4/10 Poor
Kimberly
Business traveller
23 Aug 2024
Disliked: Cleanliness, property conditions & facilities
*Bugs*
I was in town for business and thought the proximity to the beach was nice, but I never got to enjoy it. Traveling alone, I want to feel secure: there are no deadbolt locks on the door to ensure that someone with a key card can’t just walk in. Also, the bathroom window was permanently open to the back alley and didn’t feel safe. The staff allowed me to check in an hour early and was very kind. After 2 hours of resting in the room, I noticed multiple bug bites all over my face and arms. Disgusted and worried (as I am allergic to bug bites) I checked out immediately and made other arrangements. The staff told me I would not be charged for the room and would handle my refund. But I left in haste and he did not do it right then and there. After 2 days, I noticed I was fully charged for the room and when I called to ask about it, I was told that “they checked for bugs and found none” so I was liable for the cost of the room. I’m not sure what there process was to “check for bugs” but the bites all over my face and arms were enough proof for me. I can handle the old decor, and sketchy circumstances, I can not handle bugs.
Kimberly
Stayed 1 night in Aug 2024