2/10 Terrible
IRINA T.
4 Dec 2024
Liked: Cleanliness
horrible customer service - host
The property and room was very nice with the exception of the hot tub was not hot enough the first night of our stay. We couldn't use it much. The biggest disappointment I had was with the owner of this unit. The guest notebook stated that if we need anything during the stay to contact them directly. It said that they have an amazing housekeeping who lives moments away and is on site most of the time. It also stated to not hesitate to contact them if we needed anything at all and that they strive for 100% satisfaction. Well, this is not true. We needed more towels and a few more toiletries so we left a voice message for the housekeeping and also sent a message to the owner. We didn't hear back from the housekeeper the entire stay there. The owner responded with "was there no 4 sets of towels and 2 each toiletries?" She promised she will reach out to the housekeeping. That was the last message I received from the owner. We didn't ask for much, just the simple necessary things. As of today, she has not apologies or provided an explanation as to why they never responded to our needs. This room was not cheap, and I expected a much better customer service.
IRINA T.
Stayed 2 nights in Nov 2024