room, 1 Double Bed
Exterior
Suite, 2 Single Beds (Cozy Sitting Corner) | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
Bahnhofstraße 35, Erfurt, TH, 99084
  • Angermuseum
    ‪4 min walk‬
  • Kramerbrucke
    ‪8 min walk‬
  • Aegidienkirche
    ‪8 min walk‬
  • Erfurt (ERF)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Annex Building (Quiet Location)

Superior Room, 1 Double Bed, Annex Building (Quiet Location)

Superior Room, 1 Double Bed, Annex Building (Quiet Location)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed with Sofa bed, Annex Building (with Sofabed)

Suite, 1 Double Bed with Sofa bed, Annex Building (with Sofabed) | Room amenity

Suite, 1 Double Bed with Sofa bed, Annex Building (with Sofabed)

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Single Beds (Cozy Sitting Corner)

Suite, 2 Single Beds (Cozy Sitting Corner) | Room amenity

Suite, 2 Single Beds (Cozy Sitting Corner)

  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Cozy Sitting Corner;Oversized Room)

Comfort Room, 1 Double Bed (Cozy Sitting Corner;Oversized Room)

Comfort Room, 1 Double Bed (Cozy Sitting Corner;Oversized Room)

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

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About this property

Best Western Plus Hotel Excelsior

Erfurt hotel in Erfurt Old Town with a full-service spa and a 24-hour front desk
This smoke-free hotel features a full-service spa, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, spa services, and dry cleaning.
Best Western Plus Hotel Excelsior offers 77 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with digital channels and pay movies.

Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages and massages. The spa is equipped with a sauna. The spa is open daily.
During your stay at Best Western Plus Hotel Excelsior, you're just a quick walk from Angermuseum. Features include free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Treat yourself to Swedish massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Just a 4-minute walk from Angermuseum and 8 minutes by foot from Kramerbrucke
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Best Western Plus Hotel Excelsior offers its guests a full-service spa. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Spa services, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at Best Western Plus Hotel Excelsior. Parking is available for a fee.

This 4-star Erfurt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 18 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 20 for adults and EUR 10 for children
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station
  • Meeting rooms

Spa

  • Massage - Swedish
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • LCD TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Erfurt. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 5.35 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Self parking fee: EUR 18 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Plus Excelsior
Best Western Plus Excelsior Erfurt
Best Western Plus Hotel Excelsior
Best Western Plus Hotel Excelsior Erfurt
Best Western Erfurt
Erfurt Best Western
Best Plus Excelsior Erfurt
Best Western Plus Hotel Excelsior Hotel
Best Western Plus Hotel Excelsior Erfurt
Best Western Plus Hotel Excelsior Hotel Erfurt

Best Western Plus Hotel Excelsior Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 329 reviews
Rating 8 - Good. 158 out of 329 reviews
Rating 6 - Okay. 28 out of 329 reviews
Rating 4 - Poor. 7 out of 329 reviews
Rating 2 - Terrible. 3 out of 329 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Staff & service
Okay for a couple of nights.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Susan

Stayed 1 night in Jun 2024

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, acceptable room.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Frank

Stayed 2 nights in Aug 2022

10/10 Excellent

Dianne, Roseville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff upon check-in or very friendly, helpful and knowledgeable. Definitely would recommend staying here as you can walk to restaurants, cathedrals, etc.
Stayed 1 night in Aug 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
Well located with easy access to the train station and a short walk into the old town. Decor seemed a bit dated, but the hotel was clean and pleasant. Good breakfast. Only downside was the noise from the main road, although this was fine as long as the windows were closed.
Stayed 1 night in Aug 2022

6/10 Okay

Barry

Business traveller
Disliked: Amenities
Hard to find. They wanted a Covid test to enter and the place seems to be at offs with the rest of the country on Covid. Extremely dated rooms. No iron
Stayed 1 night in May 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

8/10 Good

Markus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good location close to the Old City and restaurants, convenient stores.
Stayed 1 night in Aug 2021

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel. I'd stay here again. It is super close to the main train station. The hotel offers limited parking and you can't reserve it so if you drive, just plan on parking in the train station parking lot. It is a block away and 12 Euro per night. My only negative comment on the hotel is the parking.
Stayed 2 nights in Jun 2021

6/10 Okay

Andriej

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Typical German standard hotel. Could be refreshed or modernised.
Stayed 1 night in Sep 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
Close to the train station which was very convenient. We could walk to everywhere and felt completely safe. Fastest check in I have ever experienced. Very good breakfast with lovely personal service even though it was part of the room charge. Offering coffee refills for example, and there were table settings at every chair despite the buffet style food. Felt more like a restaurant than some hotel breakfasts.
Stayed 3 nights in Sep 2019

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the Train Station
Nice hotel near the train station, and easy walking distance to the historic centre. The staff were very nice, and the breakfast was very good.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the service and location, and enjoyed the breakfast. People in front desk was very nice and helpful. The only thing we did not like was the room we stayed did not have AC.
Stayed 1 night in Aug 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankful for AC!
Much of Europe is going through a heat wave this summer, and I was very pleased to get upgraded to a room in a newer annex Called the Thomas house. Very clean and comfortable with cold air conditioning. Close to Main train station and shopping options.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Sofa bed isn't that comfortable to sleep on. Overall, happy with the stay.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable place to stay in Erfurt
The Best Western in Erfurt was absolutely wonderful. It had all the comforts of any modern American hotel. Breakfast was great. It was located in a very central area and you could walk to everything. The staff was wonderful. The only downside was that there is no air conditioning, but we had record high temperatures while we were there.
Stayed 2 nights in Jul 2018

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average hotel in a below average city.
Nice clean and secure hotel very near the train station and on local bus routes. Look close as the entry is simply a doorway on the sidewalk. Good breakfast as well. Grocery store across the street. We were there in late May during an unusually warm period. No AC and a lot of bus noise with the window open..
Stayed 2 nights in May 2018

8/10 Good

Editha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, walking distance from railway station and city centre. Good buffet breakfast with great variety and good coffee. Receptionist especially helpful.
Stayed 4 nights in May 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, in a perfect location. Staff was efficient and helpful. Breakfast was good, with a wide selection of items.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
staff are nice and helpful, parking is at the back.
Stayed 1 night in May 2017