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Ella Mount Heaven Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ella Mount Heaven Hotel

Daily buffet breakfast (USD 8 per person)
Flat-screen TV
Superior Double Room
Garden
Flat-screen TV

Reviews

5.8 out of 10

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Pool
    Pool
  • Barbecue grill
    Barbecue grill
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Explore the area

Map
15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090
  • Ravana Falls
    2 min drive
  • Suwadivi Ayurveda Health Care
    4 min drive
  • Kital Ella Waterfall
    5 min drive

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Ella Deck Resort
Pool
Breakfast included
Parking included
Free WiFi
The price is €46
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Ella Deck Resort

About this property

Ella Mount Heaven Hotel

Aparthotel in Ella with 2 restaurants and 3 indoor pools
This smoke-free aparthotel features 2 restaurants, 3 indoor pools, and a full-service spa. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite. Each apartment provides a dining area and a sitting area, plus free WiFi and a flat-screen TV. Room service, an electric kettle, and free newspapers are among the other amenities available to guests.
Ella Mount Heaven Hotel offers 37 accommodations with complimentary newspapers and irons/ironing boards. These individually furnished accommodations have separate dining areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. This Ella aparthotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

3 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is open daily.
During your stay at Ella Mount Heaven Hotel, you'll be within walking distance of Ravana Falls. Features include free WiFi in public areas, free valet parking, and a free manager's reception. This comfortable aparthotel has 37 apartments. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each apartment.
  • Each apartment offers a living room, a dining area, and a flat-screen TV
  • Free WiFi
  • Free valet parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 indoor pools
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 2-minute drive from Ravana Falls and a few minutes from Suwadivi Ayurveda Health Care
  • Airport shuttle service available for a fee
As a guest of Ella Mount Heaven Hotel, you'll find a full-service spa, 3 indoor swimming pools, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Ella Mount Heaven Hotel. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This 3-star Ella aparthotel is smoke free.

The aparthotel hosts a free manager's reception daily.
Ella Mount Heaven Hotel has 2 restaurants on site.
Late night fare is available from room service (during limited hours).

Languages

English

Property amenities

Pool/Spa

  • 3 indoor pools
  • Full-service spa
  • Spa open daily

Internet

  • Free WiFi

Parking and transport

  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Family friendly

  • Children's pool

Food and drink

  • Electric kettle

Dining

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 8 for adults and USD 5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Manager's reception (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Desk
  • Conference centre

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Free newspapers
  • 24-hour front desk
  • Turndown service
  • Lockers available

Things to do

  • 24-hour fitness centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 37 rooms
  • Individually furnished
  • Connecting/adjoining rooms avaliable

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: USD 12
  • Christmas Day (25 December) Gala Dinner per child: USD 8 (from 8 to 14 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 8 for adults and USD 5 for children
  • Airport shuttle fee: USD 8000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 4000 (one-way), (from 4 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Ella Mount Heaven Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mount Heaven Hotel
Ella Mount Heaven
Mount Heaven
Resort Ella Mount Heaven Hotel Ella
Ella Ella Mount Heaven Hotel Resort
Resort Ella Mount Heaven Hotel
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Aparthotel
Ella Mount Heaven Hotel Aparthotel Ella

Ella Mount Heaven Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 3 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

6.0/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mohamad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Stayed 1 night in Jul 2024

4/10 Poor

Chamila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024

6/10 Okay

Angela

Travelled with group
Disliked: Cleanliness
NEvER AGAIN
When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024

6/10 Okay

Angie Mui Gek

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019

8/10 Good

Mohamed azeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019

10/10 Excellent

Nina, Münstrr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020